SoCo Village

The community is great to work with. The staff is willing to work with the family and answer our questions. They are also willing to have the family be part of the team for our loved one. There are three meals a day provided, and the resident's have options to choose from.

I toured SoCo Village and we really liked it. The community was really nice, it was our 1st choice before we saw [community name removed]. My dad was [age removed], so that kind of upscale environment wasn't up his alley. He's an old fashioned person and likely wouldn't have appreciated or utilized all the amenities they had to offer. We chose another community because it was much more homey and comfortable.

Our family had an in person tour and we absolutely loved SoCo Village, it was a fabulous tour experience. The gal who gave the tour the community manager was extremely knowledgeable and friendly

All of the categories I gave a 5 to above is the reasons that we went with SoCo Village over the others that we looked at, they were far superior to all of the rest. We would definitely recommend this facility other families looking.

This community was very beautiful but it was too new for the type of environment that I was looking for for my loved one.

They are very caring and take care of the patients pretty well at this community. They have activities like arts and crafts and bingo, and games to keep the residents busy. They also have get togethers and dances.

In the limited interaction I've had with the staff, they've been nice. But they just don't have enough people. There's one caregiver and two med techs to care for all the residents, about 22 in total plus some of their spouses. The one caregiver has been good, but honestly very few care services have been available to my loved one due to staff shortages. They went on an on about how great the food is, but it's jut not very healthy. You can tell their food budget is low. We've had problems with laundry getting done, and they are especially low staffed on the weekends. It's also located in a bad neighborhood. The rooms are very small, but that's typical at most places. They were willing to work with us on the cost, which was one good thing. They've also been able to take accountability when any issues have arisen. It's not a horrible, terrible place where people are mistreated. They just don't have enough staff. But they've been very willing to try to listen, even if they couldn't do much about our concerns.

I wouldn't recommend the community. The staff seem inexperienced in a new community. The staff to resident ratio is good. However, for 10 residents there would be 1 staff member. There were times that I would see the chef watching over the residents and not a nurse or CNA. The communication with the staff was not happening with the family about concerns over my loved one.

SoCo Village is a beautiful brand new facility, it has such a bright and happy atmosphere. The staff members have been great and so have the care services. When we first moved our loved one in, we got to see her meal and it look delicious. It was a well executive and elevated sandwich, salad and soup. Our loved one has put on some healthy weight, and they have ice cream for her every night. Given the current circumstances the activities are still limited but our loved one gets extremely excited to do the puzzles and things of that nature. She seems much more engaged then before moving in, her eyes are lit up and she is overall healthier. They were very helpful with the whole transition process. However, the finance side of things have been a little disorganized and some of the staff members don't see as well versed on how to run a facility, but that could be due to the pandemic and being a new facility.