A Place for Mom
Assisted Living
Memory Care
Independent Living
Senior Living
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Best of 2022 Senior Living Award
A Place for Mom Best of Senior Living Award winners represent the top 2-3% of senior care providers nationwide based on reviews from residents and families.

The Charlotte

9120 Willow Ridge Rd, Charlotte, NC 28210

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Anonymous - Loved one of resident/client
4.0
Good Place

Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask marketing about the increase. We were told 3% increase. It ended up 10%. The only issue we had was their pharmacy. Our loved ones bill was done on a 30 day basis versus getting her medicine every 90 days outside of the facility. I would check around for pharmacy options due to blister packs, etc. All in all 9/10. They worked hard to get her qualified for her insurance. They have dermatologist comes to see her, pediatrist, she goes to the beauty shop their, physical therapy, etc.... Read more

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About the facility The Charlotte

Neighboring the expansive Atrium Health campus, one will find The Charlotte — the ideal senior living community offering independent living, assisted living, memory care, and respite care services. Situated on a lively, tree-lined street, the classically modern community welcomes residents and visitors alike. Nearby, residents can explore numerous stores, dine at a variety of restaurants, or hit the putting greens at the area’s golf clubs.

The Charlotte is beautifully designed and it incorporates charming, vintage designs that help residents feel at home. With 30 years of experience in the senior care industry, the community offers top-of-the-line care services and amenities. Residents enjoy meals in the gorgeous dining room, workouts in the wellness center, and leisure time in the courtyards, libraries, and living areas.

The independent living option enables residents to lead a freeing lifestyle without the hassle of cooking, cleaning, driving, and maintenance. The assisted living option also allows residents to retain independence while caregivers offer services catered to their needs. Lastly, the memory care option features a nationally recognized program called Reflections that focuses on helping residents with dementia lead supported, engaging lifestyles.

Residents may choose from studio and one-bedroom options for living quarters, and they’re welcome to bring...

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Tell us your senior care needs

Learn more about the Best of Senior Living awards and this year’s winners. See all 2022 award winners.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.

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Amenities at The Charlotte

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
International Cuisine

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Kitchenette

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Indoor Atrium
Barber Shop

Recreational areas

Arts and Crafts Center
Fitness Center
Game Room
Movie or Theater Room

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Art Classes
Cooking Classes

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Reviews

for The Charlotte
4.5(21 reviews)
Write a Review

Cleanliness

4.2

Friendliness

4.5

Meals & Dining

4.2

Care Services

3.5

Activities

4.2

Staff

3.8

Value for Cost

3.5

Overall Experience
15
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Date Submitted
1
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Reviewer
10
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Care Received
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1-20 of 21 reviews
Sort by

3.5
Anonymous - Toured community
Assisted Living
September 14, 2022
toured

Had heard very promising feedback from friends whom have family or had them at The Charlotte in the past. Seemed the day we visited for the tour that you could tell staffing was short handed or staff had not shown up for the day. The facility needed a deep cleaning and had that smell that everyone thinks of when dealing with elderly residents. Just felt it could use some deep cleaning and refreshing otherwise everything seemed very nice.


2.0
anonymous - Loved one of resident/client
Assisted Living
April 6, 2022
Verified Review
Disappointed

The care has been challenging, but it looks like it's going to improve.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

2

Activities

5

Staff

4

Value for Cost

3


4.0
Anonymous - Loved one of resident/client
Assisted Living
March 21, 2022
Verified Review
Good Place

Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask marketing about the increase. We were told 3% increase. It ended up 10%. The only issue we had was their pharmacy. Our loved ones bill was done on a 30 day basis versus getting her medicine every 90 days outside of the facility. I would check around for pharmacy options due to blister packs, etc. All in all 9/10. They worked hard to get her qualified for her insurance. They have dermatologist comes to see her, pediatrist, she goes to the beauty shop their, physical therapy, etc.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

4

Value for Cost

3


3.0
Lisa - Loved one of resident/client
Assisted Living
February 28, 2022
Verified Review
Staffing Challenges

I think they're doing the best they can. But part of the problem is my parents started in December, which was right before that big Omicron Covid outbreak. So there have been a lot of challenges, including turnover in staffing, which creates problems. The residents are not being cared for consistently by the same people, and I think my parents likely would have adjusted better had that not been the case. Also cleanliness has been an issue in the residents' rooms - again due to Covid - although the common spaces are fine. And my parents do like the food.

Cleanliness

3

Friendliness

3

Meals & Dining

5

Care Services

2

Activities

1

Staff

3

Value for Cost

2


5.0
Frances LeVien - Resident/client
Assisted Living
December 29, 2021

I like the Charlotte because I have a nice apartment, the people are kind, the staff are helpful and nice. The food is good. It's better than living at home because here people do things for me. I would recommend it.


5.0
Wanda C - Resident/client
Assisted Living
December 29, 2021

Nicest place my children can find for sure. Food is great, taking care of my husband, love it, everyone cares about us. Happy Holidays 2022


5.0
Anonymous - Loved one of resident/client
Assisted Living
December 28, 2021

My loved ones currently live at the Charlotte. They are very happy here. The staff is friendly and helpful! They have made new friends with the residents.


5.0
Alice B - Resident/client
Assisted Living
December 28, 2021

I think it is good.


5.0
Erica E
Assisted Living
December 28, 2021

I am a caregiver that visits this facility regularly, Staff is always friendly and helpful. The facility is always clean and orderly. It seems to be a well kept place with happy residents.


5.0
Annalisa B - Resident/client
Assisted Living
December 27, 2021

It is a place to help you understand yourself.


5.0
Joan Y - Resident/client
Assisted Living
December 27, 2021

Well pleased with love and help from employees. I like it here.


5.0
Shirley C - Resident/client
Assisted Living
December 27, 2021

I thoroughly enjoy the community and the people here.


5.0
Virginia C - Industry reviewer
Assisted Living
December 27, 2021

I have found The Charlotte to be one of the best places for senior to reside the staff is very caring and patient with the residents. I am a vendor working at The Charlotte. The staff here treat me like family, making the company a great working environment.


5.0
Ann T - Resident/client
Assisted Living
December 16, 2021

I am happy here. the people do everything to make things work smoothly. The food is good. Servers are friendly. The caregivers and medicine people are careful an efficient.


5.0
Bonnie M - Loved one of resident/client
Assisted Living
December 15, 2021

The staff is extremely friendly and attentive, The facility is always pristine and well kept. Most of all, my friend who lives here is very happy here.


5.0
Myra H - Resident/client
Assisted Living
December 15, 2021

I love living here the staff takes good care of me. I like participating in the activities and making new friends.


5.0
Shirley F - Resident/client
Assisted Living
December 15, 2021

Very nice place to be!


5.0
Frances I - Resident/client
Assisted Living
December 15, 2021

I'm happy here.


4.0
Phyllis W - Loved one of resident/client
Assisted Living
November 15, 2021
Verified Review
A nice clean community with lots of staff

This is probably as good as you are going to get for a good place for your loved one. It is a little higher in price and take a bit of adjusting to get used to but it is well worth it. My loved one is very happy there.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

5

Staff

4

Value for Cost

4


4.0
Melissa F - Loved one of resident/client
Assisted Living
November 12, 2021
Felt Welcomed

They made the family and resident feel welcome and wanted. It came down the a few things-brightness of rooms, the people (staff and residents) and willingness to work with us on dialysis transportation.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

5

Staff

4

Value for Cost

4


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Frequently Asked Questions about The Charlotte

The Charlotte offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

The Charlotte has received an average review rating of 4.5 based on 21 reviews. See all reviews.

Call (704) 815-9000 to reach a resident at The Charlotte.

To reach a resident at The Charlotte call: (704) 815-9000



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.