Benton House of Sugar Hill

Benton House is a friendly, safe and happy environment. I definitely feel comfortable with my mother-in-law being there. She is well taken care of. And I would recommend them to other families.

The community has had some turnover issues; however, I believe that is happening most places nowadays. The community is clean and is in a nice neighborhood. This was the most reasonably priced community in the area. They have bingo, church services, musicians and more as some of the activities offered to the residents. My loved one has some friends of the family in the community from staff to residents. I would recommend the community to others.

I would recommend the community to others for their loved ones. The staff is really good. The caregivers seem very caring and responsive to my loved one's needs. My loved one seems happy here. Some of the activities have been scaled back due to the pandemic. [name removed] is phenomal and she has the residents involved in activities, and makes my loved one feel special.

The staff members seem nice, friendly and they recognize us every time we come to visit. However we are not to impressed with how they secure the residents keys, when they leave the keys are put into a basket by the front door and anybody could grab them. We aren't sure if they have lost some kitchen staff but the meals take awhile to be delivered and the quality has declined. Our loved one is not to impressed with that or the evening activities, we do wish they offered more of a variety.

My mom lived there twice, as we were hopeful she could live in an asst living home. Both times she was hospitalized. During the hospitalization we were told her level of care was too much for them and she could not return. We found another home. However, both times they billed us for periods of time after she left. Even though the contract states otherwise. We were even referred to a collection agency for the amount that was owed after she moved out. Was a stressful time to begin with. Felt preyed upon.

We have been nothing but happy with Benton House. We chose this facility at the time because we were in a time crunch and they had availability when we needed it. Also, from meeting with the director she was very understanding with the tough circumstances and very friendly. They have been great with communication and keeping us up to date with what is going on. It has been a great experience and I would highly recommend them.

The staff was friendly and professional. They were able to get PT, OT & the onsite nurse started right away.

This may be our place we are bring Mom for an evaluation today and hope all goes well. A little more than we wanted to pay but we will make it work

Had no beds available. As stated by [name removed]. Good for their facility, too bad for us. Did not have the tour.

It looked nice, however, no one showed up for our appointment, which did not leave a good first impression.

Great atmosphere and friends personnel. Beautiful setting. Studio apartment was spacious and well appointed.

I've taken my loved one to Benton House on occasion for respite care, and overall, I feel it is a very good community. I will say that it seems the prices have gone up, and it was more expensive the last time he stayed. However, the place is nice and clean, the staff is helpful, and he ate well when he was there. He actually gained weight during his stay! They seem to have a lot of activities like games and exercises, and I like that the community is close to our home.

The staff were nice, patient and understanding during my loved ones respite stay. The food looked good and they do offer daily activities. They keep the community clean. There is more of a community feeling than at the other communities we looked at. I would recommend this community for a respite stay.

Do not think we could possibly find a better fit for our parent or our family. Very nice and ultra convenient. Super nice staff.

This is a good place if you do not need a lot of assistance - if you have medical issues or if you are in mid or advance stage Alzheimer's stay away. The staff is not qualified - and this place is understaffed. Staff is not trained at all. Overpriced too.

We toured this community for the care of a family member. The staff were nice and caring and were able to answer my questions on the care that would have been often. I would recommend this community for good care. this was not in the area that we were looking for at the time. It is a good value for the care and the meals and activities.

I like this nice community. I like the great staff that were caring. The food was outstanding. I really liked being activities with the activities with the other residents. I wold recommend this community to other families for the great care and the value that is offered here.

I did not feel the staff were qualified to care for someone with a medical condition. They did not seem to check on my loved one very often. They did not assist in helping to take care of his personal needs. He lost weight and they did not seem to keep him active while he was living here. One of the caregivers lied to me and said they just checked on him when I found him sick in his room. I could tell they had not been in for a while. We have moved him out of this community due to what I think was a lack of care.

My mother is no longer at this community, she has recently moved up state to be closer to this family. This is a nice community, and we were pleased with all they did for us. I knew she was safe, and being provided with good care. The staff was very nice. It was a pleasant experience, but she wanted to be closer to the family. It is a community I would recommend.

My friend is at this community. I liked how the staff was able to answer questions for the care of a friend. They do have activities for those who wanted to participate. They kept very good attention to her. they made sure that she was taking the right medication. I know that she was getting great care with this community. It is very clean and taken care of. Families would be happy with the cost and the care for a love one.