Charter Senior Living at Woodholme Crossing

The facility was small and the outdoor space for memory care was even smaller. The staff to residents ratio was not good at all.

LOVE this community! They are so good to my mom and always go above and beyond!

The staff was very good at this community, the rooms were pleasant and well kept. Some activities they had were bingo, board games and entertainment groups come in to sing, and would have a happy hour, either once a week or once a month. They had different meal shifts for the residents to eat at, but if you were on the third and last shift there wouldn't be any specialty food left.

This is an excellent facility. I love the rooms the workers and the atmosphere.

Brookdale has been good for my mom in many ways; however, there is a severe lack of staff for the residents. Residents sometimes have to wait 30 minutes or more for someone to answer a call from the pendant. My mom has had to wait for that time and longer. If my mom had been having a serious medical condition, she may not have survived the wait. They need more staff as far as caregivers are concerned. The staff that they have is great!!! Also, they often have problems with the elevator in the main lobby. It is too often unusable.

Dear [Name removed], I thought the facility was very inviting, clean and a nice size. The other members there looked very happy! The rooms were very nicely done, very modern. I feel my Mom also liked it as well.

Brookdale is OK. My Mother is safe; the Caregivers are nice and in-tuned to changes in her demeanor. I love washing my Mother's clothing, and the task is never left for me. I do have to vacuum her room, request toilet paper and clean her bathroom at times. Upset that her trash can was discarded...environment is small and it is preferred versus the atmosphere at sunrise; single rooms keep my Mom out of trouble and I love that!

Awful place! My parents lived there for several years and hated it. Radically understaffed. People pay thousands of dollars a month to live there so they can get help with activities of daily living. Before you move in, they tell you the average response time between pressing your pendant and a caregiver arriving is 10 or 15 minutes. When that actually happens, it's a minor miracle. It can easily take 30-60 minutes -- if anyone comes at all. Disgraceful.

My parents moved to Brookdale when my father, who had Parkinson's disease, started needing more help than my mother could provide by herself. Unfortunately, the facility was woefully understaffed. It wasn't unusual for my father to have to wait 45-60 minutes, or more, after he pressed his pendant for help. Complaining to the executive director never made any difference. Many residents were in wheelchairs and needed assistance from staff to get to and from the dining room. That was almost always a frustrating experience because of how long they would wait. Often there were four caregivers on duty for about 80 residents, many of whom needed assistance showering, dressing, toileting and getting to and from the dining room. You do the math! And for this, my parents paid about $6,500 a month. The dining room was also understaffed. Getting a server's attention just to put in an order could be stressful, and the dining room was small enough that they needed two seatings to accommodate everyone. It was often a challenge just to get served and eat before getting kicked out. In short, the place was awful!

[Name removed] was great, she offered timely information for me and also provided other resources to review. Good visit.

We had looked at a number of different communities in the area and most of them were fine. Some of them were a little too large in what we were looking for but generally, most of them were out of our budget range. When we had come across this community the timing seemed to be on our side they had a shared suite with an opening and the price fit within my moms budget. It's been a bit of an adjustment for her moving here but the staff has been good in helping her. They have been very kind and friendly. There are lots of things to do here and mom is having a good time doing activities. She is enjoying the food well balanced.

First of all, I hate when people take a tour and then comment as if they know anything more than what they were told by a sales person. Unless you've had a family member here, then don't review. This place was Emeritus that was bought from Brookdale. As far as I know, no one made any administrative changes which means it is still a nightmare. My mother escaped her first night there and after that it was downhill. The head nurse was so bad, she basically said it was no big deal that they attempted to give my mom a colon prep, despite the colonoscopy was cancelled. The director disappeared and for days no one knew who was in charge. Someone new and even worse showed up. There was a laundry fire from too much built up lint. They didn't tell the families that they moved the Dementia patients to the NONE secure front unit until the damage was fixed. When I tried to complain, i was sent to an OUTSOURCED complaints center. Don't fall for tours. Go in on weekends when their worst staff is there. Try the food in the dementia unit, not what the tour shows you. See how many immobile people are FED during dinner. BEWARE of these giant chains, they cut corners to save money.

Facility was very nice overall and is being renovated with new decore in common areas and in the rooms. Lobby smelled a little funky. Staff was very nice and happy. Residents were happy. They do not take vouchers and the pricing that you have is incorrect. Smallest room starts at $3250 and then services increase the costs from there.

I'am doing pretty well since my move to this community. It was a hard move, but I'am getting to the routine around here. The staff has been very helpful and welcoming. I've made a few new friends. The meals are pretty good for the most part. Overall it is still a work in progress, but I'am pleased with my move to this community.

Staff is very good. Building is outdated, but renovations to the public areas are under way so that should help. Apartment units are nice-perfect size, decent closet space. Convenient location easy highway access. My mother not crazy about the food but no big surprise there-no one likes the food in senior living.

I was looking for a place for my cousin. She was living alone, no other family and she was getting weaker in her aging. It was getting harder for her to go up and down the stairs. I called a Place for Mom, I was under the impression that they had senior facilities by that name. I found out they were a referral service. They referred me to several places in my area,, I chose Brookdale why? Because of the first impression of the staff. I toured the building, it is clean every person that I saw there ( all the seniors) were clean. No trash no dirt. I was hooked and knew my cousin was going to live it too. She is moving next month and she is more excited than I am. Thank you Place for Mom, you are doing a good job

This place attaches many additional fees to your monthly bill. The building is dirty and needs repair. Veterans are forced to pay an additional fee if they do not choose the residence's medication plan which is higher in cost. If your love one has dementia and does not understand well, stay away.

DO NOT TAKE YOUR LOVED ONE HERE IF THEY NEED ANY PERSONAL CARE . !!!! GOOD ACTIVITIES AND FOOD PERSONEL CARE IS NEGLECTFUL THE AIDES HAVE 20 PATIENTS FOR THERE ASSIGNMENTS.

this is the worst, most disgusting place i've ever seen. we are pulling my mom out immediately. do not put anyone, not even a dog, in here.

There is always room for improvement. Overall I think they are doing an excellent job. The staff is very friendly and accommodating. They really try to meet the needs of the clients. They go out of their way to make adjustments that are helpful to the clients. The only thing I can suggest is that they have meetings with the clients to let them know of things that are going on. I haven't had any issues and I do if I they take care of them right away.