The Phoenix at Milton

We chose the phoenix because the psychiatrist at the mental hospital we got him evaluated at wanted him in a more secure facility. The phoenix has doors you have to have a key fab to get in and out. It is also closer to where I live. The room sizes here are just fine. The food is just as good or better than any food he has had at any other facility. He has had no complaints at all. My favorite part about this facility has been knowing that my dad is being well taken care of. He has a lot of good friends here as well. I would highly recommend them.

I have had issues with the communication and him being out of medication or having his medication misplaced. I am frustrated as there are no nurses there now so I am not having luck talking with anyone about the medication issues. There also seems to be a lot of turnover. I think he is getting good care and the facility is beautiful, he is making friends and enjoying the activities, but we are having more issues than we thought we would.

Our mom moved into The Phoenix in January after suffering a debilitating fall. Initially our experience here was on a par with the upscale decor. However, caregivers have been extremely lax in duties once Mom exhibited need for more assistance ie: help with standing, assistance in and out of wheelchair, bathroom. In April, she fell and broke her left hip resulting in a hip replacement. Her recovery was better than anticipated because she's a fighter. However, assistance once she returned to the Phoenix returned to a very cavalier perspective. In July, she fell and broke the same hip again. @nd hip replacement, same hip in 4 months. Does this not scream abuse? At the very least, a supreme lack of care. Since her return from the latest rehab, she's obviously in an even more fragile state. The staff assured us BEFORE her return that there would always be 2 caregivers to help her get up and down. Since her return we've had MULTiPLE conversations to this point all falling on deaf ears and empty promises. In the last week my sisters and I have witnessed 4 occasions when 1 caregiver arrived and had we NOT BEEN IN THE ROOM, another fall was imminently possible if not probable. IF you're considering putting your loved one in this facility only do so at your own risk and make sure they are able to navigate on their own terms. Otherwise, you're in for heartache.