Springhouse of Pikesville

The community was understaffed during my loved one's stay here, and sometimes the staff would be stretched thin. I would recommend you visit different communities, as this one is possibility. However, I would also recommend if you choose this community, you visit your loved one often to make sure the care is up to your expectations. The bedroom was spacious.

The activities are good, but the transportation vehicle that takes the residents out to different places has stopped working. Also the activities are not really varied, they have different classes and opportunities in the day to do things, but the activities are not stimulating there is not much physical movement. Also when it comes to the medical side of things, there is a lack of communication and follow through.

Nice facility, questions answered clearly.

90 assisted residents. memory care different building next door. good healthcare w/nursing, doctor, continual evaluations. nice dining & happy hour locations. outside patio w/BBQ maybe move in negotiable.

Spinghouse of Pikesville was clean, capable, and overall I think I liked it. The communication with the staff was okay. The rooms were good. They had current events for activities and they were okay.

My only concern with this facility was medicine distribution. There were some issues with my loved ones' meds. I would recommend this community to others. the rooms were nice and they offered different sizes

We looked at 9 different places and we chose Springhouse of Pikesville because I felt that my mom would be properly cared for here and that the staff members actually cared for their residents, they were on the ball about everything. The location was also good for everyone involved. My mom is very happy with food that is served here. She is also very happy with her physical therapist and we have overall had a great experience.

When we went into the community, they promised a lot of things. As long as your loved one can do things on their own, and know what is going on...the community is great. If your loved one can't assist themselves, then the community won't help. The community left my loved one alone in her room. They didn't help my loved one feed herself, do her laundry, clean her apartment. My loved one's room was like a cyclone had hit the room, when I was finally able to get in. There were clothes everywhere, no sheets on the bed, food everywhere, she smelled, her eyes and nose were crusty. I couldn't believe it. My loved one hadn't been out of her bed for almost a week. There were things missing. I couldn't even speak to the community the day I was able to see my loved one's room. My loved one ended up passing the night I decided to take my loved one home. I blame the doctor and the community for this development. Come to find out the doctor wasn't even seeing my loving one. The doctor gave my loved one six months to live, about a month before my loved one passed. I feel the caretakers were spiteful. The staff were getting frustrated with my loved one. They would take approximately 25-30 minutes to go see my loved one. They didn't know what she was using her buzzer to get their attention or other assistance. They didn't seem to care. The community refused to allow me to go in to pack my loved one's properties. I didn't get to go in. The community through things into boxes and they didn't wrap anything of my loved one's items. Her items were broken, tangled, and there was a special jar that was missing. There was also a basket container that was missing. They rushed in getting the room cleaned out. They didn't care about my loved one's items. Her clocks and music box were wrapped properly in her clothes. I wish I would have taken pictures of my loved one's room when I was there. I wouldn't recommend the community to take care of my dog. I tried to talk to the manager in change, she kept assuring me that they were taking care of my loved one.

The community was a very good place. I picked this place for my loved one, over other communities I saw. I would recommend the community. The community gives more personal contact then other communities. The community has good food, and was able to carter for my loved one's birthday. They only have private rooms, my loved one had a full size bed, chairs, refrigerator, and their own bathroom. My loved one had more then enough room for himself.

While this website is "a Place for Mom", Springhouse of Pikesville is not that place if you love your mom and want her well cared for. Minimal staff which is underpaid. Procedures not followed. Medications missed. Some nursing staff will not provide proper care if the don't "like" your loved one. Mandated training's' not held. Poor/missing record keeping. Totally focused on keeping bed$ filled so the dollar$ keep coming. If your loved one needs real care, they will tell you to hire someone to be with them. Isn't that what this is supposed to be? The aids do the best they can given their lack of training and low pay. Some really do care. But when the leadership from the top is bad, it all rolls downhill.

I would tell them it is a bad place to go. You won't get your money's worth. I feel they killed my friend due to her being sick, and she should have been put in the hospital. I personally had to get her out of there by calling 911, due to her being sick and having a temperature. All staff was ignoring her. The place was really dirty, and smelled, food had been in her room for three days and it was never taken out. She was too sick to eat it. There is no consideration of the care for patients, and the care is poor. My friend was blind and she never got additional assistance that she needed. We picked her because they told us that she would get the assistance she needed. There is a lot of lip services and there was never any follow through. I was told they would take her for her meals in the dining room, and that never happened. We were promised this several times.

my favorite so far - great facility and very helpful, long-serving staff -- residents all seemed very happy --

I searched everywhere for a place for my Aunt. From the moment we entered in Springhouse we fell in love. All the staff is very friendly. My Aunt absolutely loves it here. All the other places cost more and gave less services. I highly recommend this place.

All in all, we are satisfied with the care our mother at Springhouse. Like any Assisted Living/ Nursing Home, in my opinion, they are under staffed and underpaid. The staff, for the most part, are caring. The night staff needs improvement. I feel for the monthly rate we are paying, more attention should be given to my Mother. Communication is sometimes an issue between nursing staff and care givers.

My mom moved in here because she kept falling and needed help. Our family was told they would be able to care for her needs. Yet, they did not pay attention to her. They are extremely understaffed in my opinion. There are a few good caregivers but most are just going through the motions and can barely speak English. They kept forgetting to give her medications and the doctor that works there (I think she is from another agency) does not follow up or return phone calls. It's a nice looking place and the common areas are clean. But beyond that, if care for your family member is what you want, go elsewhere. If my mom had survived the place, she would tell you herself.

The staff is very friendly. They are very attentive to my needs and my dad’s needs . The nursing staff seem like they really have a handle on my dad’s health needs and the physical therapy and occupational therapy group work very hard with my dad. My dad is saying that the food is ok. Some meals are very good and some not so good but overall the food is ok. He likes that he can have ice cream whenever her wants. I like that they will do laundry as needed instead of just weekly.

My Mom has been a resident at Springhouse for one year and our family feels very luck to have discovered [name removed] and the staff there. Springhouse is a comfortable, clean, and safe facility. The entire staff is wonderful and VERY caring. If you are looking for an assisted living facility for a loved one, you will be able to rest comfortably knowing they are cared for by the staff at Springhouse. We do!