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Charter Senior Living of Newport News

655 Denbigh Blvd, Newport News, VA 23608

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street view of Charter Senior Living of Newport News
Peggy K - Loved one of resident/client
5.0
An active and caring community, would recommend for a great place for your loved ones

Our loved one was only there for a short time, but we had a wonderful experience. When we first took the tour we had stopped to speak with a few residents and asked them if they liked living there and they said they loved being at Charter Senior Living. Everyone there seemed so happy, and active. The residents always had a smile on their face and you could hear them bantering back and forth with the staff members. It has such a positive and happy atmosphere to it. The staff members are just wonderful. Every evening and even sometimes during the day the residents would just go hang out with one another the hallways and talk back and forth and really just enjoys each others company. The meals and dining service is very very good. They also have a ton of different activities, even though our loved o inne did not have the chance to participate in them they were great. Every time we visited residents were either off loading on the bus or getting on it to go on some day trip. We do think the value for the money was very good, compared to other facilities in the area they are very reasonable.... Read more

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About the facility Charter Senior Living of Newport News

Discover exceptional assisted living and memory care at Morningside of Newport News. This Virginian community, managed by Five Star Senior Living, offers a suburban retreat in close proximity to an array of nature areas and shopping and dining experiences.

Community Amenities and Services

Get tailored services for your loved one’s needs with the community’s on-site staff of caregiving professionals and wide-ranging services, including assistance with activities of daily living (ADLs), medication services, and more. For memory care residents, Five Star’s award-winning memory care program creates an optimal environment to receive great care.

In the restaurant-style dining room, you’ll find chef-inspired menu options made fresh by the community’s professional culinary staff. Staff members can also take care of the errands, housekeeping, and laundry services, so your loved one can experience the stress-free retirement you’ve imagined for them.

Watch fan favorites in the theater room, tend plants at raised garden beds, or dive into a fun activity. Brain fitness programs, live entertainment, and cooking classes showcase this community’s diverse ways of creating an engaging environment for all to enjoy.

Living Arrangements

This community offers studio and one-bedroom apartments to fit your loved one’s needs. Each unit can come with wheelchair-accessible features, kitchenettes, and private climate control.

State licensing information

To...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Charter Senior Living of Newport News is a community within Charter Senior Living properties. See all Charter Senior Living communities.

Pricing for Charter Senior Living of Newport News

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Charter Senior Living of Newport News

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
International Cuisine

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Kitchenette
Ground Floor Units
Air Conditioned

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Property Convenient to Public Transit
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Beauty Salon
Computer or Media Center

Recreational areas

Movie or Theater Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Art Classes
Cooking Classes

Reviews

for Charter Senior Living of Newport News
4.1(37 reviews)
Write a Review

Cleanliness

4.4

Friendliness

4.6

Meals & Dining

4.0

Care Services

4.3

Activities

4.3

Staff

4.3

Value for Cost

4.2

Overall Experience
17
13
3
3
1
Date Submitted
6
7
19
Reviewer
1
25
11
0
Care Received
13
24
1-20 of 37 reviews
Sort by

5.0
Peggy K - Loved one of resident/client
Assisted Living
November 4, 2022
Verified Review
An active and caring community, would recommend for a great place for your loved ones

Our loved one was only there for a short time, but we had a wonderful experience. When we first took the tour we had stopped to speak with a few residents and asked them if they liked living there and they said they loved being at Charter Senior Living. Everyone there seemed so happy, and active. The residents always had a smile on their face and you could hear them bantering back and forth with the staff members. It has such a positive and happy atmosphere to it. The staff members are just wonderful. Every evening and even sometimes during the day the residents would just go hang out with one another the hallways and talk back and forth and really just enjoys each others company. The meals and dining service is very very good. They also have a ton of different activities, even though our loved o inne did not have the chance to participate in them they were great. Every time we visited residents were either off loading on the bus or getting on it to go on some day trip. We do think the value for the money was very good, compared to other facilities in the area they are very reasonable.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


2.0
anonymous - Toured community
Memory Care
November 4, 2022
Verified Review
Tour experience

Charter Senior Living was VERY expensive. They do not accept anything but Patriot Angels to help with the cost. The facility to me just seemed cold and sterile. The facility itself was very spread out and you had to go through many doors to get places, it was a lot of walking for the residents. The sales people called me to death and it was just all about the business, not about the care.


2.0
anonymous - Toured community
Assisted Living
October 20, 2022
Verified Review
Tour experience

The whole experience was a joke. We showed up for the tour and no one was there to give us the tour, so someone random stepped up. They said once it was over they would call us and they did, but it was 3 weeks later. They looked to be very short staffed. It also had that nursing home smell and feel to it. I would not recommend the facility to anybody based off of what we saw.


5.0
Billy Simpkins - Loved one of resident/client
Memory Care
September 22, 2022
Verified Review
nice community

The only problem we think this community has ran into is just with staffing and loosing some workers but we understand that is everyone, overall this community is really nice and we have heard no complaints from our loved one. We are happy we got our loved one a first floor apartment. They have a ton of different activities to keep the residents busy. One week they had like a big "take a cruise" where they would do different things each day and at the end of the week had a big cruise dinner where families could come. They have bingo a few times a week. They have different social hours especially when it is someone's birthday. They also have outings to different grocery stores and museums. We would recommend Charter Senior Living to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


1.0
Anonymous Y - Loved one of resident/client
Assisted Living
September 14, 2022
Would not recommend

My Mother has been there [removed]. When Charter took over the level of cleanliness and the ability to receive calls from the director has gone way down. Was there on [date removed] and the 2nd floor reeked of urine. Several doors to the residents rooms were open and I was appalled at how some of them looked as far as cleanliness. I would not give them a very good rating. There are nurses there that are very caring but the people in charge are very hard to get ahold of address complInts. Not happy right now with my Mothers level of care!

Cleanliness

1

Friendliness

3

Meals & Dining

4

Care Services

3

Activities

3

Staff

1

Value for Cost

1


4.0
Anonymous - Toured community
Memory Care
August 4, 2022
Verified Review
Tour of Charter Senior Living

I toured Charter Senior Living of Newport News and we would have gone here, but there were no openings. They participated in PACE, so if we ran out of funds we knew that there would an alternative. We wouldn't have had to find Medicaid, as I was looking at long-term solutions. There was no availability at this location, so we chose the Charter Senior Living in Williamsburg.


4.0
anonymous - Toured community
Assisted Living
March 10, 2022
Verified Review
Tour of Charter Senior Living

We had a very good tour experience with Charter Senior Living of Newport News. The only downfall was the size of the facility, we felt it was too big and that our loved one may get lost.


3.0
anonymous - Loved one of resident/client
Assisted Living
November 16, 2021
Verified Review
Seems Decent

They have changed ownership, and everything has been a little messy since then. Other than that it's been okay. I would urge families to wait to move loved ones in until after things have settled down with the change in ownership. And then it's always a good idea to keep in close contact with the management and staff there to make sure that things that need to be addressed get addressed. The overall building is quite nice and decorated well. They have a nice library. They offer pretty standard activities like bingo, trivia, movies. I think they could do more to encourage the residents to attend them, or to find out what the residents want to do that hey would like to participate in.

Cleanliness

4

Friendliness

5

Meals & Dining

No data collected

Care Services

3

Activities

4

Staff

4

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Memory Care
October 4, 2021
Verified Review
I would recommend

We chose Morningside of Newport because we were impressed with the staff when we started looking. They are friendly, outgoing, and the manner in which they spoke to the residents was very positive. It is also a smaller facility which we felt would be better for mom and have more personalized care. I would definitely recommend to others looking.

Cleanliness

4

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5


4.0
anonymous - Toured community
Assisted Living
October 4, 2021
Verified Review
Tour of Morningside

The tour was lovely and the gal giving us the tour was great. They do have a beautiful courtyard and the residents rooms open up to it. When we were touring though we did not see many residents out at all and no one was utilizing the courtyard. It was just a little more depressing than some other places we looked into.


4.0
anonymous - Loved one of resident/client
Assisted Living
September 20, 2021
Verified Review
Caring experience

I visited twice before I placed my mother here, each time I was impressed with the staff members, they are very engaged with their residents and knew them all by name. You can tell they really care. I would recommend and already have.

Cleanliness

5

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

3

Staff

5

Value for Cost

4

Response from Charter Senior Living of Newport News

September 29, 2021

Thank you for the recommendation! We're glad that each time you visited us you walked away impressed with the team and community. We pride ourselves on treating residents like they are our family and we're thrilled that came through in your visits. We're honored that your mother now calls Morningside of Newport News her home.


4.0
Laura S - Loved one of resident/client
Assisted Living
September 16, 2021
Verified Review
A beautiful place that was almost perfect, but sloppy with the medication

Our loved one was there for respite care and during her stay the community was kept spotless clean. Everyone was extremely friendly even on the first day we got there, everyone from the house keeping to the maintenance team came and welcomed our loved one. Our loved one tends to be a picky eater but overall the meals were excellent. They did have activities going on for those who could and wanted to participate in them. However the only negative we had, was when we were moving out our loved one the medical aid came by with all of our loved ones medication for us to sign off of and take home. Not even an hour after getting home, they called us to see if another patients medication got put into the bag and in fact there was another residents medicine. My husband drove back to the facility to return to medication but the medical aid left for the day and no one else knew what was going on. Also we later founded out not all of our loved ones medication was put into that bag either.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4

Response from Charter Senior Living of Newport News

September 24, 2021

Thank you for your feedback Laura. I am the Executive Director and was so glad to read that your loved one had a wonderful stay with us and you were all impressed with the team and community. It was especially great to see that your picky eater loved the food and that you all felt so welcomed from their very first day. I was sorry to hear about the mixup with the medication when you left however, and would welcome the chance to chat about this when you have a moment as we are always looking to listen and improve. Please give me a call at your convenience so I can better understand what occurred. Thanks in advance -- and thanks again for choosing Morningside of Newport News for your loved one’s respite stay.


4.0
anonymous - Loved one of resident/client
Assisted Living
September 7, 2021
Verified Review
A good choice for our family

The staff members have been very good to our family so far, and after touring three other communities we liked the size and layout of these apartments the best. Also they seemed to of had everything our loved one was going to need at an affordable and reasonable price.

Cleanliness

5

Friendliness

4.5

Meals & Dining

3

Activities

3.5

Staff

4.5

Response from Charter Senior Living of Newport News

September 24, 2021

Thanks for sharing your feedback. It's wonderful to hear that you loved our apartments and that the services we offer fit your needs. We're honored that you chose Morningside of Newport News and that everything is working out so well for your family.


5.0
brenda - Loved one of resident/client
Memory Care
September 2, 2021
Verified Review
my review of Morningside of Newport News

The staff was so very amazing, friendly, warm, and helpful. The community is just wonderful and a true blessing. I would recommend this community to others based on my experience.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Staff

No data collected

Value for Cost

5

Response from Charter Senior Living of Newport News

September 9, 2021

Hi Brenda! Thanks for this warm review. We appreciate the kind words about the community and team, and are honored by your recommendation.


4.0
JC - Loved one of resident/client
Assisted Living
May 18, 2021
Verified Review
my experience

Communication could be better between the staff and our family. I seemed to get different answers from different staff members and they are not always on the same page. The community is neat and clean and the staff is very friendly. The value is good and I would recommend this community to others based on my experience.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

4

Value for Cost

5

Response from Charter Senior Living of Newport News

May 26, 2021

JC, thanks for taking the time to share your thoughts. We appreciate your comments about the community and the team that works here, and are honored by your recommendation. I am the Executive Director and would welcome the opportunity to speak with you about some of the challenges with communication you mention. Your feedback will help to identify areas of opportunity for us to focus on as we strive to uphold and improve the quality of standards that each resident deserves. Please contact me at your earliest convenience and I hope to speak with you soon.


5.0
Kenneth - Toured community
Assisted Living
May 12, 2021
Verified Review
My Tour Experience

This was my second tour in the selection process, and a virtual tour as well. At this point I was realizing that the communities were actually quite similar, and it was going to come down to small little differences that were a matter of preference. The rooms here were similar to the previous place I toured. The biggest difference was I didn’t like Morningside's dining room as much. It just looked plain. That was it. The people that I talked to were very nice. They covered everything they could in the virtual tour. I couldn’t imagine anything they could have done better in that virtual scenario. You obviously can’t get as much without being there, but they did a good job with the virtual tour.

Response from Charter Senior Living of Newport News

July 22, 2021

Kenneth, thanks for visiting our community virtually for and sharing your thoughts. We're glad you liked what you saw on-line, and would love for you to visit us in person. Doing so will give you a much better feel for the great vibe around our community, and give us a chance to get to know you a little better. We think that dining is an experience best appreciated by having delicious food and wonderful table mates. We invite you to dine with us. Please give us a call to so that we can schedule a time for you to enjoy our warmth and hospitality firsthand! Hope to see you soon!


5.0
anonymous - Loved one of resident/client
Assisted Living
April 30, 2021
Verified Review
I would recommend

Things worked out very well for us at Morningside of Newport news. My husband stayed here for respite care while I was in the hospital. The only issue we had was that I had to pay for 3 weeks and he was actually only here for 5 days and I never got that money back. I would recommend to others who are looking, things went well.

Response from Charter Senior Living of Newport News

May 5, 2021

Thanks for your feedback. I am the Executive Director and was glad to hear your husband's respite stay worked out well. Please contact me directly if I can answer any questions about your billing concerns. We're honored you selected Morningside of Newport News and very much appreciate your recommendation.


4.0
anonymous - Toured community
Memory Care
March 17, 2021

[names removed] were very responsive. We did virtual and in-person tours. The drawback is that the community is only offering face-to-face visits with loved ones two days a week for 30 minutes.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Charter Senior Living of Newport News

March 22, 2021

Thanks for visiting with us and for your feedback. As the COVID-19 situation changes we continue to evolve our guidelines regarding visitors. As an example of this visits may now last 45 minutes and can be arraigned more than twice a week. Through this our primary goal remains safeguarding the community, while providing residents and families additional flexibility in visiting each other -- and we anticipate more and more opportunities to visit with loved ones in the coming weeks and months. Please contact us if we can be of further assistance as you continue to look for senior living options


3.0
Anonymous - Loved one of resident/client
Assisted Living
February 9, 2021
Verified Review
my review

We had issues with the pharmacy they had and it was a chore to get this resolved. I would not recommend this community to others.

Cleanliness

No data collected

Friendliness

No data collected

Meals & Dining

3

Care Services

2

Activities

No data collected

Staff

No data collected

Value for Cost

2

Response from Charter Senior Living of Newport News

February 15, 2021

I am the Executive Director and was sorry to read you had issues with our external contracted pharmacy services. Please contact me at the community at your earliest convenience as I would like to hear more details about your concerns. Your feedback will help us identify areas of opportunity to focus on as we strive to uphold and improve the quality of service that each resident deserves. Thank you for your consideration and I look forward to speaking with you.


4.0
Mary White - Loved one of resident/client
Memory Care
September 17, 2020
Verified Review
Would recommend this community

Before COVID this place was a five out of five stars, now during COVID i would say it would be about a three due to the lack of communication. The staff has been as cooperative as they can be, but the communication could be better, sometimes we do not get direct answers to our questions. However we are very confident in the care our loved one is receiving. The staff is friendly and this community is very cost friendly. The activities director is great, but as far as overall activities they are lacking in diversity. Our loved one likes the food. Every room we have seen has been very nice, she has a small kitchenette in her room and a court yard view. In fact, all the rooms on the first floor surround the court yard, so they all have a great view.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Charter Senior Living of Newport News

September 24, 2020

Mary, I am the Executive Director and want to thank you for the kind words about the care your loved one is receiving as well as your positive comments about the community overall. We know that communication can sometimes be challenging when it is all done remotely. As such I would like to speak with you to better understand the communication issues you are having as we are always looking for ways to improve on all facets of our operations. Please contact me at the community at your earliest convenience.


Viewing 1-20 out of 37 reviews

Neighborhood around Charter Senior Living of Newport News

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Frequently Asked Questions about Charter Senior Living of Newport News

Charter Senior Living of Newport News offers Studio and 1 Bedroom. Learn more.

Charter Senior Living of Newport News has received an average review rating of 4.1 based on 37 reviews. See all reviews.

Call (757) 890-0905 to reach a resident at Charter Senior Living of Newport News.

To reach a resident at Charter Senior Living of Newport News call: (757) 890-0905



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.