The Village at Buckland Court

My mom had a short stint at The Village. I had read a great article about how they have “The Best Memory Care”. I talked to several people that had a grandparent living here and said it was very good. The Google reviews were above average compared to some other places. They even had a sign out front at the facility touting their world class memory care. The salesperson [name removed] had a great sales pitch and this place sounded VERY nice, and I was looking forward to moving my mom here. It was a whole other story once we moved my mom into her room. There were NO activities the entire time my mother was there. The staff had TERRIBLE communication skills, couldn't answer the simplest of questions about day to day life there. Stay away from this place

As a resident, what sticks out most about The Village at Buckland Court is how friendly all of the staff are.

Everything at Village at Buckland Court was terrible. They let my mom starve and did not feed her, the administration lied about incidents that happened. We saw other elderly patients not getting the care they should get. Never would put a lived one in this place. We reported them to the state of CT and wrote to corporate head quarters but nothing was done. Very disappointed in the whole process.

I think this is a great place. My loved one thinks and feels like it is their own home. The staff are very easy to speak with if there are any questions or concerns about my loved one. The dining hall is beautiful and the food always looks good. They have a good chef. There is a menu for the residents to order off of, and there are lunch and dinner specials each day for the residents to see via a display. The apartment, utilities, changing of linens, laundry, and housekeeping are included in the monthly rate.

My loved one does not participate in all of the activities however they do have a big variety of activities. They have activities like movies, shakes, lemonade on the patios. They are great also with transportation to doctor appointments and also any other personal outings. They even stayed with my loved one to go to my wedding when it happen.

We chose The Village at Buckland Court because the people were very nice, the studio apartment here was larger than some other places that we looked into, and we thought for the value she was getting more. Is it also all inclusive payment for the care. The meals here are chef prepared and she really enjoys them. They do provide transportation to appointments . I would definitely to others looking.

The community is a small assisted living facility. They encourage activities and try to engage the residence. Communication could be better between the staff and me. My loved one is happy there. I would recommend this community to others based on my experience.

The community was always very nicely taken care of. The staff was exceptionally friendly. They know everyone's name and very helpful and caring. The care for my mother has been excellent. They have been very accommodating and they clearly go out of their way to care for the residents. The nursing staff and the director is excellent! The food is great and I personally don't mind eating there at all. During the Covid-19 pandemic, they have been delivering the residents' three meals a day to their rooms.

The community is very clean. The dinning room staff is very congenial to my sister and are very friendly with her and she has commented on this several times. The times I was able to visit it was very pleasant and I thought my sister was being well taken care of. The food was very good and the portions are a bit smaller, which my sister likes. She also likes that you can go back for more but it wasn't too much all at once. They are also very accommodating with the resident's preferences in terms of the food. The activities were also great and they had good variety. I was impressed with what they offered. When we toured, the tour itself was wonderful and we were treated to lunch. They were very accommodating and they even followed up with my sister and kept in touch with her. They visited at her home and made sure she was comfortable with moving and eventually, she decided she was ready to move.

My mom has been here about 3 weeks now. We came here because her previous assisted living/memory unit insisted that she needed a higher level of care and that we needed to hire a private duty aide 24/7 on top of a two person assist and hoyer lift or explore skilled nursing. They said she was combative and aggressive during care. We thought she was scared because they were rushing. We thought that a third person was extreme. She weighs about 110 pounds. Fast forward to The Village at Buckland Court. My mom is very happy there and says "everyone is so nice". They haven't seen any aggressiveness or combativeness. The reason seems to be that the staff are better at what they do, they care and have compassion. We thought the other place was just falling down on the job and we were right. In addition to not needing a third person they are no longer needing to use the hoyer lift for her ??. She has improved so much in just three weeks. You can feel the good vibe as soon as you walk in. It's a great atmosphere. They really do care. The communication with all the staff is nothing short of fantastic. The food is great and the variety is fantastic. My mom is very very happy with the food and we couldn't be more pleased with her care.

Very nice.

A lovely facility. Not budget friendly, but we're discussing price again this afteroon

The people I met were nice and knowledgable. The community seemed clean. This community offers activities and they have a game room.

I had a pretty nice tour of this community. It is a nice community. Everything I saw looked well maintained, and clean. The staff was kind, they answered all my questions, and was informative. It was a good experience. Everyone was very kind to my family, and myself.

This community was having some renovations done when we visited. It was nice inside and the people we met were nice. They offer daily activities and pets are allowed. This community was unfortunately out of our price range.