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The Phoenix at Milton

13943 GA-9, Milton, GA 30004
8.5
Review Score
35 reviews

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Anna S - Family/friend
5.0
Excellent

My mom has been at Phoenix at Milton for close to a year now. It was difficult trying to find a place since my mom lived with me and I was used to that level of care for her. I am so happy with Phoenix at Milton. The staff is incredible, kind, loving and caring. From the kitchen to the care team, they take the time to care about each resident. The activities are what's keeping my mom so young at 90. They make sure my mom is engaged and they offer so much. And the entertainment they provide is a credit to the activities director. She assures that the residents are happy and entertained ??... Read more

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About the facility The Phoenix at Milton

At The Phoenix at Milton, the trusty team of caregivers make the transition into senior care as smooth as possible. They have a passionate team that cares deeply for each resident and works around the clock to offer the best, high quality service possible. Designed to provide modern, comfortable living and enjoyment day in and day out, the campus features luxe design details, tree lined courtyards, and bright and spacious living and entertainment areas.

The Phoenix at Milton Amenities and Services

With on-site, caring staff available day and night, residents appreciate unparalleled services and amenities such as transportation and routine housekeeping and laundry. They also offer in-house therapy and health care and have a nurse, doctor, dentist, podiatrist, and multiple therapists available when you need them.

Anytime you’re hungry, utilize the community’s room service option or stop by their restaurant-style dining area to order tasty, nutritious meals prepared fresh by their talented professional chef. Moving from the dining area to the spacious lounge areas, residents are welcome to visit and relax during their free time. For a breath of fresh air, residents can unwind in pristine courtyards, the vibrant putting green, and secured indoor/outdoor walking paths.

Residents are offered a wide variety of...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Phoenix at Milton is a community within Phoenix Senior Living properties. See all Phoenix Senior Living communities.

Pricing for The Phoenix at Milton

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
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$XXXX
/mo

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1 Bedroom
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$XXXX
/mo

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2 Bedrooms
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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at The Phoenix at Milton

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Compare

The Phoenix at Milton13943 GA-9, Milton, GA 30004
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
  • Room Discount

    Lowers your rent by a dollar amount or percentage.

Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
2
Assisted Living, Memory Care

Amenities at The Phoenix at Milton

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Vegan
Guest Meals

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Air Conditioned

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Barber Shop

Recreational areas

Arts and Crafts Center
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Protestant Services

Reviews
for The Phoenix at Milton

Write a Review
8.5
Review Score
35 reviews

Review Score

35 reviews
8.5

Out of 10


5 star

58%

4 star

20%

3 star

9%

2 star

3%

1 star

12%

A Place for Mom has scored The Phoenix at Milton with 8.5 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, The Phoenix at Milton has 35 reviews with an average "overall experience" of 4.1 out of 5.

How we score communities
Cleanliness

4.2

Friendliness

4.3

Meals & Dining

3.1

Care Services

4.0

Activities

4.2

Staff

3.8

Value for Cost

4.1

Overall Experience
20
7
3
1
4
Date Submitted
2
3
11
Reviewer
7
24
4
0
Care Received
14
21
1-20 of 35 reviews
Sort by

3.0
Anonymous - Family/Friend
Assisted Living
February 22, 2024
Verified Review
Do your homework

He never got a hot meal. You have to hover over the techs to make sure they are doing everything they are supposed to do. "As needed" medications only get dispensed if a patient asks. He wasn't always able to verbally ask, so he didn't get medications.

Cleanliness

4

Friendliness

4

Meals & Dining

1

Care Services

2

Activities

No data collected

Staff

3

Value for Cost

No data collected


5.0
Anna S - Family/Friend
Assisted Living
January 9, 2024
Excellent

My mom has been at Phoenix at Milton for close to a year now. It was difficult trying to find a place since my mom lived with me and I was used to that level of care for her. I am so happy with Phoenix at Milton. The staff is incredible, kind, loving and caring. From the kitchen to the care team, they take the time to care about each resident. The activities are what's keeping my mom so young at 90. They make sure my mom is engaged and they offer so much. And the entertainment they provide is a credit to the activities director. She assures that the residents are happy and entertained ??

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Phoenix at Milton

January 20, 2024

Anna S, your wonderful feedback and rating mean a lot to us. Our team strive to deliver excellent and are glad you found this to be the case with your mom. If we can be of further service, please don't hesitate to reach out.


1.0
Kim - Family/Friend
Memory Care
June 19, 2023
Beautiful facility, problematic care

When choosing a memory care location for my father I depended on reviews and was persuaded by them and the friendliness of the sales and front office staff. However, our experience once we moved in was a nightmare. We moved our father after two weeks and have photos of the drastic decline he had in two weeks there with falls he had not had before, medication errors, poor communication, unnecessary ER trips, lack of programming, etc. It it a beautiful place with large rooms, and some nice staff; however, with the large number of outside staff there is a lack of communication between shifts that damages care. We moved him to Vitality at Milton which offered much more personalized care, effective med control, and much better communication. I just wish I could have avoided the awful two weeks my father had and hope to spare another family.

Cleanliness

3

Friendliness

3

Meals & Dining

1

Care Services

1

Activities

1

Staff

2

Value for Cost

2

Response from The Phoenix at Milton

June 22, 2023

We are disappointed to hear that you did not have a more positive experience with us at The Phoenix at Milton. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (470) 822-3100. We look forward to hearing from you.


4.0
James - Family/Friend
Memory Care
January 13, 2023
Verified Review
Staff is friendly and helpful

What stood out to me about this facility is that they could provide a slightly higher level of care than other facilities, even another Phoenix location wasn't able to provide the care this location can. The staff is helpful, call to provide updates, friendly when I am on premises. They do have activities, I just haven't been there at those times. The facility and grounds are clean. You normally wear in a 24/7 operation, but things seem to be fixed quickly.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

3

Staff

5

Value for Cost

4

Response from The Phoenix at Milton

March 9, 2023

James, Thank you for your recent review of The Phoenix at Milton. We value each opinion and are constantly striving to make our community better!


5.0
Steven F - Family/Friend
Assisted Living
November 15, 2022
Verified Review
Great Community, Very Friendly Staff

The staff is extraordinary friendly and respectful. The staff also treats the residents like family. The community offer different activities like games, trivia, happy hour, exercise groups, and they do parties and have guest come in, and field trips for the residents and so much more to keep them busy.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

4

Response from The Phoenix at Milton

November 18, 2022

Thank you for taking time to let us know how we did. We strive to do the very best for all of our residents because they are like family, and we pride ourselves on what we are able to offer. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!


1.0
Anonymous - Family/Friend
Assisted Living
October 17, 2022
Would not recommend

I have moved my father into his third assisted living and this facility was the absolute worst facility I have had the unpleasant opportunity to deal with. The food is disgusting and difficult to identify. We had to pay a large facility fee; however, there was no heat in my fathers apartment for around 10 days. I had to personally provide a adequate heater. The door lock did not work for 5 months. The management staff is allowed to be deceitful and will not keep you informed about your family member. When I addressed issues with management I was treated with hostility and unprofessionalism. I finally had the opportunity to meet with two directors and a corporate employee who was rude and crass. I was told i was not allowed to discuss “the past” which was 5-7 weeks later due to a death. I would truly not waste my time with this facility. Expensive and unprofessional.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

No data collected

Staff

2

Value for Cost

1

Response from The Phoenix at Milton

November 1, 2022

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.


5.0
C.B. - Family/Friend
Assisted Living
August 5, 2022
Verified Review

We love this place! Staff is very personable. This was the biggest square foot, 1 bedroom around her area. It just feels like family when you visit there. Also knowing they have a memory care unit if needed down the road was also a plus in our decision. [name removed] in the front office has been wonderful in mom's transition.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Phoenix at Milton

August 11, 2022

Thank you so much for your feedback! This is what we strive to do everyday! From the entire Phoenix at Milton team, we hope you have a wonderful week.


4.0
anonymous - Family/Friend
Assisted Living
July 8, 2022
Verified Review
The Phoenix at Milton

At the time our family had an in person tour it was a great experience but they did not have any rooms available. However they had a room available a couple months ago that our loved one was able to move into, and so far the experience is going good.

Response from The Phoenix at Milton

July 14, 2022

Thank you again for taking the time to let us know how we did. Our team looks forward to providing a great experience for your loved on. We hope you have a great day!


4.0
Jules - Resident/client
Assisted Living
June 6, 2022
Verified Review
Happy with my choice

I originally chose The Phoenix at Milton because it was recommended to me by my doctor. Most of the staff here have longevity and have been here about a year and in this environment I think that is important and also hard to find now a days. It is a very friendly place and I would recommend them to others looking.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

5

Value for Cost

4

Response from The Phoenix at Milton

August 27, 2022

Jules, thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at Milton! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!


5.0
Patrice W - Family/Friend
Assisted Living
April 14, 2022
Verified Review
My dad was a hard sell initially but he fell in love with the community.

My father was a resident here and I would highly recommend this community. My loved one was completely against assisted living and he went from not wanting to be here to this being his goal and wanting to get to back to his friends as soon as possible. He made friends and liked being here. The staff were amazing and like family to me and my loved one.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Phoenix at Milton

August 27, 2022

Hi Patrice W, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!


5.0
Tom S - Family/Friend
Assisted Living
March 17, 2022
Verified Review
Don't be thrown off by the multiple stories

This is a really nice community. Everyone was super nice and they try to get you involved in things and keep you up to date. It is not always the same activities they do a lot of different things. My loved ones conditions changed and she had to be relocated but I really wish she could have stayed for longer. The building is multiple stories but don't let you push you away this is still a great place.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

4

Response from The Phoenix at Milton

August 27, 2022

Hi Tom, thank you so much for your positive comments about The Phoenix at Milton!


2.0
anonymous - Family/Friend
Assisted Living
November 11, 2021
Verified Review
Would Not Recommend

I would say don't go here. Very poor quality. Not enough people, not enough care, nothing right. One night, there was absolutely nobody there and no care to be found. It was horrible. One thing that was good was the director was a good person. And PT/OT was excellent.

Cleanliness

2

Friendliness

4

Meals & Dining

1

Care Services

2

Activities

3

Staff

2

Value for Cost

2


4.0
anonymous - Toured community
Assisted Living
November 5, 2021
Verified Review
Tour of The Phoenix

The Phoenix at Milton was equally as nice as the other Phoenix location that we chose and had the same things to offer. The only difference was this facility was a little further away.

Response from The Phoenix at Milton

November 8, 2021

Thank you so much! We completely understand that location can make a significant impact on your decision. We are here for you if we can help in any way.


5.0
David R - Family/Friend
Assisted Living
June 21, 2021
Verified Review
They Truly Care About Your Loved One

The community is friendly and easy to adapt to. The quality of the food, taste, and variety is some feedback from my loved one. The activities are good, and they have a lot available for the residents to become involved in. The evenings and weekends aren't as good as the weekdays. The feedback isn't as good as the day shifts.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

5

Staff

4

Value for Cost

5

Response from The Phoenix at Milton

June 23, 2021

Thank you for the kind words, David!


5.0
anonymous - Toured community
Memory Care
March 28, 2021

Great tour and very kind staff. The facility is too far out. We need to be closer to our drs. and family.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
Anonymous - Family/Friend
Assisted Living
January 23, 2021
Verified Review
My experence at the phoenix

Communication is horrible but they just hire a new director so I'm optimistic. Understand what care your loved one needs and see if the community can handle the care. If the community can meet your needs I would recommend it.

Cleanliness

No data collected

Friendliness

4

Meals & Dining

3

Care Services

3

Activities

No data collected

Staff

4

Value for Cost

3


1.0
Tracey H - Family/Friend
Assisted Living
January 17, 2021
Poor care.

I had a camera in my dad’s room & I had to regularly discuss with them the lack of care. It would get better for a week & then they’d ignore him again. My dad needed a lift & they were the only place within a 50mi radius, that would take him. Otherwise I would’ve removed him. Less than 3 mo into covid lock out he lost 30+ lbs because he wasn’t eating yet they didn’t tell us. We repeatedly asked how he was eating & they told us he was fine. I could tell on camera he’d lost weight but couldn’t tell how bad until we finally got in. They finally let us in 25 hrs before my father died. My father was there for TWO YEARS & when he was dying & gasping for breath the director couldn’t even be bothered to come check on my elderly mother that was bedside to her husband of 55 years. They only give even 1/2 a crap when your $$$ is rolling in, as soon as they realize the gravy train is ending they treat you like garbage. If you have any other options then avoid this place!!

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


5.0
John Hudson - Resident/client
Memory Care
December 11, 2020
They care for you like you're family

I moved in to the Phoenix at Milton earlier this year. My expectations have far been exceeded! The facility feels and looks very luxurious so that drew me in at first, but it's really the people who make this feel like home to me. I am very happy here and feel very safe and loved. I have had some hardships this year and the facility has been overly accommodating and concerned for my well-being and mental health and happiness. You can tell they really care about their residents. It feels like home and feels like family here.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Joanne M. Pesa - Family/Friend
Memory Care
October 20, 2020
Verified Review
Review of The Phoenix At Milton

My husband was diagnosed with Alzheimer's in 2013. In 2018 it became necessary to place him in a more restrictive environment. After two unsuccessful placements. We were referred to the Phoenix at Milton, Georgia. It was a wonderful Senior Living facility. From their director to every staff member the focus is well by the well-being of the clients. They are patient, caring, innovative and transparent. I am confident my husband is in good hands and in a safe environment. During this difficult time Phoenix of Milton has done an outstanding job and of building my trust. The staff should be commended for their positive, happy, welcoming community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Phoenix at Milton

November 12, 2020

Thank you so very much for sharing your experience. We appreciate you.


5.0
Lynne Petek - Family/Friend
Memory Care
September 30, 2020
Verified Review
Review of The Phoenix At Milton

The staff is wonderful. The common areas are clean, bright, well decorated, and cheerful. The services and amenities and activities are stimulating and engaging. My father is well cared for and happy living here! Excellent community!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Phoenix at Milton

November 12, 2020

Thank you so much!


Viewing 1-20 out of 35 reviews

Neighborhood around The Phoenix at Milton

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Frequently Asked Questions about The Phoenix at Milton

The Phoenix at Milton offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored The Phoenix at Milton 8.5 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (470) 238-6400 to reach a resident at The Phoenix at Milton.

To reach a resident at The Phoenix at Milton call: (470) 238-6400



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.