The Auberge at Naperville

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

[name removed], gets a lot of credit for my decision to leave [community name removed[ here on a permanent basis at the end of her two respite weeks. Her way of describing the community and answering my questions was so warm and understanding as well as informational. If "marketing by building relationships' is a good, [name removed] is excellent. I cannot describe how much i appreciate her

Everyone I have spoken with as far as staff goes has been great. If a loved one needs memory care, this is the place to go.

We just moved my father due to lack of care. When we could see my father his clothes, shoes and face were always dirty. I have pictures and I sent 1 to the director and he never responded. My father would have blood under his fingernails. Before covid I witnessed several things such as a resident had his pants on backwards so they kept falling to the ground. This went on for quite a while. The staff laughed at him. I went upfront and reported it. On another occasion I witnessed a resident that kept asking for help. They ignored her and then finally just went and put her in her room. Frontier assured us that they were going to operate with more activities. The only thing I witnessed on the supportive side was poor [name removed] (very caring employee) talking to and reading the paper with residents. Very few of the staff is still there. I lost all trust due to lack of communication! My delay in moving was covid but I just couldn't leave my Dad there any longer!

The staff was wonderful and friendly. My dad was happy and well cared for. The food was good .Family members are allowed to eat with their resident once a day. The layout was wonderful and the room sizes were good. The care staff was great with my dad, they helped him adjust to the community.

It is a really nice memory care facility. The building is all one floor designed in a square with an interior courtyard that has a gazebo. The outer perimeter of the building is beautifully landscaped and gated with a decorative high gate so the residents can safely and freely walk the exterior walking paths or sit outside on the benches. Inside there is a fish tank, a birdcage, and so many activities for the residents. I am one of six siblings, and we visited several communities and we all agreed on this one together. It just has a wonderful feeling. Also, as far as the COVID-19 lock down goes, they have been proactive and ahead of the curve. The community started taking all precautions early on and practice social distancing, both residents and staff wear masks, and no visitors. The community have been excellent with this and communicating with the families.

We liked this community when we toured it. The community was clean very well maintained. The building is one story so no stairs or elevators to have to deal with The staff was kind and friendly.

This community seemed to have some nice staff when we visited. The community was clean and the grounds are well maintained. This community seemed to offer some nice activities and amenities. I did not like that my loved one would of had to share a room.

This place is undeniable the best place I have encountered. From customer service to patient care to updates to the physical space, the Silverado of Naperville shines. My father had been in 2 different facilities and 2 hospitals in 2 months. The circumstances were grim and the administrative help from the current nursing home was troublesome. Silverado stepped up to the plate. They called the day after I spoke with A Place For Mom and was there at every step, not only answering questions about their facility, but helping me navigate as I looked for other facilities and dealt with the issues of my father's current nursing home. I chose them not only for there customer service, but because of their respectful care for their patients and me. The patients are active and participating in daily activities and live a normal day to day routine. The facility is abuzz with things to do and visitors. Other facilities tended to let their patients sit and nap. Silverado encourages them to be engaged in life even though their memories are impaired. The joy and happiness you see from both the patients and the staff is contagious. I am so blessed to have my father here. They take care of him and me.

Silverado is not going to be a good fit for us unfortunately.. They only have shared rooms and residents are not allowed: TV's in their rooms No Cash/Credit Cards No Cell Phone No Kitchenettes

The staff that gave my loved one and I a great tour of there community. They where very helpful and knowledgeable about all of the details and packages they had to offer. The rooms where just not a private studio and felt more of a dorm then an apartment. Overall everything was fine it was just not the right fit for my mother.

My grandmother had went to this community for a short stay and to help her find a good medication that worked for her that would help stabilize things. The staff where really great and where very friendly to my mother while she was in there care. I do have some concerns about the safety of some of the residents though. There was often different residents who lived there that where wondering in other peoples room including my grandmothers and becoming aggressive. I had to ask to have a lock be put on my grandmothers door to make sure she was safe. The food was also not very impressive and was often frozen still and very bland when served.

It worked out reasonably well for my mom. We liked them a lot and they have been good at communicating with us when we asked them. They are consistent with wht they do. The community has an outdoor and indoor area for residents. Baking is offered and they can make pies. My mother-in-law shares a room and being more functioning does not match well. Structured activities are provided. I like that the ratio is good here about 60% women to 40% men.

This is a excellent community. My mom is happy with the great care that she is receiving. The community is clean and the food is great. She is involved in activities that she enjoys. I would recommend this for other excellent care for a loved one.

As a family member, you must keep on top of your loved one's care. The staff has the best intentions, but you cannot assume that promised care will be provided. Ask questions, be present, and advocate for your loved one.

I am stunned at the reviews. After 16 months-I wished I had known. If the primary interest in your loved ones care is having a pet I will pray for you. Silverado should change its marketing approach. They are an acute memory care provider. If anyone has a loved one that requires advanced acute care, meaning strong, high level, advanced dementia or Alzheimer then Silverado is good at what they do. For mid level, mild dementia, their Nexus program is the same as many others. Their business model is impressive, they can double the income on all rooms by cleverly marketing how sharing rooms are better for people with Dementia. Some, maybe, most, never. Maybe it is possible that come one day loved ones may need the advanced care, so to sacrifice now to get to that point is incredible. The care, programming, food and facility is marginal at best and ranking as fair is generous in some aspects. The entire senior staff is in lock step with the the Silverado pitch on how wonderful sharing a room is, how great the food is, how wonderful they "extraordinary" Nexus program is, how great it is to have dogs roaming around, how children make the people happier, how the care staff is the best trained and so loving. Talk is cheap, except here it is very expensive. All of that is offered at many , many, communities. This is institutional care at its worse. A business model unlike any others. Acute care, yes. Anything less, go elsewhere and offer your loved one a better life with dignity, care, comfort, and a better life. I wish I had known the truth and bought into the hype and misleading Champions. There is a reason only a couple people vouch for this place, many leave.

Beautiful facility. Very welcoming, friendly staff. Care of the residents was very evident. They were obvious in their devotion and love of the residents. Nice tour. Lots of activity for the residents. Very clean. Answered all our questions and more. Glad we went. Gave us lots to think about.

My aunt has a dog and this is the main reason why we chose this community. I like the way the community looks and it appears to be absolutely clean all around. I met with the director and they were very informative. I tried a cookie there and it was good. My aunt has moved in already so its too soon to tell how it will be but after researching and touring it seems like a good fit.

I love love love the fact that she was able to take her pet with them. They have 4 other pets there. They really get them involved in the activities by getting out of the room which is great.

Too big and pricey - but nice place - not good fit for Mom.

When our family decided it was time for mom to leave California and move closer to us, we were overwhelmed with the task of finding the perfect place for her. Although the decision was extremely difficult, after touring five facilities we decided Silverado was perfect as it checked off the majority of our wish list boxes! The facility itself is beautiful, clean and has plenty of space indoors and outdoors for the residents to roam. The staff is always friendly, caring and responsive. There is a nice mix of residents in various stages of dementia...mom easily made friends with other ladies who are on her same cognitive level. One of the biggest pluses for our family is that the staff readily welcomed mom's little dog into the Silverado family. Mom has now been living at Silverado for two months and is well adjusted and happy.