TerraBella Sugarloaf

What we like the most about the TerraBella Sugarloaf community is the friendliness of the staff as well as their helpfulness. They also prepare delicious meals for the residents, and the residents are nice too. Based on the experience we have had so far, we would recommend this community to other families looking for a place for their loved ones.

We had a horrible experience, I have evidence that we would be refunded after removing my client out in less than 24 hours. They left our loved one unattended so much more. Now they are withholding our deposit so we will leave a review on every forum we can. We are now contacting the BBB and a few other avenues because [name removed] blocked our email

This place is simply awful. These people don’t care about their patients or the individual needs of a patient. Patients are not getting the proper care that the need. The med techs are not competent and the staff is not empathetic or compassionate. If you care about your loved don’t send them here.

TerraBella has been a perfect fit for my sister. It has taken her sometime to get adjusted living in a senior center only because of her personality. But, she is now starting to join in with some of the other residents and activities. The staff has been fantastic from the director to the care takers. They are most attentive to my sister's needs. I highly recommend it and I can give it an excellent rating. Please tell [Name Removed] (my advisor from A Place for Mom) that I couldn't have found a better place for my sister. Everyone in my family that has visited my sister gives the center great reviews.

We chose TerraBella Sugarloaf because it just really felt like it was the best option around based off for others that we looked at. The others felt depressing or smelled, but Terrabella was very bright and clean. When I called my brother to tell him this was the place and he asked why and I told him that this is a facility that I would want to be in when I get older. The staff have all been super upbeat, friendly and welcoming. They are also excellent with communication to the family. I would absolutely recommend this facility to others.

Our family had an in person tour and it wasn't a bad tour but once the tour lady started to gloss over the important things we just decided it wasn't going to be the place for our loved one

My mom has been cherishing and enjoying her time here at Discovery Village, they're doing an excellent job. Communication between the community and our family has been outstanding. I always speak to the people up front when I visit. My moms' apartment is spacious and she was able to bring her own furniture. They provide housekeeping services about twice a week. I'm sure they offer some transportation services as well because they take the residents on group outings from time to time. My mom especially enjoys going to the movies, group physical therapy, bingo, etc. I would absolutely recommend Discovery Village to others.

I love it here. I recently lost my husband, and the people here have made it a lot easier and smoother for me to handle. There are many sweet and compassionate people, from the staff to the residents. I love my apartment and have my own little cottage. The food is one of the only downfalls. I think they're looking for a new chef or trying to adjust the vendor. Some days you have an excellent choice, and it's very good. But other days it could be a little bit better.

This community was nice but it was too far away and that ruled out this location for us.

Our family had an in person tour and the value from what we remembered was good it was one of the cheapest for us. It was very clean from what we could see, everyone seemed pretty content but the location was just to far away

Hello - Normally I don't leave reviews. To be honest, I've always been very suspicious of them. However, I feel it very necessary to write this review for those of you who are searching for a Senior Living Facility. I've lived at Discovery Village @ Sugarloaf for 6 months now and I can truly speak with all honesty when I tell you that this place is absolutely "WONDERFUL". The ED is very attentive to all the residents, their problems, issues, and concerns, and is dedicated to their comfort & safety while residing here at Discovery Village @ Sugarloaf. e facility daily. The grounds are kept neat, the facility is constantly being monitored and cleaned. I can't speak highly enough about the staff, who are all extremely professional, caring and above all, motivated to providing support for all residents. There is an atmosphere of warmth and family, throughout the community, which makes you feel right at home, comfortable and safe. I truly love it here, and I believe you will to.

The community has a lot of activities to offer. The location is convenient to shopping and neighborhoods. The communication with the staff, residents, and families could be improved. Some of the activities include: Art classes, swimming, movies, social nights, game room, billiards table, and more for the residents to choose from

[name removed] and I really liked this community alot. The price for a 2 bedroom cottage was very reasonable.

Everyone is very nice and helpful. The facility has a lot of activities for people to do on a daily basis. They have a swim/pool party, lots of barbecues, concerts on the weekends with live bands or singers. And my dad really enjoys that. They'll take the residents the to the park or to go fishing, and some days they'll go to Walmart or Kroger's. They had a big gathering for Memorial Day. They have regular game nights, with checkers, chess, charades, Trivial Pursuit, Jeopardy. They really have a lot going on. It's pretty clean. It seems like a whole big family environment, the employees and the residents. The food is pretty good. My only criticism would be the seasoning. I know they can't put too much salt/pepper for older people, and I understand why they do that, because some people can't eat certain things. It's actually great quality for the cost.

They were wonderful! They were my first choice, but my loved one chose a different place. It's a beautiful, new facility. Everything was super clean. They have a movie theater there. And they offer additional care services if needed. This place is terrific!

The community is probably single people, The community is very clean and the food is pretty good. I would recommend it if your loved one is single.

If I could provide a NEGATIVE star rating, I would. This place is HORRIBLE. Do NOT place your loved ones here!!!! I researched 10 different facilities in the Gwinnett County area and choose this one because of the activities and the "fake" comfort that was sold to us when visiting by [name removed]. The director, [name removed], is awful at returning emails and voicemails. My father died there back in [date removed], that basically stemmed from 2 broken hips that occurred in the memory unit in the matter of 5 months. He was 81 when he passed and had NEVER broken a bone before in his life. The neglect there is like a slap in my face and to my parents also. All the center wants is the MONEY, which certainly isn't used to pay the care staff a decent wage, so you get what you get there in staffing - some good, most awful. When I went to collect my deceased father's items and my living mother's items from the Memory Unit, we noticed that several expensive things were "missing"....really stolen. Like my mother's diamond earrings or her gold necklace or my father's Alexa or his wheelchair, a whole freaking single bed was thrown away. There are so many others things missing, but you get the point. Again, do yourself a favor and your loved ones, go somewhere else.

My parents don't like food. The staff is pretty good but communication could be better. The room sizes are good. They offered all kinds of activities, they have a theater, puzzle room, art classes, games to play, and they got to go out before covid started I would recommend this community

Discovery Village v should be called Disgusting Dirty Village. they have only no one housekeeper working today they never came to clean my apartment this week. Other residents are complaining. The floors are filthy and someone left a dirty plastic glove in the elevator. They are always short on food. This week I ordered shrimp cocktail, a steak and they didn’t have any. They ran out of milk and butter. It is disgraceful and disgusting. Two staff members just quit and residents are moving out!! You don’t want to come here for a tour they lie about everything! They hired movers for me who did a terrible job and now refuse to pay for the damages they made to my furniture. Do not let them hire Your Smooth Moves for you they were the worst movers I ever used!!!!

I live here presently. It has been a horrendous experience. My apartment was not move in ready when I came, they had ruined the flooring and poured polyurethane on it so I could not stay in the apartment. they tried to give me another apartment, but it was worse, it was old, musty and they had an ionizer on that made the smell worse than the first one. So i walked the halls all night because they do not have anyone working at the front desk at night. *discovery village said they would pay for the movers, but hired the worst company ever. the movers packed my 1 bedroom apartment and disappeared until 1:30a.m in the morning so I couldnt get my stuff. If you are thinking of moving here, DO NOT USE MOVES FOR SENIORS WHATEVER YOU DO, EVEN IF THEY OFFER TO PAY. They had contract movers come and they literally threw my stuff in their dirty, filthy, gross basement which they called a "storage unit" and damaged so many of my things. It took almost a month to get my things out of there, and I had to hire different movers to do the job. now, they are unwilling to pay for my damages since no one is calling me back. it is a very bad company. That was only my move. the food here is AWFUL! during the week, their cook [name removed] burns everything, doesnt know how to cook and most people send food back. Most of the residents and staff know how bad his food is. On the weekends they have a wonderful chef who comes and is an amazing Chef, so I dont know why they keep the guy during the week, its terrible. they have a pool that you cannot get into, if you look at the picture on the website it has no bar to hold onto to get into the water. the director told me he would have a "water walker" when I moved in, and that took a month to get. I live in assisted living and I need care, and the director decided i dont need any help and claims he did an assessment on me while we were having lunch with 4 other people and he never asked me any questions. thats because he didnt have a wellness director at the time. i have asked for help getting into the shower, an he and the new wellness person claim i dont need it so I had to call the ombudsman and my doctor to file a complaint. this is just a terrible place, so if you want my advice run, run, run FAR AWAY.