Spring Village at Dover

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Please do not place your loved ones here. They put on a good show to get you into the door but after that there is a significant issue of the Woodbine company just trying to fill the beds (as fast as they can) without adequate staffing. Additionally, your loved ones are not advocated for as they should be by anybody!! They do not have any type of system in place to prevent frequent falls. Please- continue the search for a better long term care option. You’re paying for it, after all.

I have concerns and I will share those concerns. Some of the concerns I'm shocked about are: the specialty doctors are supposed to come once a month, and they don't visit my dad. There isn't enough staff in general, and apparently they use the nursing students from the local university; once a resident gets used to a caregiver then they switch and you don't know. My loved one's significant other does a lot of things the staff should be doing. The portions were small to begin with and they become even smaller. We are able to send food via amazon due to the pandemic. My loved one has lost quite a bit of weight. This could be COVID related or economy. The sales person was also the activity director and she did everything. She recently left. One of the resident contracted COVID from one of two employees. They ended up on lock down for December and January. This is a newer community.

We chose Spring Village because it seemed that it was going to exceed our expectations and it did. The room sizes here were standard. There is one staff member here who took us through the tour, she was extraordinarily helpful with presenting herself, her staff, and the facility. I would absolutely recommend them.

The community was one of the best things we could do for my mom. The prior place seemed more a warehouse, and because of this she ended up in the hospital. However, Spring Village was able to turn this around for our mom. She is able to do puzzles and read, along with other items. This experience has given her the ability to do the things she loves. The staff is very caring.

The staff is attentive, thoughtful, and caring. My mother is very well cared for. She is more alert and engaged since coming to Spring Village. The staff communicates with our family regularly. We could not be happier with our decision to choose Spring Village at Dover.

Spring Village has been very helpful in moving Mom into their memory care facility. We are a very close knit family that never pictured Mom anywhere but home. The transition, though difficult for all of us, has been made smoother by the knowledge that Mom is at a place that keeps her engaged and happy. Spring Village has been wonderful about working with me to set up visits and the Director, [name removed], has always been available and insightful with her advice and assistance. This transition has been made ever more complicated by the Covid-19 pandemic, yet Spring Village has gone above and beyond to to ensure I am still able to see and speak to my Mother while also keeping her protected from the risk of infection.

I feel very comfortable that we made the best placement decision when I hear my spouse say: “everyone here is nice...I have a couple of friends... ...the food is very good... I’m never hungry... ...it’s nice to look around at the pretty decorations and it’s very clean... ...nobody makes me do anything I don’t want to do...” I find it worth the two and a half hour round trip drive to see him in such capable hands. Staff ([name removed]) was so kind, thoughtful and responsive during the transition. I feel so very supported.

We are so happy we chose Spring Village at Dover for my brother's care. He developed Dementia at a young age and wanted to continue to live on his own. We new he wouldn't be able to so we started our search for just the right place. Spring Village is that place. They are continuously engaging him. He eats great meals, medications on time in the right amount, and his hygiene has improved greatly. He does still call multiple times a day, asking the same questions, but this is to be expected. Now I know he is being cared for and is safe, so every call doesn't have the same sense of urgency as when he was on his own. Not being able to tour facilities currently like we were able to, makes the families decision even harder. Thankfully we had the ability to tour facilities and as I said before we couldn't be happier with our decision. Residents are not just Residents at Spring Village they are Family. I can only imagine what Spring Village has in store for their residents once Covid-19 is over and gone!!

Spring Village Dover is a wonderful place. Both of my parents are there. It gives me peace of mind that they are being cared for by a phenomenal staff. They give updates and send photos, which is great because I do not live close by. It is also a beautifully decorated facility. It has a very homey feel. I highly recommend this place!!

Beautiful facility! Friendly staff. We have a deposit down to move in as soon as the COVID-19 pandemic is over. Mom is looking forward to it.