The Pines Of Newmarket

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

During the time our loved one was there they were absolutely wonderful. The staff members were excellent and the nursing staff especially. They were really good about calling us with any updates regarding our loved ones health.

The community and staff don't always call us back when we have questions or concerns over my loved one. I also know they are short staffed due to the pandemic.

Larger studio, current open one is on a corner w/2 windows so it would be an extra $100/month, $5600. Level of care 1-$450, 2-$900, 3-$1300, 4-$1800, 5-$2250. Has 2 closets, pretty spacious. Residents can leave doors open or closed. Not a lock down, alarm goes off on exit doors not key card access. Has been open for 20 years, added onto so some differences in rooms. Smelt a little stale (like urine) in the first section. Assisted living and Memory Care are combined together. Have a private dining room for patients who need lots of assistance for privacy. (She said she never charges the $2,250 so the max would be $7,400 plus purchase incontanace products.)

The time came when my mother could no longer live by herself in her home of 56 years after my father passed and we needed to find a place that was small and intimate enough for her to be comfortable and yet met all her needs. The Pines of Newmarket fit that bill perfectly. She was nervous at the beginning being in such a new situation and they were so very helpful making her feel comfortable and right at home. She just loves it there now and tells everyone that is touring the home that it is the best place to live. They take excellent care of her and it's so nice to go and visit and see how happy she is. They also have a Facebook page and post pictures of the residents and I always see mom right up front enjoying the activities. I am definitely glad that we found the Pines of Newmarket

[name removed] greeted me very well and answered all my questions and queries. The Pines is beautiful and well kept and residents were all around enjoying different activities.

I toured The Pines for my mother, and While I thought the community was very nice, I felt my mother would enjoy being able to go outside and walk. There wasn't a place where she was able to do this by herself here, so we opted for another community.

This is a lovely community, and my father is doing very well with his move here. I'am pleased with all they have done for my family. All is well for us at this community.

We weren't there long because we felt that it was unfit and didn't like the atmosphere. it was along the lines of a nursing home. My uncle did not need that. I was able to meet with them and I was treated very friendly.

My mother is still taking some time to adjust to this community. Overall I'am comfortable with the care they are providing her with. The staff is good they are trying their best. Hopefully with some time she gets involved in the community, and all they have offer. It is a nice place.

Me and my loved one was able to go on a tour and we enjoyed everything. The residents were out being active and we got to see the staff interacting with them. The staff was really friendly and helpful. We just did not like the location. It would have been to hard for our family to find.