Towne Club Windermere

We're thrilled with Towne Club Windermere. It has worked out really well for my father. He has made lots of friends and is extremely happy with his apartment. He's put on about 7-8 pounds since he got there and is enjoying the food.

We were lead on to assume that everything was included with the value, that it was all inclusive but that is not the case. Based on the experience we have had so far with Towne Club we would recommend this community to other families but with hesitation.

The community is good at taking the trash out for the residents. However, they could improve in the speediness of the cleaning of the bathrooms and the floors in the resident's rooms. One thing I like is that you go downstairs for meals; however, if you don't feel like going down for a meal, the community will bring the meal to the resident. The activities are great for the residents and the main guy will come get the resident to a hair appointment or to any activity. This makes me happy they are willing to engage the resident in activities. The community is willing to hear feedback from the family or resident.

[name removed] was wonderful, and the front desk staff were not as compassionate. I feel the front desk, could use more training on how to be patient, compassionate, and friendly towards the residents. I wish [name removed] could be in charge and having assistants in the three different areas of the community. The bathrooms were very low for the residents. I believe these should have been higher for residents. The vanity didn't have any drawers to put your personal belongings in. The only had doors under the sink for the residents to use. The new chef cooked with hot spices, and didn't listen to any of the dietary restrictions of the residents. The community was nice. [name removed] was great at keeping the residents entertained with activities and allowing the residents to laugh. The lock down changed the community experience for me. I left the community due to the meal experience. I thought the discount the community told me about would be for my entire stay. I never received my security deposit from the community, and thought I would be getting that back.

We chose this facility because we liked the independent living apartments. They are beautiful. The services are also really good and it is connected to a good hospital. Out of the other places that we visited, my mother liked Towne Club Windermere the best. She is very happy with the food. The apartments are beautiful, she is in a two bedroom and the size is perfect. Our favorite part about this community is that through the pandemic, they have done an incredible job of maintaining services and making residents feel safe, happy, and comfortable. She loves living here.

We just moved into this community on [date removed]. This is our first time in a independent living senior community. We are extremely pleased with the reception we received. All our concerns were addressed and the entire staff are outstanding.

Loved this community! We are not ready to move but when we do we are coming here. Warm, inviting, outstanding staff, and a great party.

All the crew and residents are great. They're friendly and help you in anyway they can if they can. [Name removed] the maintenance man has a wonderful personality and makes you feel at home. [Name removed] was great. She helped us with all the paper work. Plus showing around and introducing us to everyone. We've only been here 4 days and we love it.

[Names removed] were all amazing with the whole process of moving my family there. It's like we have a whole new family. They are an outstanding example of a loving family and community.

Spectacular senior adult community! The staff is so kind and very attentive. There are a lot of activities that keep my mother-in-law engaged and happy! We highly recommend Towne Club Windermere!

I was impressed by the staff, residents positive attitude, cleanliness, rooms, amenities, menu options, structure and design of the facilities and overall 'vibe' of Town Club Windermere.

My mom was living alone in her home when we moved her in saying she was fine and happy. I know it sounds crazy but the move in has been the best thing I have ever done for her! From the first day we visited the people were so impressive. And every day thereafter they have made a huge diffference in her life!!! It is nice and all that which is great but you can’t quantity the value of the caring personalities that she is exposed to daily!! From the manager to the operations and maintenance to the food services folks to the cleaning folks to the activity coordinators and the other residents; she now speaks about them as family!! Truly an amazing place. I think they have added years to her life already!!! I cannot say enough good things about them. You can’t put a price on people who care! She is having fun and living again!!! It is absolutely amazing! Thank you so much!

Beautiful facility with many amenities and activities. Happy residents. Only problem was that in independent living, there is no cord in bathroom to signal a fall.

My mother has been living at Towne Club for about 8 months. She had been living in a personal care home and when her needs became too much for them, we had to find an assisted living community that offered memory care. Since moving in, she has gotten great care and lots of love. They have a program called lifebio, where a biographer actually called me to ask me specific questions in order to help write her story. It actually helped me to remember the good things prior to this path of dementia that we had been on. They used her story to help engage with her. Their programming is very well thought out and has given me and my family peace of mind knowing that she is safe and well cared for. If you are waiting for something big to happen before making your decision, don't. It may not be the life you thought your parent would have, but they can still have great moments and the time that you spend with them can be quality time instead of stress.

We love it here! It is such a warm and welcoming place. My mother-in-law is thriving here. Before she same here her state of mind was not so good, but now she is so happy and always busy with activities.

What I loved about this community were the people. We were looking for my dad. Now we need to convince him it’s the best place in town.

What a wonderful caring staff that has made a huge difference in my sister’s life. She moved from a group home in another state & had no interest in living. She spent most of very depressed and in bed. The staff at Towne Club provided outstanding care & encouraged which has resulted in a complete turn around. Now my sister participates in activities, interacts with other residents and works to improve her physical fitness. She even reading again. It’s truly a miracle and we know it’s all the staff we want to thank. Thanks for building a great team at Towne Club Windermere. You have saved my sister’s life!

I liked this community when I visited. The people I met were friendly. They seem to offer some nice amenities. This community was just a little farther away than what we were looking for.

Very beautiful, nice people live there and wonderful staff. I have been invited to events and will go. By far most friendly, place I have visited and I have visited 7 places in North Georgia.