Heartis Suwanee

I am currently a resident at Heartis Suwanee and everything here has been great for me so far. The cleanliness and friendliness are great. The staff are very helpful and friendly. The value for cost is great. I would highly recommend Heartis Suwanee to family and friends.

Management has been wonderful. The campus is clean, bright, modern. There are not enough activities for friendship building, the residents don't seem to be very active or friendly. Staff will openly gossip and use names with other residents. We picked this community because of the location and cost.

My decision was based 80% on the smiles and mood of residents. When I moved here, it quickly felt at"Home". Recommend highly because if there is an issue, they own it, and fix as soon as possible.Go visit, at lunch time. Ask a resident. It is Home.

Heartis Suwanee is very clean. The amenities are nice. No Covid vaccination was a big plus for us. Food and food service has been extremely disappointing. Very long hallways are difficult to navigate for many independent living residents. Significant, unexpected, off-cycle price increase was not appreciated and no change in services or quality for the $$. Apartment sizes and accommodations are above average with what we saw elsewhere.

I live here and what I like most is the location, the privacy and my apartment design. It has high ceilings, good lighting and good security. I just finished 35 rounds of radiation and rounds of chemo therapy for throat cancer and the kitchen staff makes me 4 egg cheese omelets. That is about all I can eat right now along with ice cream. I have stayed in four communities and Heartis Suwanee is a step above all the rest.

My stepfather was at Arbor Terrace for the initial 2 months and then moved to Heartis for last 6 months. He moved to Georgia from Maryland because cost of assisted living was less expensive in Georgia. Heartis is a beautiful newer facility. Very clean and staff are very friendly and caring. I loved the place. Food was very good too. Overall a very good feeling place! Arbor Terrace was also very nice but due to distance for family to travel to visit him- we decided to move him to Suwanee. My stepfather's health deteriorated quickly and was unable to get along on his own and ended up in the hospital and rehab for long periods. He never really had the opportunity to get out of his room at Heartis and enjoy people and activities. If he was at Heartis longer as a normal assisted living resident- we could evaluate better. It is a great place if you are able to care for yourself more. His level care increased quickly and the staff tried very hard to meet his needs. My major observation about all assisted living places is that as the level of care increases and resident becomes incapacitated - assisted living staff are stretched too thin to provide highest level of care. Also the design of most assisted living places is not conducive to elderly people. Long corridors - big hikes to the restaurant. Also rooms should never have carpet- difficult for wheelchairs. I would highly recommend Heartis but family must be prepared to help and supplement care as loved one demands more care.

Especially compared to the community we came from, my loved one is getting very good care at Heartis and overall is doing well. They made the transition extremely easy and a very good experience for us, and they have provided a lot of support and follow-up. The facility is very clean and very modern. The aesthetic is maybe a little sterile in the common areas and could be homier. But they have great attention to detail and follow-up.

I would say that Heartis is very elegant in style. The staff is nice but does have room for improvement when it comes to caring for those higher level residents. The leadership has been very responsive to concerns and is willing to do what it takes to ensure that my loved one is well cared for.

We've been really happy with Heartis Suwanee. Mom seems to be happy there as well. The community and the folks there are very friendly. There are a lot of options for things to do. The only negative thing is the food has not been the best in taste and selection.

The staff members and their care services have been fabulous. The meals and dining experience has been great. Our loved one has never really been a joiner but the staff do a great job encouraging our loved one to participate in different activities. They have chair exercises, bingo, word games, movie nights and they take them out on their shuttle for sight seeing. The apartments are easily accessible with great closet space and a full refrigerator. Based on our experience so far we would recommend this community to others,

Our loved one seems to be enjoying the meals and dining service, we have had a couple meals ourselves and they are satisfying. We have been presented with a lot of different activities and when we first met with the activities director she is very thorough. The value for the money is right on par for what you are receiving.

I have told my family and friends that this is exactly where I need to be. I am enjoying it. I go to bingo and the wine event they have. They provide a good variety of meals that I enjoy. The staff is warm and welcoming.

I would tell others that my loved one has passed away and I have not received the billing I have requested via email and phone call, and in person multiple times. The medication was never correct, and it took several times in person from someone out of town to speak to this error, and it was never corrected. There was staffing storages, and during my loved one's stay there was turnover of upper management in the community.

We had a great experience with Heartis Suwanee. She was very happy here, it is a fairly new and beautiful facility. There is a lot of different areas to be, even during lock down they had a game room, library, lounge, etc. She did not feel closed in since she was able to go to these areas. Overall I would recommend this facility.

I had looked at others places and I chose Heartus Suwanee because the staff was friendly, the place itself is beautiful, it is very clean, and the price was also comparable to others we saw. It is a wonderful place and I would recommend it to anyone. The room sizes from what I saw are very nice for one person. They also have other room sizes that you are able to choose from. I ate here in the dining room and the food was excellent, I would compare to any nice restaurant. My favorite part about the community would be that I feel she is safe and well taken care of here. Overall it is a beautiful place to be and anybody that can afford it should come to a place like this.

My mother loves it there. She has a beautiful one bedroom unit with a balcony. It is a really nice place. It was brand new when my mom moved in. They have done a great job with Covid-19. The food is wonderful. My mom is in the Independent Livng.

Heartis Suwanee has been very friendly and professional. They were great during the move in process. They have been working well to get him on a schedule. He only lived there for a few weeks before they had the quarantine for the Covid-19. They have been great about using Facetime so we can see that he is clean and being well cared for.