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Charter Senior Living of Bay City

568 N. Pine Rd., Bay City, MI 48708

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Charter Senior Living of Bay City community exterior
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11 Photos available
3 Floor plans
3 Floor plans available
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Anonymous - Loved one of resident/client
5.0
Would Recommend

The thing that has been most difficult is my loved ones medicine is not in her possession and she isn't able to manage it herself. She is completely able to do it herself but the facility requires the medication to be administered by nursing staff only. The new Director is great. I know they are implementing some changes. My loved one enjoys this place overall. The staff are generally very responsive with her needs. The staff is really a 10 out of 5, they are great!... Read more

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About the facility Charter Senior Living of Bay City

From the generous staff to the individual resident, everyone is considered family at Charter Senior Living of Bay City. This stunning, craftsman-style community is surrounded by lush greenery and landscaped gardens. Inside, residents will find spacious, open-concept common areas embellished with comfortable furnishings, homelike decor, and large picture windows that fill the room with natural light.

The highly skilled staff and licensed nurses are on-site 24 hours a day, seven days a week to provide assisted living services. At Charter Senior Living of Bay City, staff help seniors maintain as much independence and dignity as possible by crafting a personalized service plan that caters to their unique needs. Physical, occupational, and speech therapy is also available through Legacy Healthcare. For additional convenience, residents have access to transportation, housekeeping, laundry, and maintenance services as well three delicious, chef-prepared meals each day.

With less time dedicated to household chores, residents are able to enjoy the finer things in life. Daily activities and events are scheduled to keep everyone physically and mentally stimulated. Plus, this community features many on-site amenities, including a private spa and full-service salon.

Come experience the Charter difference today!

State Licensing Information

To explore the licensing information and compliance histories of senior living communities...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Charter Senior Living of Bay City is a community within Charter Senior Living properties. See all Charter Senior Living communities.

Pricing for Charter Senior Living of Bay City

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Toursat Charter Senior Living of Bay City

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Amenities at Charter Senior Living of Bay City

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Kosher
Low / No Sodium
No Sugar

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Transportation at Cost
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Beauty Salon

Recreational areas

Jacuzzi
Movie or Theater Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Enclosed Courtyard
Indoor Walking Paths
Outdoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Protestant Services
Catholic Services

Reviews

for Charter Senior Living of Bay City
3.6(8 reviews)
Write a Review
Cleanliness

3.9

Friendliness

4.1

Meals & Dining

4.0

Care Services

3.8

Activities

3.5

Staff

4.8

Value for Cost

3.8

Overall Experience
4
2
0
0
2
Date Submitted
0
0
4
Reviewer
0
7
1
0
Care Received
8
1-8 of 8 reviews
Sort by

5.0
Anonymous - Loved one of resident/client
Assisted Living
March 25, 2022
Verified Review
Would Recommend

The thing that has been most difficult is my loved ones medicine is not in her possession and she isn't able to manage it herself. She is completely able to do it herself but the facility requires the medication to be administered by nursing staff only. The new Director is great. I know they are implementing some changes. My loved one enjoys this place overall. The staff are generally very responsive with her needs. The staff is really a 10 out of 5, they are great!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
K F - Loved one of resident/client
Assisted Living
October 20, 2021
Verified Review
My review of Charter Senior Living

I would recommend this community for your loved one . I like the location and the staff are very friendly especially the front desk staff. It was just hard because they were shut down due to covid and we were not able to get in.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

5

Staff

5

Value for Cost

4


5.0
Laurie - Loved one of resident/client
Assisted Living
July 7, 2021
Verified Review
My review of Charter Senior Living of Bay City (Charter Senior Living)

Unfortunately our loved one was only there for a couple of days, but the entire staff team just went over and beyond for our family. They would get 10 stars on every rating, everyone was so friendly and helpful. They gave us furniture for the days our loved one was there, and if we could we would live there ourselves.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Assisted Living
June 25, 2021
Verified Review
My mother in law is satisfied

We chose Charter Senior Living because of its convention location, the appearance of the facility, and the sales pitch from the staff members. The room sizes here are good. The food started out at a 5 when she first got here, but the main chef left and the inexperienced staff were doing the cooking. I spoke to her this week and she said a new cook is starting this week and hoping the quality will improve. Overall I would recommend to others looking.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

3

Staff

4

Value for Cost

3


5.0
anonymous - Toured community
Assisted Living
March 25, 2021

Liked it very much. The one-bedroom unit is large enough to hold almost everything in my mother's two-bedroom apartment. Love the movie theater and the on-site physical therapy! They also have a full-time nurse, an anytime menu, bus trips, activities, and much interaction with the residents.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


0.5
Lisa DeGrazia - Loved one of resident/client
Assisted Living
November 5, 2020
Do Not Let Your Loved One Move In Here

Not to be cliché, but if I could give this place a negative value rating, I would. My mom lived at this property from [dates removed]. From the time she moved in to, eh, maybe about the time Charter took over, things were pretty good. They had a fantastic executive director ([name removed]) and I felt the ownership and management adequately kept me updated. Then Charter Senior Living took over. I'll say that maybe the first year or year and a half things seemed okay with Charter. Then early this year [name removed] decided to leave. Now granted I know COVID has caused chaos for everyone this year, but here are some of the tidbits that made me decide to spend several thousand dollars on my own home to move my mom out so she could live with me: 1) [name removed] left 2) The staff began lying to my mom about scheduling rides to doctors appointments (my mom requested and confirmed rides only to be told she did not) 3a) One of the many "new" executive directors this year (they've now gone through two since [name removed]) pretty much lied to me and tried to tell me I had to send her a second notification email in order to let her know that I planned on taking my mother to my house to spend time with my husband and I for the 4th of July weekend. I followed their procedure as listed in the notifications they sent out to do something like this in the time of COVID. Not sure why the executive director decided she needed a second confirmation email which was contrary to said procedure? 3b) This caused undue stress on the overworked staff because said executive director did not appropriately communicate with the staff about my mom leaving for the weekend. So they were rushed in preparing her medicine, etc. for her departure. 4) One of my favorite: Although not by much, they raised my mother's rent without notifying me (and by the way, the rent comes out of my bank account). Pretty sure that is illegal. They tried to claim that they had the wrong address for me on file. Soooo how do you explain that I received ALLL the COVID-19 notifications you sent as well as ALLL the invoices you've sent me via the USPS mail forwarding service...but NOT the rent increase notice. That's cute. 5) And, hahahaha, the interim executive director after the chick described above has a severe attitude problem and definitely needs an adjustment. He was less than pleasant when I discussed the items mentioned above with him. And yeah, I had an attitude with him, don't care. 6) Finding out about the three COVID scares in the last two months via my mom rather than management *chef's kiss*. 7a) The most recent executive director gave me very confusing directions about providing the notice to vacate. I eventually had to print an email chain between him and I as well as provide a formal cover letter signed by both my mom and I just to make sure they didn't play any weird shenanigans when I went to move her out. 7b) Shortly after making sure the most recent (and third executive director) this year 100% confirmed that he received notice to vacate (which stated a move date of [date removed]) he allowed staff to communicate erroneous information to my mom about her move out date (e.g., acted like she was moving out weeks earlier than noted in the notification letter). The grand finale, 8) They allowed the ACH on her November rent to hit my bank account. My bank account is now overdrawn by $1700. Their excuse? Apparently they do not cancel ACHs until they know for "sure a resident has vacated their apartment as planned" (which my mother did on [date removed]). So, their corporate accounting thinks it is acceptable to keep ACHs on the book for residents that have moved out as expected 5 DAYS PAST THE RESIDENT moving out. As I told them over the phone (and I really don't care if they think I have an attitude): they are officially a garbage company with garbage business practices. [removed]. If you think anything above is remotely acceptable. Go ahead. Feel free to move in your loved one. Otherwise, run. Run away as fast as you can.

Cleanliness

3

Friendliness

2

Care Services

3

Activities

0.5

Value for Cost

3


0.5
anonymous - Loved one of resident/client
Assisted Living
November 5, 2020
Run. Run as fast as you can. DO NOT move your parents in to a CSL community

Not to be cliché, but if I could give this place a negative value rating, I would. My mom lived at this property from [date removed]. From the time she moved in to, eh, maybe about the time Charter took over, things were pretty good. They had a fantastic executive director ([name removed]) and I felt the ownership and management adequately kept me updated. Then Charter Senior Living took over. I'll say that maybe the first year or year and a half things seemed okay with Charter. Then early this year [name removed] decided to leave. Now granted I know COVID has caused chaos for everyone this year, but here are some of the tidbits that made me decide to spend several thousand dollars on my own home to move my mom out so she could live with me: 1) [name removed] left 2) The staff began lying to my mom about scheduling rides to doctors appointments (my mom requested and confirmed rides only to be told she did not) 3a) One of the many "new" executive directors this year (they've now gone through two since [name removed]) pretty much lied to me and tried to tell me I had to send her a second notification email in order to let her know that I planned on taking my mother to my house to spend time with my husband and I for the 4th of July weekend. I followed their procedure as listed in the notifications they sent out to do something like this in the time of COVID. Not sure why the executive director decided she needed a second confirmation email which was contrary to said procedure? 3b) This caused undue stress on the overworked staff because said executive director did not appropriately communicate with the staff about my mom leaving for the weekend. So they were rushed in preparing her medicine, etc. for her departure. 4) One of my favorite: Although not by much, they raised my mother's rent without notifying me (and by the way, the rent comes out of my bank account). Pretty sure that is illegal. They tried to claim that they had the wrong address for me on file. Soooo how do you explain that I received ALLL the COVID-19 notifications you sent as well as ALLL the invoices you've sent me via the USPS mail forwarding service...but NOT the rent increase notice. That's cute. 5) And, hahahaha, the interim executive director after the chick described above has a severe attitude problem and definitely needs an adjustment. He was less than pleasant when I discussed the items mentioned above with him. And yeah, I had an attitude with him, don't care. 6) Finding out about the three COVID scares in the last two months via my mom rather than management *chef's kiss*. 7a) The most recent executive director gave me very confusing directions about providing the notice to vacate. I eventually had to print an email chain between him and I as well as provide a formal cover letter signed by both my mom and I just to make sure they didn't play any weird shenanigans when I went to move her out. 7b) Shortly after making sure the most recent (and third executive director) this year 100% confirmed that he received notice to vacate (which stated a move date of [date removed]) he allowed staff to communicate erroneous information to my mom about her move out date (e.g., acted like she was moving out weeks earlier than noted in the notification letter). The grand finale, 8) They allowed the ACH on her November rent to hit my bank account. My bank account is now overdrawn by $1700. Their excuse? Apparently they do not cancel ACHs until they know for "sure a resident has vacated their apartment as planned" (which my mother did on [date removed]). So, their corporate accounting thinks it is acceptable to keep ACHs on the book for residents that have moved out as expected 5 DAYS PAST THE RESIDENT moving out. As I told them over the phone (and I really don't care if they think I have an attitude): they are officially a garbage company with garbage business practices

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


4.0
Jeffery - Loved one of resident/client
Assisted Living
August 17, 2020
Verified Review
A Nice Place

It is a good value. They are understaffed at the moment. They like most places are having a hard time hiring and keeping staff. The food is good. The room sizes and layout of the community is good. It is why we chose Charter Senior Living. They have a nice outdoor courtyard.

Cleanliness

4

Friendliness

5

Care Services

3

Activities

4

Value for Cost

5


Neighborhood around Charter Senior Living of Bay City

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Charter Senior Living of Bay City

Charter Senior Living of Bay City offers Studio and 1 Bedroom. Learn more.

Charter Senior Living of Bay City has received an average review rating of 3.6 based on 8 reviews. See all reviews.

Call (989) 778-1713 to reach a resident at Charter Senior Living of Bay City.

To reach a resident at Charter Senior Living of Bay City call: (989) 778-1713



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.