Pavilion at Great Hills

The staff was very friendly, helpful, and compassionate. The food was amazing and the community was very neat and clean. I felt like the community also offered great value and I would recommend this community to others.

The staff are hard to reach to check on our loved one. It took a while for us to set up payment the way we wanted to pay. When we visited recently it was hard to find the management team. The food is really good. There is a full activity calendar for the residents to take advantage of.

We toured this community and it was great. The staff was very nice and the community is in a great location. There were no private rooms available at that time so it just didn't fit our needs

This has been a very good experience. The Pavillion has more than met our needs.

The Pavilion at Great Hills in Austin, TX is a very clean, pleasant facility with friendly workers and a fairly responsive senior staff. Some of the problems my family has had with the facility can partly be attributed to my mother's dementia and her inability to keep track of any items or remember what is scheduled, etc. So, we have had just one major issue in the three months she has lived there. We had a problem with her medication administration when the medication aide placed her medicine in her apartment for her to take on her own instead of staying and watching her take the medicine, for which we were paying an additional $450.00 per month. We never could find out how long this had been occurring - over one week for sure and maybe almost two weeks - and only discovered this when my sister and I started finding little medication cups with pills in them squirreled away in my mother's dresser drawers and under couch cushions. It took two emails and a personal visit from my sister to the Executive Director to resolve this; find out what was going on, what they were doing about it and have our $450.00 refunded. We were finally informed that the medication aide had been dismissed. Luckily my mother has no life-threatening illness, although she is taking psychotropic medication which should not be missed. I don't know if other residents were having the same issues. My sister and I have realized that we have to lower our expectations, because in such a large facility with so many staff and residents it seems impossible for everything to work well all of the time. We do not have the will, heart or stamina to move my mother again, so are just hoping this was an aberration and all will go smoothly in the future.

Lovely facility and staff. [Name removed] is wonderful and all the people there have been so helpful and friendly... We are impressed with all the programs they offer and the rooms and courtyards too.The food and dining area are very good with lots of selection and high quality nutrition. It is a place we are considering for my Dad. We are now looking at their Memory Care too.

Exceeded my expectations! Staff goes above and beyond. Facility is always very clean. Staff is very friendly and helpful.

Nice facility. Very engaging staff. More expensive than I originally anticipated. Definitely to stay on the options list.

I had a pleasant tour of this community. I toured it for my mother, and her needs. Everyone was kind, and helpful to my family, and I. The community looked nice, and clean from what I saw. The staff we met answered, and the experience went well. It was not the one for my mother, but we had a good tour of this facility.

Mom loves living here she is so happy and content. She is content with her room it suits her very well. She has already made some friends she thinks all the residents are so happy and friendly. Mom thinks the world of the staff and so don't we. They are so kind and compassionate very attentive. I believe mom loves the food she gets very excited when they serve cinnamon rolls. This has been such a positive experience and I'm thrilled everything is working out. We would recommend this community.

It is still a work in progress for my mother with her move to this community. We did a rough start at first. The lady that was in charge of the aids, and the medication management was on vacation. Since she has returned everything is working out well now. They have a good staff, and they have been helpful when needed. Also kind when I come to visit. The community is well-kept, they do a good job with the cleanliness. They offer good activities and provide nice meals. The verdict is still out on if I would recommend this community, but everything is moving in the right direction now.

This is a smaller community and it was perfect for my husbands respite stay. The staff were wonderful with his care and I had good communication with them. They do offer a lot of activities and trips out. They have a small exercise room and a piano the residents can play. We will be using this community again and I would recommend it for a respite stay.

I had recently talked to this community about a possible living arrangement for my mother at this community. The staff where very helpful and made sure to answer any questions I had for them in detail. He was very kind with his words and knowledgeable in all of the information he offered. It was just not the right location for my mom in the end decision but I was thankful for there help

I have to say after the few tours that we went on this property impressed me the most. The appearance of the community is fresh looking and very upbeat. The staff and the residents seem happy to be there and want to interact with you. My mom is still adjusting but she overall seems to be doing very well there and likes it. She has gone to a few social hours and is slowly making new friends. She has not complained about the food so I am taking she enjoys it. Since mom has been there I have already recommended it to a few people.

I was going to add to my previous review, but apparently you have to sign up to read all of the comments...another red flag in my book. Anyway, my MIL has been out of there for at least a month. She received a check from the federal government which had been opened by the facility and then put in an envelope with their return address and nothing else but the check in the envelope. Not sure why they felt if was appropriate to open her mail but that is [Removed].

Very happy to have Mom here. The staff is great and easy to talk with. There is good food with a lot of variety. They have some cool activities not that Mom likes to do them all, she would rather nap and they're okay with that too! Mom did join them for a road trip! We choose this place because we are very familiar with the area and its close to all of us. I would recommend them to anyone in a heartbeat!

My son, 61, is living in the memory care unit at The Pavilion. I have found the staff to be friendly and caring toward their patients, as well as toward me. They have helped me understand m son's condition and comforted me when I have been distressed. I believe that kindness is extended to the patients. They do offer activities and encourage patients to participate. My son tells me he likes it, and wants to continue living there. Knowing that he is comfortable and well taken care of has helped me accept his situation, and I am beginning to find some peace.

My mother has been a resident at this facility and finally after multiple issues we are moving her to a safe environment. First, you need to know that being in Pavilion assisted care does not mean that your loved one will be checked on, regularly. My mother laid on the floor all night until 11:00 am the next morning without any staff checking into her room. She was non-responsive and taken by EMS to the hospital. The best I can tell the staff ratio is 1:15-20 residents. They are always willing to up your care for a fee but good luck seeing the difference. As an RN in Quality Mgmt., I earnestly advise you to be very careful with any Assisted Care that promises the moon. [Removed] is a real problem at Pavilion. Check out private homes as an alternative, but be mindful that you will still have to be very involved with your parents to ensure their safety and care. An excellent resource for help and complaints is the state agency

My parents had an unwanted guest forcibly staying with them for 2 months and the staff did not notice! That is unacceptable. Apparently they don't have security cameras which is also alarming. I called repeatedly to ensure that situation was taken care and no call back. DO NOT PUT your loved ones in this facility. It's terrible and we will be looking elsewhere to house my parents.

We selected The Pavilion at Great Hills and my Dad is scheduled to move in soon. He lived in The Court at Round Rock for about two years and really enjoyed it and The Pavilion is owned by the same company so we are very hopeful that this will work out. We were impressed that they train staff to respond to call buttons within 5 minutes and we love the interior courtyard. The staff are super friendly and helpful and seem to enjoy their jobs.