Spring Village at Dover

We are so happy here and this is the 3rd home dad has been in. It's the best by far. We are so pleased and Dad is so happy!

Recently transitioned my mother from one facility to Spring Village. They were very accomdating.

10/10 do not recommend for employment and for care! Do your research. They put on a good front that’s for sure! But it’s all for show. The place is so poorly managed it’s soooo sad! I’ve never experienced anything like it. There is absolutely no support or sense of team working there. There’s a reason they struggle with employee retention! Think about it. They cannot keep people for more than a few months bc they treat them so poorly! The place is seriously understaffed on a regular basis and management rarely comes in to help! This DIRECTLY affects the level of care staff is able to provide to their residents. The LNAs are so burnt out in all aspects.

I've been pleased with the nursing care that my step mother has received for her respite stay. The nurses have been attentive and proactive and have communicated well with me. The other staff have been friendly and helpful. That's helped relieve a lot of worry.

My brother and I moved mom to Spring Village in early October 2021. We have been very happy with the facility, the services and the people. The building is clean and bright, the staff is friendly and helpful. There are multiple services that are a great addition to her every day comfort and needs.

I can't say enough about this community. They take such great care of my aunt. Thank ya to everyone at Spring Village. The staff are very nice and caring.

I recently toured this facility with my mom. We were both highly impressed. The building is clean and bright and the staff are very welcoming and kind. I would recommend them to anyone. Thank you to everyone at Spring Village at Dover.

I can't say enough about this community. They take such great care of my aunt. Thank you to everyone at Spring Village. The staff are very nice and caring.

I feel very fortunate in finding Spring Village at Dover and am extremely impressed with the facility and staff. They are so supportive to all the residents and their families. My husband is happy, content, and safe. It's a huge comfort to know that he is being well cared for and I am truly grateful from the bottom of my heart to the staff and management of Spring Village at Dover.

I recently toured this community and I was highly impressed. Everyone was so kind and welcoming. I highly recommend this community!

First time here. Beautiful facility and love the singing!

Spring Village is the best community! Very inviting and feels like home!

I feel that my mother is well cared for and the staff is an exceptional group of people that always tries to meet the needs of their residents. As mom always says "they spoil me here". What more could a family ask for?

I have been very happy with my experie4nce at Spring Village at Dover. Their staff are very nice and caring. They are great at engaging everyone in their activities. I highly recommend.

For a very large lump sum of money Spring Village is definitely not worth it. Our loved one came from a hospital after falling - we were promised he would have physical therapy and adequate care however our loved one did not receive physical therapy or the correct care. We were told by the community that our insurance had no providers that were in the network and we were willing to pay out of pocket so he could receive the care and that still did not work. The rooms were nice but not kept up to our standards, there were ants in the bathroom, dirty dishes on countertops for weeks, dust on shelves, our loved ones clothes were lost in the laundry and never were returned or reimbursed I would not recommend this community for even a dead dog

My mother has lived at this community for about 10 months. They are attentive to her needs, provide opportunities to socialize, and my mother loves the people, the place and the activities.

We found the staff to be courteous and helpful. They went above and beyond to make the nurses feel at home and welcome.

This facility is beautifully and thoughtfully designed to care for seniors with memory problems. The staff is caring, friendly and so thoughtful.

Please do not place your loved ones here. They put on a good show to get you into the door but after that there is a significant issue of the Woodbine company just trying to fill the beds (as fast as they can) without adequate staffing. Additionally, your loved ones are not advocated for as they should be by anybody!! They do not have any type of system in place to prevent frequent falls. Please- continue the search for a better long term care option. You’re paying for it, after all.

I have concerns and I will share those concerns. Some of the concerns I'm shocked about are: the specialty doctors are supposed to come once a month, and they don't visit my dad. There isn't enough staff in general, and apparently they use the nursing students from the local university; once a resident gets used to a caregiver then they switch and you don't know. My loved one's significant other does a lot of things the staff should be doing. The portions were small to begin with and they become even smaller. We are able to send food via amazon due to the pandemic. My loved one has lost quite a bit of weight. This could be COVID related or economy. The sales person was also the activity director and she did everything. She recently left. One of the resident contracted COVID from one of two employees. They ended up on lock down for December and January. This is a newer community.