Sodalis Austin

Caring staff at Sodalis Austin, wonderful residents and active family visiting throughout the community. Everyone makes you feel welcome from the moment you enter the community. Great experience!

This was a good community however, they were a bit on the higher end.

We were promised one thing when the facility was Elmcroft. Ever since it was taken over, the deal is no longer being carried through with. I would not have have signed up with them if I would have known that due to the cost. I think that should have been carried through with even with changing owners. I will say though that the people and the facility is absolutely top notch.

We chose Elmcroft of Austin because the price for the cleanliness, friendly staff, and the care provided was far and above others that we had looked into. The facility itself is also very close to my place so it is convenient when I go to visit. The staff has been very friendly and we are happy with them. Our biggest issue we have had is his call button does not seem to work consistently. I would absolutely recommend to others looking.

When our family had the in person tour, due to the big Texas freeze they were going through a giant renovation. When we walked in it smelled like someones take out food. The memory care unit had story time going on, and they were all just huddled in the hallway, there was no stimulation or activity. The assisted living side was very nice, and it just seemed like they gave the dementia residents the bad side of the community. No very welcoming on that side.

We chose Elmcroft of Austin because it is a very convenient location to my house and from being that close, I had heard form others that had used Elmcroft for their loved ones. The room sizes here are on the smaller side but it adequate for what he needs. I would definitely recommend to others looking.

There are not many activities but the staff is very friendly. The food is not very tasty and I would like to see that improve. The community is kept neat and clean and overall it is a good value for the money. I would recommend this community to others based on my experience.

There is an optimistic future for Elmcroft of Austin, a new director was hired last week and is rebuilding from the ground up. The facility itself is getting remodeled and upgraded due to the ice storm that we had. I would tell others do not move your loved one in for at least 6 months from now to allow new policies and personnel to be in place.

While our loved one has been there this community has gone through many changes. The food in the beginning was okay, but now it has just gone downhill. The value is right on point and luckily we were able to get in at a discounted rate, however we now are having issues with the billing side of things. Also, a lot of the staff members there are temp workers.

Older facility but very nice, had some damage from snow event but recovering. Great price point and were eager. Seems like a good place, not very high energy.

Their staff was very nice. The facility - you know its an old folks home. It was clean. My loved one liked the food. I have to be honest, I did not like their doctor on staff. He's there part time, as he goes on a circuit between different facilities. I did not like the drugs he was trying to force on my loved one. Other than that, they really try to, even during Covid, make accessible visits with my loved one.

I think the community needs more staff to keep up with the amount of residence they have in the community. The rooms are nice and patience is good.

I just love the caregivers here at Elmcroft, they are so sweet and respectful. The staff have been very helpful and they are just very friendly and great to the residents. The food is ok and the chefs are doing the best with what they have, but I do think it could use improvement with the variety. Overall, I would recommend.

There are some staff that are great and some that are not. I was really not comfortable with the head nurse and her abilities. The food was average they did offer a variety, The food service staff were nice and accommodating for the most part. I don't think is was worth its value.

My parents lived there for four months. We moved them out because they didn't receive the high level of service they were promised. During the sales meeting they will tell you that the transition to assisted living can be difficult for some people, but they don't explain that it's more than an emotional transition and they don't make an effort to help you avoid transitional difficulties. Our main issue was medication management. My parents are on a lot of meds. They told us to bring in the meds on the day they moved in. We did, but then they withheld meds for several days while they attempted to get orders from the physicians. All of that could have been done before move-in, but they made no effort to do that. Any time I took my parents to a physician and received new meds, it was difficult to get them to dispense the meds if I didn't have a written doctor's order. Near the end of our 4 months they finally gave us a form for the doctor to fill out when we went, but that should have been provided the day we moved in! They often waited until only 3 or 4 doses of medication were left before reordering, but my parents used a mail service (as do many residents) that would take 7-10 days for an order to arrive. That meant that they would need to order from a local pharmacy, which increased the cost to my parents. When I moved my parents out I had two prescriptions I had to get locally because they had failed to order from the mail order service in sufficient time for me to have more than about 4 days' worth of the medications. Also, there was more than one occasion when my mother had to instruct the med tech on the medication or delivery method for a medication for herself or my dad. Thank goodness my mother had the mental capacity to know what was supposed to happen and could report the need for a correction! Be aware that something like a change in the texture of the resident's food (for example a soft food diet) or a crush order for medication because of a dental issue also requires a doctor's order. Again, they don't make you aware of that before you go, so it's a hassle to get the order after you return and in the meantime, they refuse to provide soft food or crush medication. The poor processes and lack of accountability are horrendous. There were many instances when staff didn't answer call buttons in a timely manner. Once my mother missed a doctor's appointment even though she had done everything in advance to let them know about the appointment, but the driver didn't know she had signed up because he was out for several days when she signed up, and they had no backup process in place. Because the laundry equipment couldn't handle the laundry load, clothes were sometimes returned damp. On one occasion my mother was told to hang her clothes so they could dry. To address the equipment problem they chey changed laundry days but didn't let all the residents know. Someone was assigned the responsibility of informing residents, but passed that responsibility on to someone else, and then the second person didn't do it, and there was no process in place to check behind the staff. The dining room service is good most of the time, but there were occasions when my parents were taken to the dining room for a meal, then had to sit for more than an hour because the cooking staff was behind. They charge a $2000 non-refundable payment per person. I'm sure other facilities do something similar, but if the service is terrible like we experienced, then you don't get it back even though you consistently reported issues. So, we paid $6300/month for both of my parents, but you can add to that another $1000/month because of the non-refundable charge. I was very involved in my parents' care, going by almost daily and on some occasions several times per day. Elmcroft is only 7 minutes from my home, but if we ever feel the need for assisted living again, this is NOT the place I would choose. I felt that I had done some serious research before we selected Elmcroft, I went prepared with a long set of questions, and I checked reviews and ratings. But still, it wasn't enough. I'm now adding questions to my question list for the future.

I went on a tour here and the staff was nice and helpful. They answered all of my questions. The staff here really didn't address the residents and I didn't like that. And they were reading Little Red Riding Hood I know they have memory issues but I couldn't think about my dad listening to that.

Elmocroft left a good impression with me and since then they have lived up to that. The staff and facility itself are really good. The maintenance guys are great in fixing my Mother's AC. They got on it right away. The dining room staff is helpful and friendly as well. The food is really tasty and they serve 3 meals a day. They also go around during the day offering residents snacks. For activities, they do crosswords, singing evens, music events, and family get-togethers. I would recommend this facility.

Having lived in this community nearly 2 years. I would rate this community near the top.

I enjoy living here. The staff is great. Food is good, room is comfortable.

Very good facility with caring staff. We have enjoyed having our parents here and it has been a good experience.