The Heritage Tomball Senior Living

1221 Graham Drive Tomball TX 77375

866-465-5993

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The Heritage Tomball is a unique retirement community with a compassionate staff and customizable care - offering independent living, assisted living as well as respite and hospice care.

For those who value their independence but seek help with some of life's responsibilities, The Heritage Tomball offers an independent living community that provides support without compromising freedom. Our community sustains and encourages a senior's active lifestyle, in addition to providing companionship and social interaction.

The Heritage Tomball also offers a helping hand to seniors who have discovered that daily assistance is necessary. Residents of our Assisted Living Community are welcomed into the companionship of neighbors and the expert care of a thoughtful and courteous professional associates.

Pricing at The Heritage Tomball Senior Living

Room Type
Monthly Range* (USD)

Studio
$ See Pricing
1 Bedroom
$ See Pricing
2 Bedrooms
$ See Pricing
Semi-Private
$ See Pricing

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews of The Heritage Tomball Senior Living

3.7 of 5 Average rating
67 Reviews
Reviews gathered from across the web
(2) A Place For Mom
(65) SeniorAdvisor.com
  • Bad management, bilking seniors

    This place is horrible. Don't even think about housing a family member or friend at this home. My mother lived at The Heritage for two and a half years and they were constantly changing their story about what her rates for the next year would be. They didn't care at all about her financial situation and quoted her different rates than what they quoted other people. After multiple tries our family was unable to negotiate with Heritage to reach a compromise over the price tag. Instead they raised the rate even higher than they said they would. They couldn't even explain or justify the rate increase, using an incorrect points system that was unintelligible. An extra $200-$400/month is a lot of money. They should know that most elderly people are on a fixed income. They are literally just trying to bleed elderly people dry. Heritage (and their new director [name removed]) should be ashamed of themselves.

    Review originally written on A Place For Mom

    Bad management, bilking seniors

    This place is horrible. Don't even think about housing a family member or friend at this home. My mother lived at The Heritage for two and a half years and they were constantly changing their story about what her rates for the next year would be. They didn't care at all about her financial situation and quoted her different rates than what they quoted other people. After multiple tries our family was unable to negotiate with Heritage to reach a compromise over the price tag. Instead they raised the rate even higher than they said they would. They couldn't even explain or justify the rate increase, using an incorrect points system that was unintelligible. An extra $200-$400/month is a lot of money. They should know that most elderly people are on a fixed income. They are literally just trying to bleed elderly people dry. Heritage (and their new director [name removed]) should be ashamed of themselves.

  • The Slippery Slope of Declining Customer Service

    My Mom stayed at Heritage for four years at least. In the past 12 months, until we moved out in January, it has had many management problems, staff upset, management changes, home office trouble shooters, etc. Management has started to charge for every little amenity. I asked for a carpet clean on the renewal or our fifth year (I think) year. It was denied they were going to charge to clean the carpet. In my opinion, the housekeeping has gone down hill dramatically over the last four years and they are now charging for a deep clean for example. there are many hidden costs now. In the last year, we discovered a flaw in the medicine giving system and the flaw has endangered my Mom twice. The flaw consists of the RN having to enter any new medicines into the computer before the medicine assistants are able to give it. So as happened with us, if you get sick on Friday, you don't get antibiotic until late Monday ,if then, because the RN has to get around to entering it into the computer. The second time this happen to us is too complicated to explain but it was the same underlying problem that caused my Mom not to get medicine for several days when she was sick. The buildings and landscaping are looking so old and unkempt. I am wondering about the financial health of the company who owns Heritage. We were going to sign the 5th year lease with the $150.00 rent increase. Then we find out that my Mom has been put in a level of care which costs more. This was without a meeting of any kind with the family. The underlying cause was she had eye drops at 4 pm and that caused her to go to the next level of care because she was given medicines more times a day. I said it makes no difference when she gets the eye drops. You can just do it with her evening medicines. The management then refused so we were having to absorb a rent increase of $550.00 per month. I gave verbal notice on [date removed] and written notice on [date removed]. To my surprise, as one can't give notice on [date removed], and the manager even said I accept your notice on [date removed], we were charged for two days rent. To their credit, they did find some refunds for days Mom was in the hospital so we didn't have to pay the full amount but it did seem very unfair after all the problems and our past loyalty.

    Review originally written on A Place For Mom

    The Slippery Slope of Declining Customer Service

    My Mom stayed at Heritage for four years at least. In the past 12 months, until we moved out in January, it has had many management problems, staff upset, management changes, home office trouble shooters, etc. Management has started to charge for every little amenity. I asked for a carpet clean on the renewal or our fifth year (I think) year. It was denied they were going to charge to clean the carpet. In my opinion, the housekeeping has gone down hill dramatically over the last four years and they are now charging for a deep clean for example. there are many hidden costs now. In the last year, we discovered a flaw in the medicine giving system and the flaw has endangered my Mom twice. The flaw consists of the RN having to enter any new medicines into the computer before the medicine assistants are able to give it. So as happened with us, if you get sick on Friday, you don't get antibiotic until late Monday ,if then, because the RN has to get around to entering it into the computer. The second time this happen to us is too complicated to explain but it was the same underlying problem that caused my Mom not to get medicine for several days when she was sick. The buildings and landscaping are looking so old and unkempt. I am wondering about the financial health of the company who owns Heritage. We were going to sign the 5th year lease with the $150.00 rent increase. Then we find out that my Mom has been put in a level of care which costs more. This was without a meeting of any kind with the family. The underlying cause was she had eye drops at 4 pm and that caused her to go to the next level of care because she was given medicines more times a day. I said it makes no difference when she gets the eye drops. You can just do it with her evening medicines. The management then refused so we were having to absorb a rent increase of $550.00 per month. I gave verbal notice on [date removed] and written notice on [date removed]. To my surprise, as one can't give notice on [date removed], and the manager even said I accept your notice on [date removed], we were charged for two days rent. To their credit, they did find some refunds for days Mom was in the hospital so we didn't have to pay the full amount but it did seem very unfair after all the problems and our past loyalty.

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Community Details at The Heritage Tomball Senior Living

    There are no reviews written for this community

    • The Heritage Tomball Senior Living Amenities

      • Vegetarian
      • Outdoor Common Areas
      • Activities Onsite
      • Devotional Services Offsite
      • Devotional Services Onsite
      • Activities Offsite
      • Beautician Onsite
      • Meals Provided
      • Indoor Common Areas

    Senior Housing Types Provided at The Heritage Tomball Senior Living

      There are no reviews written for this community

      • Assisted Living
      • Memory Care
      • Independent Living
      • Nursing Home
      • Care Homes
      • Home Care
      • Senior Apartments