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The Phoenix at James Creek

90 Ruth Lane, Cumming, GA 30041
7.8
Review Score
18 reviews

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Anonymous - Family/friend
4.0
A nice community with lots of great activities and wonderful staff

There are a lot of activities and involvement of the family. The caregivers are awesome and care so much for the clients. The temp. Staff who fill in are not as well trained and so that is the only time we have to watch to make sure our mother is cared for properly.... Read more

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About the facility The Phoenix at James Creek

The Phoenix at James Creek is a state-of-the-art assisted living and memory care community that offers resort-quality amenities in a prime location blending understated elegance with personalized care. With numerous indoor and outdoor common areas, a rich calendar of events, and highly trained staff and caregivers, residents can count on this community to provide a friendly face and a helping hand.

The Phoenix at James Creek Amenities and Services

The Phoenix is here to lend a hand in any way they can. Bathing, dressing, and medication management are just a few convenient services residents receive. In addition to on-site therapy and healthcare, the community also provides assistance with things like maintenance and housekeeping services so your time is truly your own.

The community’s signature dining program provides residents three balanced meals a day crafted by the community’s own professional chef. Each nutritious dish is served in their elegant restaurant-style dining area and can be customized to support certain dietary preferences like low-sodium or vegetarian.

Experience prime comfort and engagement in the community’s inviting common areas and multipurpose rooms, where residents are free to relax, connect, and form lasting friendships. Residents can get involved by participating in their activities program which features events like...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Phoenix at James Creek is a community within Phoenix Senior Living properties. See all Phoenix Senior Living communities.

Pricing for The Phoenix at James Creek

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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1 Bedroom
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$XXXX
/mo

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2 Bedrooms
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Semi-Private
Starting at
$XXXX
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at The Phoenix at James Creek

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Compare

The Phoenix at James Creek90 Ruth Lane, Cumming, GA 30041
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Unknown Care Type
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
2
Assisted Living, Memory Care

Amenities at The Phoenix at James Creek

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Guest Meals
Meals Provided

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Transportation at Cost
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Barber Shop

Recreational areas

Arts and Crafts Center
Billiards Lounge
Fitness Center
Game Room

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Art Classes
Cooking Classes

Reviews
for The Phoenix at James Creek

Write a Review
7.8
Review Score
18 reviews

Review Score

18 reviews
7.8

Out of 10


5 star

34%

4 star

34%

3 star

17%

2 star

0%

1 star

17%

A Place for Mom has scored The Phoenix at James Creek with 7.8 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, The Phoenix at James Creek has 18 reviews with an average "overall experience" of 3.6 out of 5.

How we score communities
Cleanliness

3.8

Friendliness

4.2

Meals & Dining

3.2

Care Services

3.6

Activities

4.0

Staff

4.0

Value for Cost

3.9

Overall Experience
6
6
3
0
3
Date Submitted
4
9
11
Reviewer
0
17
1
0
Care Received
14
4
0
1-18 of 18 reviews
Sort by

5.0
Anonymous - Family/Friend
Assisted Living
February 15, 2024
Verified Review
The Phoenix

Staff members are wonderful and engaged. It has been a wonderful experience overall.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

5

Staff

5

Value for Cost

5


3.0
Anonymous - Family/Friend
Assisted Living
November 27, 2023
Verified Review
The Phoenix Review

Most of nurses and kitchen staff was friendly. When my loved one did not feel well and go to the dining room her food was really late coming to her room. It was rarely what she ordered. She does eat red meat and it was usually meat they brought. Meals were not very healthy and lacked variety. My loved one fell the first day she was there. My sister pulled her nurse cord and it took an hour for nurse to come. This happened several times. Pull the nurse cord and takes a while for nurse to respond, Especially at night. Complained to Director and didn't hear any apology. The batteries one time were not working on the pull cord. Her room was supposed to be cleaned once a week sometimes that did not happen. Her laundry was messed up and no one apologized. They washed all her clothes together and her jeans turned all her white clothes blue and messed them up.

Cleanliness

3

Friendliness

4

Meals & Dining

3

Care Services

3

Activities

3

Staff

4

Value for Cost

3

Response from The Phoenix at James Creek

December 2, 2023

We are disappointed to hear that you did not have a more positive experience with us at The Phoenix at James Creek. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (678) 685-1965 so we can work towards a resolution. We look forward to hearing from you.


1.0
Anonymous - Family/Friend
Assisted Living
October 19, 2023
Verified Review
Do not go to Phoenix.

Overall experience was terrible. My wife died [date removed]. The Phoenix did not cause her death but surely contributed. The cleanliness was ok. The friendliness of the staff was awful. They lie and do not care for the residents. The quality of care was poor. Lack of training and motivation. Meals and dining service was ok. With the activities there was little participation so cannot judge. Nice brick and mortar but the care is terrible. We left after 6 weeks and would not recommend this facility to anyone.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from The Phoenix at James Creek

October 25, 2023

Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (678) 685-1965.


4.0
Anonymous - Family/Friend
Assisted Living
September 28, 2023
Verified Review
A nice community with lots of great activities and wonderful staff

There are a lot of activities and involvement of the family. The caregivers are awesome and care so much for the clients. The temp. Staff who fill in are not as well trained and so that is the only time we have to watch to make sure our mother is cared for properly.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from The Phoenix at James Creek

October 25, 2023

Thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at James Creek! If you have any further questions, please give us a call. We're always happy to help!


1.0
Kevin R - Family/Friend
Memory Care
August 11, 2023
Saddened and disappointed

As someone in the business industry for over 20 years, I am well aware that strong businesses are built on a firm foundation of culture, communication and partnerships. That should be even more so the case when the business is based on the care of a fragile population such as memory care patients. That is why I am shocked and disappointed by the poor leadership of the Management of the Phoenix of James Creek. We were forced to deal with a series of bad decisions, untruths, and excuses rather than ownership, accountability and two-way communication. Good leadership is hard; however, when it is for your loved one, it is required. For this reason, I cannot recommend this facility at this time. Hopeful it will change.

Cleanliness

3

Friendliness

3

Meals & Dining

2

Care Services

3

Activities

3

Staff

3

Value for Cost

3


4.0
Jeff W - Family/Friend
Assisted Living
June 29, 2023
Verified Review
Great respite stay for dad

Overall great experience. We picked this community, because it was modern, new, clean, decor was nice and bright, with friendly staff. I would recommend to others.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
Troy - Family/Friend
Assisted Living
June 29, 2023
Verified Review
Phoenix at James Creek is fantastic!

Our family had a great experience with The Phoenix at James Creek. It is a great place. The staff are fantastic - they are genuine and extremely patient and caring.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

4


5.0
Anonymous - Toured community
Assisted Living
June 12, 2023
Verified Review
Tour experience

Everyone very friendly on the Phoenix tour and saw lots more activities going on. We loved that place. Would have picked them but only room available was a studio. We wanted a one bedroom. And especially after she went on hospice the two separate rooms was really nice to have with visitors.

Response from The Phoenix at James Creek

June 15, 2023

Thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at James Creek!


3.0
Brendan - Family/Friend
Assisted Living
March 24, 2023
Verified Review
Nice staff, but needs some improvements

Employees are friendly, but food and care is disappointing at times. Food just needs to be better, no super long waits, and listen to residents requests. At times, caregivers did not listen to my mother's wishes.

Cleanliness

4

Friendliness

5

Meals & Dining

2

Care Services

3

Activities

4

Staff

5

Value for Cost

3

Response from The Phoenix at James Creek

April 18, 2023

We appreciate all reviews and your giving us a chance to improve by providing feedback. Please reach out to us at (678) 685-1965 when you can so we can address this situation directly. Thank you and have a great day.


4.0
Steve - Family/Friend
Assisted Living
October 25, 2022
Verified Review
friendly staff

We do really like the state of the art with this facility that is a huge plus. However they do seem understaffed at times so the quality of the meals is not that good, the meals are served cold and sometimes the dining service is really slow. Based on our experience so far with The Phoenix at James Creek we would recommend the community to other families.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

3

Activities

4

Staff

5

Value for Cost

4

Response from The Phoenix at James Creek

November 1, 2022

Hello Steve, we appreciate you taking the time to leave us this feedback. We could serve the residents faster; however, meals are a social time for them to interact and we try not to rush them through dining. Our meals also come out fresh and hot from the kitchen and do not sit out or under heat lamps where they may get cold. I would be happy to discuss your concerns and how we can improve their overall dining experience. I look forward to hearing from you, Matt


4.0
anonymous - Family/Friend
Memory Care
April 27, 2022
Verified Review
was the right decision

One of the main reasons we chose The Phoenix is they intergrade their memory care residents with the assisted living residents when it comes to activities, so our loved one has been able to make friends outside of the memory care. It is a great way to blend the residents with each other, it is a very friendly environment. You can tell how much the workers really care about all their residents, they are extremely attentive to their needs - the staff aren't just all grouped together hanging around. They do not pressure the residents to partake in activities but our loved one needed to be on a routine and they are able to provide that to her. Every time we come to visit she seems very satisfied with the meals. She plays bingo which she enjoys. Every Monday afternoon they take the residents on a sight seeing outing and then may stop at McDonalds for ice cream or another place to get cookies. The recently had an Easter egg hunt, and they bring communion to our loved one. They also have a full demonstration kitchen and a pub for happy hours.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Phoenix at James Creek

June 22, 2022

Thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at James Creek!


3.0
anonymous - Family/Friend
Assisted Living
January 27, 2022
Verified Review
Don't bring your loved one here

I was not happy with some of the staff at this community. They allowed my loved one to lay with a dirty diaper until we said something to them about it. They also owe a refund and I still have not heard back from them for about 2 1/2 months .

Cleanliness

2

Friendliness

4

Meals & Dining

2

Care Services

3

Activities

4

Staff

3

Value for Cost

4

Response from The Phoenix at James Creek

August 27, 2022

We are disappointed to hear that you did not have a more positive experience with us at The Phoenix at James Creek. We would like to work towards a resolution, so if you are willing, please reach out to us at (678) 214-2900 or email us at info@phoenixsrliving.com to discuss this further.


5.0
Jim - Family/Friend
Assisted Living
December 14, 2021
Verified Review
The perfect place for mom

So far our loved one seems to be enjoying the meals and dining service, we have heard of no complaints as of yet. The activities are good, we think the value for cost is good and we would absolutely recommend this community to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Phoenix at James Creek

January 7, 2022

Thank you so much for taking the time to leave us feedback and share your experience.


4.5
anonymous - Family/Friend
Assisted Living
November 29, 2021
Verified Review
A comfortable place for a loved one.

The response time to needs has not been quite as we understood it would be. We were told 3-5 minutes, but have found it to be much longer than that for various reasons. But otherwise the care has been good. And the staff are very responsive in reaching out to families who have concerns. They try their very best to get everybody involved in activities. So activities are there, although with Covid restrictions, they're limited in getting people out and going to places. But they do their very best to encourage residents to participate in what they do have going on. I feel like we're getting our money's worth overall aside from response times. And I understand that staffing is a challenge throughout the country right now. But I would most certainly recommend The Phoenix. Just make sure your loved one does not expect constant one-on-one service like they might have gotten at home.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

5

Staff

4.5

Value for Cost

4.5

Response from The Phoenix at James Creek

December 2, 2021

Thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at James Creek! We sincerely thank you for the positive review, and look forward to seeing you again soon!


5.0
Wendy - Family/Friend
Assisted Living
April 20, 2021
Verified Review
Exceptional Assisted Living Facility

They were phenomenal. I actually just referred someone here yesterday. Compared to other places I looked at, it was on the higher end as far as price goes. But for what we needed, it was perfect. The Phoenix was professional, caring , clean, state-of-the-art. They made a very difficult time a lot easier.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5


1.0
Dawn J - Family/Friend
Assisted Living
January 21, 2021
Not a place for your Mom

•Residents are treated as though they do not matter. •Residents are quarantined to their rooms for their”safety and well being during Covid outbreaks, while NOONE checks on them or considers their mental health status •Staff is obviously bringing in Covid to residents, as residents aren’t permitted to leave or to have visitors, yet are still testing positive for Covid •Inaccurate testing for Covid, as our mother tested “negative” for Covid at this facility, but when admitted to hospital for dehydration, confusion and illness, she tested positive for Covid. •Staff informed us when we picked up our mothers belongings that they had been placing noted of “concern” regarding our mothers condition in their reports, but NOONE cared enough to check on our Mom, and NOONE contacted us. • Beware of this “luxury” location.

Cleanliness

1

Friendliness

1

Meals & Dining

2

Care Services

1

Activities

2

Staff

1

Value for Cost

1


4.0
Lisa B - Family/Friend
Memory Care
June 22, 2020
Verified Review
The Phoenix At James Creek

They keep all the resident rooms very tidy and the trash is taken out regularly and the laundry is done regularly as well. They have six levels of care with two person assistance available. The staff is all very personable with the residents and families and they offer a lot of activities to keep the residents engaged. We definitely think The Phoenix is a good value for the price.

Cleanliness

5

Friendliness

5

Care Services

4

Activities

5

Value for Cost

5


5.0
anonymous - Family/Friend
Memory Care
March 13, 2020
Verified Review
Review of Phoenix at James Creek

We toured this community and will be moving in. They have active really active residents with lots of activities. New building and staff we saw was nice. Room rise was large and we picked the 1 bedroom. Love that this is so close to our home and we can meet mom for lunch anytime and bring the grandkids. They even have a playground for them!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Phoenix at James Creek

May 12, 2020

Thank you for the kind words! We apologize for our delayed response but there was a glitch in the system. We appreciate you taking the time to share your experience.


Neighborhood around The Phoenix at James Creek

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Frequently Asked Questions about The Phoenix at James Creek

The Phoenix at James Creek offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored The Phoenix at James Creek 7.8 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (678) 685-8940 to reach a resident at The Phoenix at James Creek.

To reach a resident at The Phoenix at James Creek call: (678) 685-8940



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.