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Woodholme Gardens

1700 Woodholme Avenue, Pikesville, MD 21208

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Valerie - Loved one of resident/client
4.0
Compassionate Care for Your Loved One

We are certainly pleased, but the one problem we have is communication. If you are visiting and you can speak to the staff and caregivers. The problem lies when trying to reach the staff via the phone, and it is hard to get a return call about the answers to our questions or concerns. They are good at calling us if there is something; however, if we missed a call, and try to return the call the staff won't be able to answer the questions. The internal communication with all the staff could be better, as it would help to be able to speak to the family in a timely manner. The care is good for my loved one. Medication management, transfers, dressing, and bathing assistance are some of the care the community is able to offer my loved one. The room, housekeeping, all the meals, utilities, changing of lines, and laundry service is included in the monthly rate. We do have to supply some medical supplies such as depends, some railings, and more for the community to use for our loved one.... Read more

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About the facility Woodholme Gardens

Situated in a private, wooded setting, Woodholme Gardens is a cozy senior living community located near Northwest Hospital, Sinai Hospital, Greater Baltimore Medical Center and John Hopkins Hospital as well as Woodholme Shopping Center, the Baltimore Zoo and National Aquarium. Wake up every day in a safe, intentionally designed living space. We tend to the cooking, housekeeping and home maintenance so you can participate in social, cultural and exercise programs including book club, painting classes and tai chi. Choose from a menu of seasonal, nutritious chef-prepared dishes at multiple dining venues.

Enjoy discreet, supportive care, a maintenance-free lifestyle including scheduled transportation, and boutique amenities. Spend every day living fully and experiencing greater well-being.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Woodholme Gardens is a community within Elegance Living, LLC properties. See all Elegance Living, LLC communities.

Pricing for Woodholme Gardens

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Woodholme Gardens

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Guest Meals
Restaurant Style Dining
Room Service

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Property Convenient to Public Transit
Uncovered Parking

Pets

Weight limit 16-20lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Beauty Salon
Computer or Media Center

Recreational areas

Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss

Languages spoken

Spanish
English

Activities

Devotional Activities On-Site
Visiting Rabbi
Jewish Services
Other Religious Services

Reviews for Woodholme Gardens

3.5
Write a Review

Cleanliness

3.6

Friendliness

3.6

Meals & Dining

2.7

Care Services

3.4

Activities

3.4

Staff

2.6

Value for Cost

3.3

Overall Experience
15
19
4
2
8
Date Submitted
3
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48
Reviewer
0
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Care Received
4
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1-20 of 48 reviews
Sort by

4.0
Valerie - Loved one of resident/client
Memory Care
April 22, 2022
Verified Review
Compassionate Care for Your Loved One

We are certainly pleased, but the one problem we have is communication. If you are visiting and you can speak to the staff and caregivers. The problem lies when trying to reach the staff via the phone, and it is hard to get a return call about the answers to our questions or concerns. They are good at calling us if there is something; however, if we missed a call, and try to return the call the staff won't be able to answer the questions. The internal communication with all the staff could be better, as it would help to be able to speak to the family in a timely manner. The care is good for my loved one. Medication management, transfers, dressing, and bathing assistance are some of the care the community is able to offer my loved one. The room, housekeeping, all the meals, utilities, changing of lines, and laundry service is included in the monthly rate. We do have to supply some medical supplies such as depends, some railings, and more for the community to use for our loved one.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

3

Staff

5

Value for Cost

4

Response from Woodholme Gardens

April 25, 2022

Thank you Valerie, for sharing your review of Woodholme Gardens. Your feedback is very important to us. We'll be sure to share this with our team and leadership. If you have anything else to share, please don't hesitate to reach out. Kind regards, Alison


0.5
anonymous - Loved one of resident/client
Memory Care
April 13, 2022
Verified Review
Stay away

We did not have a good experience at all. The executive director at the time wanted to have a meeting and she proceeded to tell us how our mothers care increased after 2 weeks which would increase the cost dramatically which was not needed. They were not able to tell us why the care needed to be increased. They had a whole calendar of activities that they said they provided but they never happened. All of her clothes as well as her dentures went missing and when we went to move her out, we found out her medications had gone missing. They had a ton of turnover of staff, there were new directors every few months. After we moved her out we kept getting billed from the pharmacy and we were not authorizing the refills. I would never recommend them to others looking.

Cleanliness

0.5

Friendliness

0.5

Meals & Dining

No data collected

Care Services

0.5

Activities

0.5

Staff

0.5

Value for Cost

0.5

Response from Woodholme Gardens

April 22, 2022

Hello, my name is Alison. Thank you for taking time to rate Woodholme Gardens. Your experience is important to us. I have shared your review with community and regional leadership. I’d like to learn more about your concerns. If you’re open to further discussion, please send us a private message with your phone or email address. We’ll reach out to talk personally. Thank you, Alison


4.0
Joseph T - Toured community
Assisted Living
April 5, 2022
Verified Review
My tour review

This was my first time in this situation and having to look for a community. This was a good community and a good tour and the community was nice. I just had to find something that fit in my loved ones budget.

Response from Woodholme Gardens

April 22, 2022

Thank you so much, Joseph for taking time to share your experience of Woodholme Gardens. We value your opinion deeply and will share your review with our team. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us. - Kind regards, Alison


4.0
anonymous - Toured community
Memory Care
March 8, 2022
Verified Review
Community Tour

Based on our tour, it seemed like a nice place. But we didn't really see any residents up and about. They were all in their rooms with the doors shut except a couple of ladies doing a craft. We were there right after lunch, so maybe it was naptime. But not seeing residents around made me feel a little leary.

Response from Woodholme Gardens

March 31, 2022

Thank you so much for taking time to share your experience of Woodholme Gardens. We value your opinion deeply and will share your review with our team. I’d like to learn more about your tour time. Our community has a full calendar of daily events, so it's possible it was at a time in-between social activities. If you’re open to further discussion, please send us a private message with your phone or email address. We’ll reach out to talk personally. Thank you, Alison


4.0
anonymous - Toured community
Assisted Living
December 17, 2021
Verified Review
Tour of Woodholme Gardens

Woodholme Gardens was my first choice out of the facilities that I was looking into. But once I was ready to take next steps, they were slow to respond and I was in a hurry since my loved one was being discharged from the hospital.

Response from Woodholme Gardens

December 20, 2021

Hello, thank you for taking time to rate Woodholme Gardens. Your experience is important to us. We value your feedback and will be sharing it with our leadership team. If you have anything further to share, please reach out to us.


5.0
Alison - Toured community
Assisted Living
August 19, 2021
Verified Review
My Review of Woodholme Gardens

I loved the community. The only downfall was the room. It was small room with a small closet and no kitchen. The staff was awesome! We spoke with the residents, and they gave glowing reviews too of the community.

Response from Woodholme Gardens

August 20, 2021

Thank you, Alison for your kind review; we are happy to pass along your comments and feedback to the team here at Woodholme Gardens! If you have any further feedback please feel free to reach out to us. Warm regards, Kate


1.0
Clinton Lawhorn - Loved one of resident/client
Assisted Living
August 13, 2021
Oh My, Here We Go Again

Just moved my father out, Administrator number 3 since he got there 8 months ago. Nurse [name removed]is horrible, uncaring and lazy. The sales person was nice enough, but was not very caring once you moved in.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from Woodholme Gardens

August 17, 2021

Hello, Clinton. My name is Alison, and I work at the Support Center. First, thank you for taking time to rate Woodholme Gardens. I have shared your review with our community and regional leadership team. I’d like to learn more about your concerns, if you’re open to further discussion, can you please send us a private message with your phone or email address? We’ll reach out to chat personally. Thank you, Alison


3.0
anonymous - Loved one of resident/client
Memory Care
May 24, 2021
Verified Review
They are trying

We chose Woodhomle Gardens at the time because they had low covid numbers and they have been able to keep it under control. There were also some familiar faces here for my mom as well. I think they could use improvement on the cleanliness in the residents rooms, they are short staffed but it seems like they are trying. I think they are trying to rebuild so it is up and down but they seem to be picking up more residents.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

4

Staff

4

Value for Cost

3

Response from Woodholme Gardens

June 2, 2021

Thank you so much for taking time to share your experience of Woodholme Gardens. We shared your review with our team, and we definitely appreciate your feedback . If you have anything further to share, please reach out to us. - Warm regards, Alison


4.5
anonymous - Loved one of resident/client
Memory Care
September 28, 2020
Thanks [names removed] great scaring staff

I wanted to express my appreciation and recognition for [name removed]. He is truly caring and accommodating for family and my father. He is always attentive and listening which is a lost art today but so needed in human services. [names removed] have done a great jog coordinating these visits. What I like about [name removed] despite his busy schedule he gets back to you promptly. Also [name removed] that works with [name removed] is Great Too! Both are so patient. [name removed] is so positive and caring. My father. Loves the Ravens. She makes sure and reminds him about the games. She has been so flexible helping with video chats which has been our lifeline. [name removed] has a heart of Gold. Before the virus his activities and organization are superb!! He does the best Happy Hour. My father does not like activities but thanks to [name removed] the Happy Hour is a hit. They both are good team and what they do makes a difference. It is so important to have stable staff, I hope they will be here for a quite awhile #livefullylovefully

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5

Response from Woodholme Gardens

January 27, 2021

Thank you so much for taking time to share your experience. We’ll share your positive rating with our team, which will certainly brighten their day. If you have anything further to share, please reach out to us as we love hearing from you! - Alison 


2.0
anonymous - Loved one of resident/client
Memory Care
June 5, 2020
Look Elsewhere

Staff The administration continually changes. In the 6 months that I had my dad there the facility has had 3 different directors. This signals internal turmoil management wise or a facility that is impossible to run. It is clear that the greater organization that Woodholme is a part of is for profits and not it's residents. You pay top dollar, but get the bare bones. The nursing staff is quite good, but once again it changes often, however the aides and other support staff is another story. I will first say that there are some aides that are pretty amazing and they want to be there and want to help. However many are down right nasty. When my mother wasn't moving fast enough with their requests, they would talk to her as if she were stupid or just be downright snappy. This happened with more than several aides and the nurse tech is just awful. All she does is dispense medication. If you ask her something as simple as "Who is responsible for cleaning the bathroom", She will be quick to say that she isn't house keeping. My point is that the nurses tech will do nothing outside of her job, not even point you in the direction of something and then she acts as if she doesn't even want to be there. This isn't a one time instance, this happened on 2 or more occasions. The rude staff behavior is constant. They act as if you are bothering them, when help is requested. I have had staff roll their eyes at me when asked to drop something off in a room during a pandemic. Again this is not all staff, but several of the staff members have these qualities and it happens often enough to point out. Answering the call light. It does not happen in a timely manner. They claim someone comes within 7 minutes, but this simply is not true. My mother fell many times trying to get to the bathroom, because she was waiting for over 30 minutes for them to come and assist her. This tells me the facility does not have the personnel to meet the demands of the residents. Medication Doses were missed of crucial medicine under the guise of "the pharmacy didn't send it." I actually called behind to check and the pharmacy assured me their courier dropped the meds off producing actual documentation of such. Their medication management is quite poor. No resident should ever be without their medication. Cleanliness The common areas are quite clean and bright. The dining area is lovely and the common bathrooms are very clean and without odor. When it comes to keeping the residents rooms clean, it is horrible. My parents bathroom stayed filthy and so did the floor, countertops, and their refrigerator. These are tasks that they can not do, and the facility knew this. As a family, we didn't even bother to fight that fight with this facility as we were so busy advocating for other things for our parents. I had to hire an outside service to come and clean their room. Transportation The transport is in bad need of repair and it is quite a rough ride. It would be OK for a healthy person, but not the elderly with fragile systems. Pricing You are basically paying for an overpriced apartment for your loved one. If you are going to pay a high price such as this, then really do your due diligence or even see if you can upgrade into another tier of assisted living facilities. We kept our parents home many years before placing them here. We didn't just dump them there. The only reason they got half way decent, and I stress half way...is because we were there and present all of the time. Look elsewhere. This company does not deserve your money.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


3.5
anonymous - Loved one of resident/client
Memory Care
May 27, 2020
Verified Review
Woodholme Gardens

The rooms are cleaned on a regular basis. They have had a lot of change in management and weren't good about communicating the changes to the families. Communication with the families is something they need to work on. A lot of the staff show a lot of compassion with the residents and they try to do their jobs the best they can with what they've got.

Cleanliness

4

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


0.5
anonymous - Loved one of resident/client
Memory Care
May 5, 2020
Verified Review
Our Nightmare

My 96 year old grandmother had an awful experience there. We had to more her after six weeks. Another resident ransacked her room and then the staff couldn't find her. When we got there, we found her sitting in the dining room shaking and the resident who ransacked her room was sitting next to her. It was very disappointing. Then the doctor discontinued a medication and the staff continued the administer the medication for an additional four days. After that, she had pink eye and the staff didn't provide the cleaning or treatment ointment as directed by the doctor. In the end, the community did refund our money at 100 % to resolve the situation. It really was the worst experience that you could imagine would ever happen to your loved one.

Cleanliness

3

Friendliness

3

Care Services

0.5

Activities

3

Value for Cost

0.5


1.0
anonymous - Toured community
Memory Care
October 8, 2019

Paradise Assisted Living was not very appealing. Furniture and rooms seemed worn, old. Greeting was not as relaxed. First mentioned cost,before we had looked at anything at that point. Perhaps it was because we were late.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


4.0
anonymous - Toured community
Memory Care
September 15, 2019

Staff was friendly and professional. They didn't have my appointment on their schedule and so main person that handles tour was not there. Thankfully they were able to accommodate us for a tour. Rooms seem smaller that I would like but overall the facilities were clean and cheerful.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Woodholme Gardens

September 26, 2019

Good morning, I hope your day is going well. Thank you for taking the time to rate Woodholme Gardens four-stars. We are ecstatic to hear that your tour went well. We appreciate your feedback. If you need anything from us, please don’t hesitate to reach out. You can reach us by phone, Facebook, or in person. Thank you again, and have a great rest of your day. Shawn – Digital Marketing


1.0
Majidah A. - Loved one of resident/client
Memory Care
April 19, 2019
Please Read

*Long Post but please read* This place is horrible and the current Head Nurse, is so rude, heartless and in the wrong line of business. If I could give negative stars than that would be more deserving. My mom suffers from dementia and was in the Memory Care unit for a little under a year. She often complained about the place being dirty, the constant overturn in staff and lack of activities available. Prior to enrolling my mom as a resident, I sat down with the Exec. Dir. for hours to see if Woodholme would be a good fit and was reassured that this facility and staff would be more than equipped to accommodate her needs. During the initial sit down, it was made quite clear that our family was very involved in our moms wellbeing and simply asked for open communication regarding her whereabouts and healthcare needs. Once again, we were reassured that we would be notified of matters regarding her in which that rarely happened. The current Head Nurse chose to take matters in her own hands and prescribed my mother Xanax (which was too strong for her body) without notifying the family or mom’s personal physician. Once confronted, the Head Nurse went through great lengths to put my mom out. This included sending my mother to the hospital in the middle of the night without notifying the family of her whereabouts and not allowing her back despite the doctors prognosis that she responded well to her new treatment. There was no advanced notification or communication with the family of this decision and were told that the final decision had been made a week prior. No voicemail, letter, phone call, nothing! To make matters worse, funds have already been withdrawn for this month (April) even though she has not been in the facility at all. Needless to say that my mom was unethically thrown out of the facility in such a crass manner. Overall, The communication between the Head Nurse and executives has been awful to say the least. Numerous messages and emails prior to this incident were sent and left unreturned. It is extremely difficult finding a facility where your loved one can feel comfortable and receive the proper care and attention needed. THIS IS NOT THE FACILITY TO GO TO. If you love your family member and are extremely hands on with how they are being treated during such a fragile and vulnerable point of their life, then I WOULD NOT recommend this place. They do not care about their residents. They are simply all about the money.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


4.5
William Ruh
Memory Care
January 16, 2019
Review

Seems quiet and unassuming. Mother is respected as are the others .

Cleanliness

4

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4

Response from Woodholme Gardens

January 29, 2019

Good afternoon William, thank you for taking the time to rate Wooldholme Gardens 4.5 stars. We are happy to have your mother and you as a part of our community. We are ecstatic to know that your experience has been a positive one. If you need anything from us, please don't hesitate to reach out to us. You can reach us by sending a private message on Facebook, calling over the phone, or visiting in person. Thank you again, William, and have a great rest of your day. Shawn - Digital Marketing


5.0
anonymous - Toured community
Memory Care
February 27, 2018

I liked the place. Clean, attractive residents engaged. Met w Exec Director who had a ton of good advice. But it is pricey.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
anonymous - Toured community
Memory Care
August 23, 2017

Beautiful facility. Good to see diversity among residents and good to see them actively engaged and having a good time. The big push is for a shared room to help keep the costs down. This is not appealing for my situation. Basic prices are raised by exorbitant add-ons. With a minimum add-on of $800/ mo., the cost of a shared room is only $20 cheaper than a studio at the Atrium. And these are supposedly special offers that must be decided on quickly or they disappear.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


5.0
anonymous - Loved one of resident/client
Memory Care
August 11, 2017
Verified Review
No complaints!

Everything is going just fine at this location! The staff are great and they are doing what they can to make my loved one feel very comfortable. We also appreciated the fact that it fit so well into our set budget. Overall, we have no complaints!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
June 8, 2017

No openings in the near future but it is a nice place. Would have considered if they had an opening.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


Viewing 1-20 out of 48 reviews

Neighborhood around Woodholme Gardens

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Woodholme Gardens

Woodholme Gardens offers Studio and 1 Bedroom. Learn more.

Woodholme Gardens has received an average review rating of 3.5 based on 48 reviews. See all reviews.

Call (410) 580-1400 to reach a resident at Woodholme Gardens.

To reach a resident at Woodholme Gardens call: (410) 580-1400



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.