The Auberge at Naperville

Visited the Auberge in Naperville. Such a nice community. The courtyard is gorgeous and they have a putting green!! The community was clean and the staff greeted us as we walked around. I wish my mom was still around. She would have loved it.

When I toured The Auberge at Naperville originally they were very kind and family oriented, but they were bought by another company and their care went downhill. There was one nurse, [name removed], who was kind, compassionate and skilled. The treatment by the rest of the staff was not good. They yelled at and berated some of the residents. They refused to work with us as our loved one's condition deteriorated. They wouldn't provide his medical records in a timely manner. It was a fiasco and I'm glad he's not there any longer.

The Auberge was very good to my mom. No issues. She only stated there for less than a month and now she is with our family. Communication with the staff was good, they did a couple video walk throughs. I was there for a couple dinners and the other residents were attended well. We do think the cost is very high

One thing we really did like is how the integrate everybody, but towards the end of our loved one stay we had a negative experience with hospice and covid.

We chose The Auberge because of the courtyard, our loved one likes to wander and so is he able to go in and out as he pleases and does not feel trapped. The front desk lady [name removed] is a very kind and I think it is overall a nice place. I would recommend to others.

[name removed], gets a lot of credit for my decision to leave [community name removed[ here on a permanent basis at the end of her two respite weeks. Her way of describing the community and answering my questions was so warm and understanding as well as informational. If "marketing by building relationships' is a good, [name removed] is excellent. I cannot describe how much i appreciate her

Everyone I have spoken with as far as staff goes has been great. If a loved one needs memory care, this is the place to go.

We just moved my father due to lack of care. When we could see my father his clothes, shoes and face were always dirty. I have pictures and I sent 1 to the director and he never responded. My father would have blood under his fingernails. Before covid I witnessed several things such as a resident had his pants on backwards so they kept falling to the ground. This went on for quite a while. The staff laughed at him. I went upfront and reported it. On another occasion I witnessed a resident that kept asking for help. They ignored her and then finally just went and put her in her room. Frontier assured us that they were going to operate with more activities. The only thing I witnessed on the supportive side was poor [name removed] (very caring employee) talking to and reading the paper with residents. Very few of the staff is still there. I lost all trust due to lack of communication! My delay in moving was covid but I just couldn't leave my Dad there any longer!

The staff was wonderful and friendly. My dad was happy and well cared for. The food was good .Family members are allowed to eat with their resident once a day. The layout was wonderful and the room sizes were good. The care staff was great with my dad, they helped him adjust to the community.

It is a really nice memory care facility. The building is all one floor designed in a square with an interior courtyard that has a gazebo. The outer perimeter of the building is beautifully landscaped and gated with a decorative high gate so the residents can safely and freely walk the exterior walking paths or sit outside on the benches. Inside there is a fish tank, a birdcage, and so many activities for the residents. I am one of six siblings, and we visited several communities and we all agreed on this one together. It just has a wonderful feeling. Also, as far as the COVID-19 lock down goes, they have been proactive and ahead of the curve. The community started taking all precautions early on and practice social distancing, both residents and staff wear masks, and no visitors. The community have been excellent with this and communicating with the families.

We liked this community when we toured it. The community was clean very well maintained. The building is one story so no stairs or elevators to have to deal with The staff was kind and friendly.

This community seemed to have some nice staff when we visited. The community was clean and the grounds are well maintained. This community seemed to offer some nice activities and amenities. I did not like that my loved one would of had to share a room.

This place is undeniable the best place I have encountered. From customer service to patient care to updates to the physical space, the Silverado of Naperville shines. My father had been in 2 different facilities and 2 hospitals in 2 months. The circumstances were grim and the administrative help from the current nursing home was troublesome. Silverado stepped up to the plate. They called the day after I spoke with A Place For Mom and was there at every step, not only answering questions about their facility, but helping me navigate as I looked for other facilities and dealt with the issues of my father's current nursing home. I chose them not only for there customer service, but because of their respectful care for their patients and me. The patients are active and participating in daily activities and live a normal day to day routine. The facility is abuzz with things to do and visitors. Other facilities tended to let their patients sit and nap. Silverado encourages them to be engaged in life even though their memories are impaired. The joy and happiness you see from both the patients and the staff is contagious. I am so blessed to have my father here. They take care of him and me.

Silverado is not going to be a good fit for us unfortunately.. They only have shared rooms and residents are not allowed: TV's in their rooms No Cash/Credit Cards No Cell Phone No Kitchenettes

The staff that gave my loved one and I a great tour of there community. They where very helpful and knowledgeable about all of the details and packages they had to offer. The rooms where just not a private studio and felt more of a dorm then an apartment. Overall everything was fine it was just not the right fit for my mother.

My grandmother had went to this community for a short stay and to help her find a good medication that worked for her that would help stabilize things. The staff where really great and where very friendly to my mother while she was in there care. I do have some concerns about the safety of some of the residents though. There was often different residents who lived there that where wondering in other peoples room including my grandmothers and becoming aggressive. I had to ask to have a lock be put on my grandmothers door to make sure she was safe. The food was also not very impressive and was often frozen still and very bland when served.

It worked out reasonably well for my mom. We liked them a lot and they have been good at communicating with us when we asked them. They are consistent with wht they do. The community has an outdoor and indoor area for residents. Baking is offered and they can make pies. My mother-in-law shares a room and being more functioning does not match well. Structured activities are provided. I like that the ratio is good here about 60% women to 40% men.

This is a excellent community. My mom is happy with the great care that she is receiving. The community is clean and the food is great. She is involved in activities that she enjoys. I would recommend this for other excellent care for a loved one.