Morada Cy-Fair

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I was able to have an in person tour, and the marketing team was very nice and helpful. The community is very nice, but the location is about 45 minutes away and we wanted something closer in case of emergencies.

Make sure you write down all of your questions and understand the rules of the community. The community is neat and clean and the staff is very friendly. the food is good and they have activities going on for the residence. I would recommend this community to others based on my experience.

I am getting great care, and i am very happy. The community is absolutely beautiful, the staff is amazing we could not ask for anyone better. During this cold weather they were checking on us a couple times a day, they are just wonderful

Very nice place for my mom. She seems to be happy there. With late stages of Alzheimer's, it's important that she is comfortable and not in pain, not that here clothes are in order or if her bed isn't maid. Housekeeping could do a little better as there are dust bunnies under her bed, but all in all, a very good place for what I pay.

my Mom entered Brookdale CyFair as a memory care with two person assist to move in and out of her wheel chair. Now it is managed by a company called Atria whose guidelines say two person assists are not qualified for assisted living. Now I have to find her another place. It's not a good idea to move memory care patients. It's very difficult to adjust a new place. We moved to this facility in [date removed] planning to keep Mom there till the end. Such an unnecessary upset for a poor 90 year old invalid with dementia.

This is where my Dad is currently at. They just recently went from Brookdale to Atria. In recent months, the food has gone downhill and the service is not as friendly as before. They just fired two of the directors so one can hope that improvements are on the way.

I am pretty dissatisfied with everything right now. I have faced some issues concerning with the staff and the care that they’re providing with my loved one. Recently when I came to visit my loved one was facing issues hygiene wise. She was not being properly cleaned and she was unfortunately soiling herself. Now because of this it resulted with a particular nurse explaining to me that she needs “extra care” that would cost an extra $500 on month. To begin with, what is “extra care”? What is that supposed to entitle? Does my love on only have “basic care”? The nurse just kept explaining vaguely that she just needs extra care. Secondly, not only with this nurse, but with the other nurses that looks over my loved one, no one cared to call me to inform me about my loved one’s condition. I had to find out during a visit. Now it is a possibility that she’s just old or it’s maybe it’s the food, however no one bothered to investigate and to inform me of what is happening. I do not appreciate this sort of lack of communication. I would voice my complaints to that particular nurse and every time I need to follow up with her she seems to always not be available. She doesn’t seem to even make the time to sit with me to explain the situation. She would only be so pushy for me to sign the papers to approve the “extra care” so they can charge me more money. Also, when I would try to talk to her she would always be on the defensive. Another thing is getting my loved one to certain activities on site. First of all you don’t know where anything is. If you were to ask someone where the exercise class is happening they would say in this certain wing. Well where is it? How am I supposed to know where that is? They are supposed to have religious events as well such as communion and rosary service but they don’t assist my loved one to find the places to when they are happening. It’s very frustrating at the moment to be put in this situation and for them not getting back to me in a timely manner. My loved one needs caring nurses; the staff here is not so “come forth” with any kind of information.

I have found Brookdale Cy Fair to be a God-sent Community for my loved one who has Alzheimer's. The entire staff is caring and attentive not only to my loved one but also in helping me to adjust during this difficult transition. It is a very clean Community which I very much appreciate and I feel welcome each time my family and I make our frequent visits. I would highly recommend Brookdale Cy Fair!

My mom is doing so well at Brookdale Cy-Fair. We are so pleased that she is happy. It was a blessing that we moved her in when we did. Brookdale didn't get flooded during the storm but her home did. She really likes living there. She told me yesterday she had to get off the phone from me to go and play Bingo with her friends. They had a birthday party with a fellow playing piano yesterday and they all had a lot of fun. The staff is easy to talk to about any questions or concerns we have. She loves their breakfast, it's her favorite. She is eating better now than she was before. It is a really clean facility and it smells good. The staff is so friendly and make us feel so comfortable and welcome when we come to visit. She is a very alert 96 and she needed this community because she likes all of the socialization. She feels like the residents are a part of her family now. I would definitely recommend this community to friends and family.

We are still settling into the Brookdale Cy-Fair. It is going to be a slow process as my loved one is not feeling well at this time. They are doing their best to provide the care needed for my loved one. We sometimes wish the response time was quicker from the staff when help is needed for my loved one. Other than that, the staff is warm and welcoming. They are friendly when family members come to visit. I have dined there with my loved one and the food is good. The meals they serve have variety, and there are other choices if you want something other than what is on the main menu. At this time my loved one cannot participate in the activities but I know they offer them. There are nice areas outside that the residents can sit, or walk around and get some fresh air.

I am very happy with the care here from this great commmunity. The menu is good and they offer alot of variety meals. They offer her alot of activities that she is doing with the other residents and that is normally like her. I like knowing that she is happy and getting excellent care. We would highly recommend this community to other families for the great value and care received.

Everyone is so friendly and the atmosphere is very warm and inviting at the Brookdale Cy-Fair. It is close to our home so it is very convenient to come and visit mom. Her room is nice and we have moved her own things there so it is very homey. They try their best to take care of my mom who is wheelchair bound right now. Sometimes it seems like they are a little short staffed when she needs assistance to use the restroom. They do assist her when taking her to physical therapy and down to the dining room. My mom says the food is pretty good, it always smells good to me when I come to visit. I always see residents either sitting in the patio area in the front, or in the courtyard in back enjoying the fresh air. I would recommend the Brookdale Cy-Fair to friends and family.

Brookdale Cy-Fair is a nice place where the atmosphere is warm and inviting. It is a clean and well-kept community. I have not had a chance to dine there with my mom yet but the food looks good. The staff is friendly and attentive to my mom's care needs. There are plenty of activities that the staff encourages the residents to participate. There are nice walkways and porches with rocking chairs to relax and enjoy the company of other residents. My mom seems to be settling in quite well here at Brookdale Cy-Fair. I would definitely recommend this community to others.

This community is not what we were wanting. We feel like they can make some improvments. The staff did not take care of my mom when needed causing her issues. We would recommend that they get a inspection of the community and make sure that they have enough staff members to cover the care for the residents. I would not recommend this community to other families.

Brookdale Cy-Fair was a nice place to tour. It was assisted living, though, and we were looking for independent living for my father in law.

I love [Removed] and the staff but the building layout was awkward and showed a lot of wear and tear.

My father is doing fair, he's had good days and bad days. They are doing what they can. The only thing he complains about is the meals, for the first month they were giving puree food and he was not too happy with that. Other than that, I feel that the staff is doing what they can to take care of my father.

This looked like a nice clean community when we visited. The people were nice and knowledgeable. This community was just a little farther away and a little more expensive than the one we chose.

This is a nice community. The staff are caring and very attentive for mom. The menu is good and she is happy with participating in the activities with the new friends she has made here.The community is very clean and we are happy to see her in a nice place for care. We would recommend this community to other families for a good value

My grandfather is doing pretty well since his move to this community. It is a very nice community, and we are pleased with all they have done for us. He is going to be making the transition to assisted living here at this facility. It is nice they offer different levels of care, so we do not have to move him to another community. The staff is sweet, and very good. We know he is safe, and good hands at this community. It is a nice, small community. They do a good job with the cleanliness. Everything is working out very well, and I would recommend this community.