The Auberge at Lake Zurich

The staff was very friendly, the houses were very clean and did not smell like a nursing home, they staff had scheduled activities for the residents almost every hour of the day. They also cared about the residents and would tailor special amenities for a resident if they needed something extra.They also have an open areas for the residence to walk around outside safely. They make the residents feel like they have freedom and it's their own home. I love auberge and am very grateful for them.

What we really like about The Auberge at Lake Zurich is the staff's responsiveness - whenever we have questions or concerns they are quick to handle it. However an area of improvement could be with the activities - said told us all about these activities and where they are posted but from what we have seen there is not much at all, but we do think they are working on improving that.

The availability of staff and the attention they provide for suggestions or concerns that arise stand out to us at this facility. The medical physician is very knowledgeable and has elder care experience working with memory patients. Also the general staff provides individual attention and personalized care to the patients. The facility conducts monthly sessions for the families to be updated and learn about memory care and its various stages of the aging process. They are informative and allow family members to talk in a group setting about experiences and observations. I would recommend them to others, however everyone must understand that there is an initial adjustment period where the staff and families need to become familiar with each other. No one can be brought in and expect everything to be perfect on the first day.

The place is set up in pods, so there may be different experiences in different pods. They promised a lot, and did not quit deliver. The labor shortage has been a big issue, since they are understaffed yet still opened a new pod and continue to take new residents. I realize that part is due to the times we are living in right now. I guess a recommendation would depend on how much care your loved one requires. This is my mother-in-law's third facility. Part of the problem is because of my "helicopter " sister-in-law trying to micromanage the staff. But there have been some serious issues with medications.

We like that it is a smaller more quant set up, it is 4 buildings and not one large mass building. It seemed a lot more individualized and the staff to residents ratio seemed better. It also does not feel like a hospital, it has a homier feel to it.

What a beautiful facility! There are so many positive aspects with regard to pets, residents ability to come & go freely from the facility to walk outdoors, a kitchen in each cottage. However, a shared room doesn’t allow any privacy whatsoever to either resident. If a private room were affordable it would definitely be among my choices.

It is a great community to put your loved one in. They have great team work, and everyone has a caring personality. The staff are responsive to answering questions on my loved one. If they don't know the answer, they will be happy to find the answer for you.

The staff member are very caring and we like the cottage approach. Their medical staff does a great job regulating our loved ones medications. If the situation for a family was right i would recommend this community to others.

The cleanliness of the community is absolutely top notch. The friendliness of the staff members has never been better and we have not had a problem with the care services. From our understanding the food is pretty good, and they do offer activities however our loved one just does not participate in them.

This is a very nice facility, I was able to tour this community, the staff was nice and it was very clean. it seems that the staff is tenured and the turnover rate lower than the average facility. I would recommend this facility.

My wife has been a resident at Silverado for over three years. She has received superior care from caregivers and readily accessible nurses 24/7. I have enjoyed a family atmosphere which enriches our time together. The care teams Invest themselves in each person's comfort and show remarkable patience through difficult situations. Even the custodians, housekeepers, and drivers are friendly and always ready to help. The campus layout allows residents freedom inside and out within safeguards--and my wife is a walker! I recommend Silverado above all similar residences I have visited over the years.

This is a very nice community. The staff was friendly and caring. We liked the menu and the cleanliness of this community. The layout would have been hard for her to get around. We liked that the atmosphere had a lot to offer. Families might want to consider this community for a tour for care.

When we looked into Silverado Lake Zurich, we needed a place very quickly and they expedited the paperwork so it all worked out. The staff there are taking good care of my loved one, and the people I work with are very caring and knowledgeable. We are happy that it is such a good place.

So far everything is working out well for aunt with her move to this community. We are pleased with all they have done for us. We know she is safe, and receiving great care. The staff have been attentive, and helpful. They do a good job with the cleanliness around the community. There are nice activities, and good meals offered for their residents. This is a community I would recommend, it is working out well for us.

My mom was there. The staff is very caring and responsive. I never worried about my mom. Had it not been for Silverado i would not have selected another facility. The high staff to resident ratio is very high. I was not worried at all. They took really good care of my mom and I would not have let her stay anywhere else. I was very involved in my mom's care and the staff worked with me all the time.

They take very good care of my father and ensure he is comfortable. I like the constant communication they have with me. They are going a good job.

I was not impressed with the way this community divided the residents by the level of care they needed. The decor seemed dark and it felt more dated. The community seemed clean and the people I met were nice.