Atrium Village

My mother is in memory care, she is in a secure area. The staff needs to do better with memory care, I believe they could improve with the care or get more specialized staff for the memory care patients. The food is good, the place is nice and clean.

I toured Atrium Village and it was a very nice tour with a very nice person. It boiled down between Atrium and another community, we were going to send my loved one here. When I went to the state of Maryland's Covid reporting system, I saw that they had a lot of Covid cases. I don't think Atrium was really telling people about the amount of cases they had, so that's what made me change my mind.

I'm kind of dissapointed. They are not doing what hey need to do. For example, They are supposed to help dad, with his selection of clothing, and they are not doing that. He is not getting the help that he needs. The staff is very friendly and nice. Again they are not doing everything that they should be doing. There is no complaints about the food. Dad does not participate in activites but attends exercise classes, three times per week. It is expensive, and I am not real happy righ now but I am satying optimistic, and hoping things will get better. Anuyone else looking into this community, should stay on top of things, that should be done.

The community is very understaffed where my loved one is located in the community. The staff communication isn't what it needs to be, as the staff doesn't get back to the family within 24 hours. There is no way for the residents to alert the staff that they have fallen and can't get up or need any assistance. The staff ratio is typically 3 staff members for the residents that are in the specific are where my loved one is in. I end up caring for my loved one during the visits, and this has caused more stress for me. It is waste of money due to the community not being able to provide the care that my loved one needs, and that the community said they would be able to provide the care that they said they would. There have been personal belongings removed for my loved one's possession since being in the community. The community is willing to accommodate the staff more than the residents.

Atrium Village is a HUGE facility. You get a very cooperate feeling from them from the second you walk in, it just felt cold. The facility is beautiful and has a lot of updates and fancy fireplaces. We walking into the memory care wing and it looked like it had not been touched by any of these updates and was painted burgundy and green. They said it just had updates but it did not look like it.

This was my first time in this situation and having to look for a community. This was a good community and a good tour and the community was nice. I just had to find something that fit in my loved ones budget.

They follow CDC guidelines. The people are amazing. They are all friendly. They are all genuine and helpful. You know they want to help you. Between the activities, the food, it's just a really good place for your family member or loved one. The family feels comfortable knowing she is living her best her life. She is enjoying it. The activities are keeping her busy. It really is a great place for her.

This is a perfect community for independent living. It is easily accessible and they are very accommodating. It covers all my loved ones needs but it is very expensive and I feel like may be priced to keep certain populations out. They have activities like arts and crafts, holiday celebrations, choir practice, games and more for the residents to do to stay busy. There is a lot of general interaction between the residents. They also have a salon with a barber and they do hair and nails for the residents. They also have a very sensitive and an appropriate response to covid and it was handled excellent.

All the staff here have been extremely friendly and helpful. They are remodeling the facility and where they are going with it is beautiful. I am excited for my loved one to move in

The experience has been great so far even though at times our loved one can be difficult. The staff members have all been great, and in the beginning our loved one complained about the meals but now not so much. We also have to take his complaints with a grain of salt. They do keep the residents very busy with activities and the staff members are always interacting with the residents. It is pricey but we do believe our loved one is getting the best care.

We did not really get a chance to experience the community, it was under construction and the day before our loved one was supposed to move in decided they did not want to. However we were able to go there and have a couple of meals which were great, and the apartment that was newly renovated and finished would of been a perfect fit for her. The parts of the community that were complete were very much, but one thing that stood out to us having no prior experience were the staff the were so incredible.

They are currently under construction. The transport person could use a little help. The front desk staff could use a little coaching but it is getting better. One of the staff is amazing and always goes above and beyond. The move in coordinator is also amazing. From June- September they never took out any payments so there was a very large bill. They are trying to take care of it now but it really put us in a bind. They used to have an ice cream truck to come up to the building. Now they go out to the ice cream store instead but it was easier when the truck came to them.

we toured this community and it was a nice tour. They answered all of our questions and was very helpful

I would tell others that it is a good place for your loved one. Sometimes, I feel like it can be expensive for the independent living side. Some of the activities that are available are movie nights, local trips, game night, and more for the residents to take advantage of. My loved one doesn't care for the food. Some of the options are repetitive for the residents.

We do think the care services are getting better, in the beginning our loved ones medication was lost for a couple of days, but they were found and we do think they are improving on the services. Our loved one does say they are short staffed, which is pretty much everywhere now so sometimes it does take the staff a little longer to respond to her calls. Our loved one does say the meals are pretty good, and she really enjoys bingo. They also have movie nights and exercise classes going on.

I did a virtual tour with Atrium Village, and it was someone who took us around and showed us the facility rather than a recording. It looked like a very nice place with a lot to offer, such as a swimming pool, movie theater, etc. I did not choose this facility because the move in price was higher here than at another one I saw, and also the location was further away from my doctors' offices.

I would recommend to check out this community. Some of the staff don't communicate well with each other or me. I feel that some staff are not trained about what they are doing. I get confused due to getting different answers from the staff. Overall I am happy with this community. Most of the nurses are going above and beyond to assist my loved one.

The COVID environment has made it hard. The community was going to start bringing the activities back, and then a staff member tested positive. So the residents had to be back in isolation, and it has been a long period of time. The community has done a great job with the COVID situation. The community has been shut down since March. The residents are able to go outside for socialization for residents to meet each other. The staff is there to take care of the residents any time of day. The food is good to bad. If an independent living resident falls, then the community calls 911 for assistance. The dining room tried to reopen and then the residents were placed two at a table, and it was hard for the residents to communicate and meet each other. If the residents want something different to eat, then the residents will have another option. The food is currently being delivered to the rooms of the residents. The housekeeping is provided, but the kitchen floor isn't mopped. My loved one has said that the staff has been great, responsive, and friendly. The care services are available to choose from a half-hour to an hour depending on what your loved one needs.

We moved my mother into the Atrium Village in Feb. 2020. Its been a wonderful blessing to have her there. She is in IL and is enjoying her place. The things they have in place to keep her safe are very important. They call each day and have an alarm in the bathroom if she needs help. The calendar of activities is great, though she didnt get to participate since the beginning of COVID. They have made excellent choices in keeping the residents safe. Even the National Guard, in their review of practices stated that they wished that other facilities did what the Atrium did. I feel comfortable that she is there. The staff have been very friendly and concerned. I appreciate [name removed]'s leasership and the tireless effort he and [name removed] and the staff have done to keep the residents safe and healthy. Mom enjoy's walking the hallways and sitting outside, things which she hardly did at her previous home. (she was in a single level townhouse) I appreciate [name removed]'s availability via text message and the letters/emails sent out on regular intervals notifying us of developments at the Atrium. I would highly recommend the Atrium Village at Owings Mills.

This place is gorgeous and doing new 12,000,000 renovation. Great amenities. Services have fees. Too far away and little pricey