HarborChase of Naperville

HarborChase of Naperville has some improvements that need to be made.

Over promise during the initial move-in, very unhappy, over priced, understaffed, directors come & go, services charged for, not preformed. So many other communities around the area that provide what they promise. I would never recommend this community to any of my friends or family. Very poorly managed.

The facility is new and it was the right size, not too big and not too small. Rooms are very nice and food offerings are exceptional.

My loved one is blind from a medical condition so that affects how they can participate in activities. I very much appreciate Activity Staff and their important contribution to making this life better. Difficulty in keeping enough staff is reason for downgrade in Care Services. Caregivers they have are caring and respectful. The atmosphere here is warm and caring.

I would tell my friend that staff is kind and respectful to your love ones. How they keep the residents engaged through the day. They don't let them sit in a wheelchair in a corner.

I was very satisfied with HarborChase of Naperville. Like everyplace else, they could use more help, but they did wonderful things with the staff they had. The community is friendly, inclusive, and they did all they did could to get people involved in activities. They had many activities to choose from, so it was a good place.

It is a good place and the staff was very nice. They did seem to be very short of staffing. So that led to some issues with assistance on certain issues. Overall it seemed to be a very nice place and very caring.

I would tell others to shop around; make sure that your loved ones physical and medical needs are going to be met. We just didn't have the best experience. I work in a nursing home, but this was my first personal experience dealing with assisted living. In a nursing home, when someone comes in and is new we assume that they can't do anything for themselves. With this assisted living, it seemed like they assumed that newcomers knew how to do everything for themselves. I don't think that assumption fit a lot of people in there. Like my loved one, he needed more initial support when he first got there.

The facility went through a labor staffing issue but they have a great facility in a great location. It is very well maintained. Anytime I reached out they were always friendly and very nice and responded back.

They are overly friendly at this community. They worked with us on everything. They are short staffed right now so the meals do come out late sometimes. Aside from this this is a great community and the care is good its just them being short staffed right now.

The house keeping needs improvement they aren't doing their best. The memory care side needs a lot more activities and just a lot more help in general so our loved can get the adequate care and attention they deserve.

Pleased with all aspects of care of my sister.

The director of memory care is outstanding and his nursing staff is very attentive to our loved ones needs and wants. He is always on top of her health issues and the medical staff is constantly evaluating our loved one and making adjustments. They have professionals in the medical area of Psychology and Psychiatry so our loved ones care is always their top priority. The medical staff makes any type of adjustments when it comes to our loved ones daily activities or medicine. So far our loved one has had no complaints regarding the food and from what we can see it looks very good. We would recommend this community to others.

We chose HarborChase because we were looking when covid was in full swing. There were only a limited amount of places that let us tour in person. Of the handful of places we were able to tour, the interior of the facility was prettier than the others we looked at and they also gave us the best price. The sales person was quite awesome and was great with following up with us. Since being there, we have had mixed results. The food here is not good, based off of what she has said sometimes they bring you things that are not cooked properly. I have talked to some other residents while visiting and they say the same things. I would tell others to be weary when your tour, if one of the residents approaches you and talks to you about how wonderful it is, we found out later that it was staged.

When our loved one first moved there it was great, and then it went downhill. The people were really friendly at first, and by the time we left, I was not at all pleased with them. The director of sales was fantastic throughout. She was phenomenal. She bent over backwards to help get my loved one there and get the cost into the range our budget would allow. She had good communication overall. It was a good place for what we needed for my loved one. I was lucky that I had gotten to visit about 1.5 years ago, before Covid. So I had walked through then and was very pleased with it. I know they're going through a lot because of Covid, but it's hard to know what is due to Covid and what's just normal for them. There was a huge lack of communication, and especially because we weren't able to go inside due to Covid, we felt that communication was even more essential. It was very scary now knowing what was going on with my loved one. The executive director was absolutely awful, extremely rude, very unprofessional, not friendly, and not helpful. When I reached out to her with concerns about my loved one and tried to pinpoint some things and get some information, she would brush me off and not call me back. I would email so there was a record of the communication, and she would say she never got the emails. People I copied on the emails said they did get them. I definitely didn't feel comfortable having my loved one there, especially toward the end of her residency there.