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Brookdale Northwest Hills

5715 Mesa Drive, Austin, TX 78731

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Brookdale Northwest Hills lobby
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street view of Brookdale Northwest Hills
Stephanie S - Loved one of resident/client
5.0
My tour review

This community was nice and upscale but it was more than we could afford. The management was helpful and they were very professional.

Read all reviews

About the facility Brookdale Northwest Hills

You can find Brookdale Northwest Hills in the adventurous city of Austin, Texas. Here, you can embrace sunshine, support, and good times with peers while enjoying plenty of daily activities.

Whether you’re looking for a helping hand taking a bath in the morning, managing your medications, or with other personal tasks, a variety of assisted living services are available when you need them most. The skilled team members of Brookdale Northwest Hills also provide memory care and can help residents flourish throughout every stage of dementia. Through the Clare Bridge program — a research-based cognitive program — memory care residents particpate in six activities each day, which are designed to promote retention and socialization. From pet-therapy, to soothing hand massages, root beer socials, and more, the care team is dedicated to helping each resident feel comfortable and fulfilled.

Regardless of your short- or long-term care needs, you will never have to look far to find support. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to an emergency. A 24-hour security system is also on-site to provide extra monitoring and safety. In addition to safety and tailored care, residents have access to a variety of...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Northwest Hills is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Northwest Hills

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Northwest Hills

Community Details at Brookdale Northwest Hills

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian


Reviews for Brookdale Northwest Hills

4
Write a Review

Cleanliness

4.0

Friendliness

4.0

Meals & Dining

4.3

Care Services

3.9

Activities

3.9

Staff

5.0

Value for Cost

3.6

Overall Experience
14
6
5
1
1
Date Submitted
1
4
23
27
Reviewer
0
14
12
0
Care Received
4
0
1-20 of 27 reviews
Sort by

5.0
S.S. - Loved one of resident/client
Assisted Living
August 5, 2022
Verified Review
Your Long, Hard Search is Over

Staff is capable, always friendly, and willing to go above and beyond, food is great, and lots of activities for Mom!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

No data collected


5.0
anonymous - Loved one of resident/client
Assisted Living
March 21, 2022
Verified Review

Cleanliness

5

Friendliness

5

Meals & Dining

3.5

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

4


5.0
anonymous - Toured community
Assisted Living
February 14, 2022
Verified Review
Tour of Brookdale

Brookdale was a lovely facility, I had great conversation with the staff. There was very little outdoor space and it was on a steep hill, so it would have been harder for my loved one to walk around. I have nothing negative to say about them, it was just not the right fit for us.


5.0
Stephanie S - Loved one of resident/client
Assisted Living
December 16, 2021
Verified Review
My tour review

This community was nice and upscale but it was more than we could afford. The management was helpful and they were very professional.


2.5
anonymous - Toured community
Memory Care
August 7, 2017
Verified Review
Updating Needed Around The Facility

I was not very impressed with my tour of this community. You could tell there's a lot of remodeling needed around the community. Even a coat of paint would improve the appearance of the community. The staff was friendly and kind. However this was not the community for my mother, and her needs.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


4.5
anonymous - Loved one of resident/client
Memory Care
August 3, 2017
Verified Review
Great staff!

For the most part, my mother is having a great experience. We did run into a few issues so far, such as the fact that there was nowhere to place a hand drying towel, or that some of her things have gone missing temporarily, but the staff are good with solving these issues in a timely manner, and we've gotten all of these issues fixed. The location was also great for our family's needs. We are having a fine experience so far.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.0
anonymous - Toured community
Memory Care
July 19, 2017

beautiful facility. Not sure want to start with Assisted Living facility -- it's probably would be a 'name' thing with my mother. Even though there are independent's there.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Memory Care
February 20, 2017
Verified Review
Care for mom

I like to see my mom doing well in this community. We like the staff who are caring and very friendly. The meals are appealing. We like that she is enjoying all of the activities. We would recommend the care and the value of this community for other families.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
September 14, 2016
Verified Review
Very welcoming community!

The community at Brookdale Northwest Hills is very nice and priced accordingly. The community was great but the price caused us to choose a different community. The staff were very friendly and knowledgeable. They took the time to answer our questions and concerns. Even the residents were very kind and welcoming.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
anonymous - Loved one of resident/client
Memory Care
May 12, 2016
Verified Review
Brookdale Northwest Hills is the place for mom!

I would say that this community is a good fit for my mom and I would recommend it. Mom is doing fine but she is still adjusting to the community and I hope she will participate in some of the activities offered once she is more comfortable. The interior and the grounds are kept very nice. I did have a chance to try a meal with her and mom thinks the food is wonderful. The nursing staff are friendly and are there when needed for each resident.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Memory Care
July 2, 2015
Verified Review
We visited all the places in town and this was the nicest.

My grandma and I visited all the places in town. The Brookdale Northwest Hills was the nicest one. It has clearly been newly remodeled. The staff is very attentive and welcoming. My grandma loves all of the activities. I would recommend this place to anyone. The facility is really nice. It's always clean. Everyone there is very friendly and welcoming. This is a really nice community. We are really pleased.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

3


5.0
Nancy A. Biehler - Loved one of resident/client
Memory Care
April 9, 2015
Verified Review

High level of care. good chef -- food tastes better than most!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


0.5
anonymous - Toured community
Memory Care
November 21, 2014

My friend had her mother stay at this facility. The salesperson, Jennifer, wined and dined her mother and basically sold her on a very bad situation. Once there she quickly deteriorated and developed a UTI which left her in a diaper with chronic UTI's, hallucinations, in pain and unable to function normally. She fell out of her bed four times and is lucky she didn't break a hip. They then sent her to a rehab facility (without my friends knowledge) but did not care to follow up on her or her well being. They actually didn't know where she was at one point. The staff there are unresponsive and not helpful at all. I would not recommend this facility to anyone. They just don't care and are more interested in getting their patients money!

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


4.0
BH - Loved one of resident/client
Memory Care
September 17, 2014
Verified Review
The Summit at Northwest Hills:We've...

The Summit at Northwest Hills: We've had a few issues with them giving the necessary attention to my loved one. Also, we were charged an extra $2,000 on top of what was quoted to us. Besides that, the people are nice, and facility is well kept. Overall I'm pleased with the services provided here.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Anonymous - Toured community
Memory Care
August 29, 2014
Verified Review
Review of The Summit At Northwest Hills Alzheimer's / Memory Care in Austin, TX

Loved it. A bit far.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


2.5
Bradley C. Patterson - Loved one of resident/client
Memory Care
July 1, 2014
The facilities are very nice.The em...

The facilities are very nice. The employees that actually deal with, and take care of the residents, are very good and seem to really care. Unfortunately, everyone I dealt with in management, from initial sales contacts, to billing management, to supervisory management, were a bunch of phoneys that appeared to regard the facility as one large "milking machine", with each occupied room being [removed], which they were obligated to "milk" for everything they could get. Their "caring concern" was so transparently phoney, it would have been laughable, had it not been for the fact that it was my mother who was the resident. If you use this facility, I strongly suggest you keep a tight hold on your wallet; go over the monthly invoice with a magnifying glass, and be prepared to have them explain and justify EVERY charge.

Cleanliness

3

Friendliness

3.5

Care Services

3.5

Activities

2

Value for Cost

1.5


4.0
Anonymous - Toured community
Memory Care
May 8, 2014
Verified Review
I think this is our first c...

I think this is our first choice. Just need to run the numbers on care options adding to two room choices they have available.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
Anonymous
Memory Care
April 2, 2014
Nice facility but some techs are not ...

Nice facility but some techs are not the friendliest.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


2.0
Anonymous - Loved one of resident/client
Memory Care
March 23, 2014
Verified Review
TERRIBLE FOOD BRINGS THE RATING DOWN TO TERRIBLE

MY RATING OVERALL IS POOR BECAUSE OF THE REALLY BAD POOD SERVED 3 TIMES A DAY . EQUALLY POOR SERVICE--EITHER TAKING FOREVER TO GET WAITED ON OR THE FOOD "THROWN AT YOU."

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

0.5


3.0
Anonymous - Toured community
Memory Care
March 18, 2014
Verified Review
Studio $3300/mo + level of ...

Studio $3300/mo + level of care

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


Viewing 1-20 out of 27 reviews

Neighborhood around Brookdale Northwest Hills

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Brookdale Northwest Hills

Brookdale Northwest Hills offers Studio, 1 Bedroom and Semi-Private. Learn more.

Brookdale Northwest Hills has received an average review rating of 4 based on 27 reviews. See all reviews.

Call (512) 454-5900 to reach a resident at Brookdale Northwest Hills.

To reach a resident at Brookdale Northwest Hills call: (512) 454-5900



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.