Southern Pines, A Charter Senior Living Community

Everyone there is extremely helpful and caring and they believe in being caregivers and that the residents are home not in some hospital or other situation that where they're living there now is their home and everyone goes out of their way to make sure that everyone has a good day everyday and is provided for properly if you need anything either the family or the resident all you need to do is tell someone and it will be taken care of and it has been a real blessing to have meals and medications taken care of that people receive their medications on time as the doctor has instructed

This is a very good community. They are very friendly. This community is well worth it. The staff are very helpful and try to make things as easy as possible for the residents and the families.

This is a nice community. My friend was happy with the staff and the environment. The community was clean and we liked that the staff was so very caring and attentive. The menu was excellent and this offers the best care and environment at all time. We would recommend this community for the wonderful compassion for families.

They were just very kind and very forthwith as far as making the arrangements . I was impressed with their facility.They are doing great. They keep it clean, and the staff is friendly. I don't really have any concerns at this time. It's going pretty well.

We put my stepfather in a little over a month ago. I was very happy with the price at first, but then because he's fallen a couple of times he's become a "level 2" level of care, which has increased the cost. The possibility of the price going up that quickly was never mentioned. He's only been there a month, and 30 days in the price tag jumped way up. Since he is just barely a level 2, I think there should be a little leeway. I do feel like there's been a bit of a bait and switch.

Southern Pines is a nice enough place. The facility itself is clean and well kept, and the staff all seem friendly. The only real problem is there does not seem to be enough of them. They're all very busy, and it is hard to get their attention. It seems like if you do get some help from someone they "check you off the list", and you won't get anymore help that day.

It was fine. I’d give them a ten if I could.

Overall our experience with Southern Pines was very good. The facility itself was very nice, and the care they provided was excellent. The staff were all friendly, helpful, and professional. However, when my loved one got to the point where she needed to move to a higher level care facility they could have done a much better job helping us with that transition. I had a lot of questions regarding getting her moved, and I could hardly get anyone to return my calls.