The Abbey at Westminster Plaza

We moved my mother-in-law into The Abbey Westminster Plaza Assisted Living in December 2018. She had been living at home with full time caregivers, but had basically become home-bound, by choice. Although extremely reluctant to make this life-altering change, it has been exactly that for her. Life altering! She loves participating in the various activities, and thoroughly enjoys the dining room...both the cuisine and the company. And don't you even think about making her miss her daily BINGO game! Throughout the last 18 months of dealing with COVID, The Abbey has dealt with first, the mandatory lockdowns, then routine protocols and now, the resurgence of the Delta variant with compassion, grace, and patience. Our family is exceedingly grateful for The Abbey Westminster Plaza!

We LOVE everything about The Abbey! We moved my father there this Summer and he loves it! The property is clean, beautiful, and peaceful! You would never know it is between two busy streets - Westheimer and Richmond! The staff are EXCEPTIONAL!!!! They are so kind to all of the residents and family! Meals are wonderful with numerous choices at each meal! It gives me complete peace of mind to know my father is well cared for and safe and happy!!!

We LOVE everything about The Abbey! We moved my father there this Summer and he loves it! The property is clean, beautiful, and peaceful! You would never know it is between two busy streets - Westheimer and Richmond! The staff are EXCEPTIONAL!!!! They are so kind to all of the residents and family! Meals are wonderful with numerous choices at each meal! It gives me complete peace of mind to know my father is well cared for and safe and happy!!!

The Abbey is a pleasant place to live. The residents are friendly, always greeting one in the hallways. The residence is tastefully furnished and the food is varied and good. There are varied activities and physical activities offered.

Our Mom moved in to the assisted living side of the Abbey in May 2021. My mother and father had been living in a house on their own and between the two of them, friends and family managed to get by. With my father's passing it was time to make the move. In our search for a facility the Abbey came highly recommended from friends. We have not been disappointed. The Facility - the common areas are numerous, clean and nicely furnished. Mom's apartment is kept clean, is sufficiently large and is not confining at all - she actually likes it. She has had no complaints about the food. The food is plentiful. The Staff - without exception the staff is competent and pleasant. The level of staffing seems appropriate to the needs. The staff strives to get to know the residents. The Care - effectively managing Mom's medications was a major concern of ours. The nursing staff is "on top" of the medications. Extra efforts are taken to keep the residents engaged in activities.

We moved my father in law to The Abbey when he could no longer care for himself. I was more than impress with everyone’s level of care and concern. I would absolutely recommend you visit The Abbey before making any decision on where your loved one will reside. We were kept abreast of any changes or Cerberus regarding his health and well-being. The staff treats everyone with respect and dignity. The administration staff was amazing in working with us. They are all involved in residents well-being.

Moving a loved one into an assisted living facility is a very difficult time for a family, but the people at the Abbey made the process as easy and pleasant as possible. There is a family atmosphere and the staff is very professional and accommodating to the resident and family. My mother also tells me the food is good.

Moving a loved one into an assisted living facility is a very difficult time for a family, but the people at the Abbey made the process as easy and pleasant as possible. There is a family atmosphere and the staff is very professional and accommodating to the resident and family. My mother also tells me the food id good.

Our aunt has lived at the Abbey's Independent Living center for 6 months now and loves it. She has made many new friends, enjoys the activities at the Wellness Center and occasional trips to local sites. There are plenty of areas to congregate and meet people which she enjoys, as well as two great outdoor gardens to sit. [name removed]and the other Abbey staff are very helpful and accommodating and have helped make her transition from home a breeze.

My parents are receiving excellent care at the Abbey and efficient. They provide an opportunity for my parents to participate in a number of activities daily. I am pleased with our decision to choose this community for their home.

They really took the time to address all my questions and concerns. They took the time to get to know us an did not just offer a sales pitch. This was my first tour, so I was really overwhelmed and nervous. I felt confident and comfortable when I left. I felt like my father would be safe and happy there. I felt like they really understood and listened. They took the time to show us around and really get a feel for what it would be like to live there. I had a really good feeling about it.

Our father was a resident at The Abbey’s Assisted Living until he died after contracting Covid at the facility. The Abbey, under the direction of their Wellness Director [name removed], committed highly dangerous errors with his medication. [name removed] is The Abbey’s most senior medical professional and she’s not a Registered Nurse but rather a Licensed Vocational Nurse. According to the Nurse Registry, “working as a Licensed Vocational Nurse requires doing so under the supervision of either a doctor or Registered Nurse.” To our knowledge, there is no Registered Nurse or doctor on staff at The Abbey. [name removed] reports to Assisted Living Manager [name removed]. A hospice nurse (an RN) from an outside agency who cared for Dad discovered that he was being overdosed with opioids, receiving 3 times his prescribed dose. According to The National Institute on Drug Abuse, "Fentanyl is a powerful synthetic opioid analgesic that is similar to morphine but is 50 to 100 times more potent". She brought the overdose to [name removed] attention and was ignored, so she alerted [name removed] and was again ignored. Ironically, the med aide was placed on suspension, however [name removed] and [name removed] are still serving as Wellness Director and Assisted Living Manager. This is from an email from [name removed], Executive Director regarding the incident: “The med aid was a long-term employee who was consequently counseled and suspended during the investigation, after which time she decided to leave to pursue her nursing degree after feeling she was wrongfully accused.” Dad was not only overdosed with opioids; he was also overdosed with antidepressants/sedatives. The hospice doctor prescribed him Trazodone in a 50 mg dose. [name removed] filled the prescription for double the amount -100 mg for over 6 months until again, the error was discovered by an outside party, the hospice nurse. She called the Hospice Agency and told them that she’d no longer give them business from The Abbey unless our hospice nurse was removed. There are supposed to be legal protections in place for “whistleblowers” so that dangerous, unethical and criminal behavior can be exposed without fear. Such was not the case for our hospice nurse. She was extremely good to Dad and losing her broke his heart. We would have moved him, but he was too frail and a few months later he contracted Covid and died. (the hospice nurse said she witnessed medication errors with other residents as well). So one must wonder, were the medication errors a result of gross incompetence and negligence, or intentional because an over drugged resident was easier to deal with? The issue was also brought to the attention of [name removed], Regional Director of the company that owns The Abbey, who reports directly to owner [name removed] of Tyler, Texas. We have reported The Abbey to The Texas Department Of Health and Human Services which is the state agency which governs nursing homes and assisted living facilities. Based on our report, [name removed] is under investigation by The Texas Board of Nursing.

We feel so blessed to find The Abbey. Everyone truly cares about every resident. They know everyone's name and are happy to help the residents with any situations. I visit often and get to witness the kindness in person. The food is fabulous and everything is always clean. They have an abundance of activities — something for everyone. You can tell when a job is just a job to people — this staff really loves what they do.

My parents moved to the Abbey about six years ago. The staff has always been supportive, loving and kind to our entire family. When my mother needed to be moved to memory care, and when she eventually passed away, they met with us regularly and provided the empathy and guidance that we really needed. They continue to support my father with kindness, empathy and love. We are very grateful for the Abbey. They have also helped us stay connected to my dad through the Covid restrictions..... responding to our communication requests very quickly, which has helped my father (and all of us) tremendously during this incredibly stressful time.

We moved my mom and her husband to the Abbey 9 years ago. Her husband has since passed. We have found the Abbey to be a caring and concerned facility. They will follow through on requests, and encourage my mom to be as independent as possible. The caregivers are safety conscious and will check on mom if I have a concern. The activities provided are great. Mom has taken part in all of them . She enjoys the crafts and outings, the games, and the friendship of the activity staff.

Our family member has been at the Abbey for nearly 5 years and did not become a resident willingly. She was not able to take care of her daily living needs and staying at home with very little interaction or opportunity for socializing was not an option. She did resist and made us feel miserable for leaving her. However, the staff tuned into her and were able to find activities which peaked her curiosity and with a little encouragement she became an active participant. The staff looks at the individual and works with them to develop activities where they can feel special and excel at their level. Now she loves the staff, they have become like family. When we go to visit it is as if we are interrupting her schedule. It's all in timing. She tells us she loves the food and the people there are so nice to her and she doesn't have to worry about anything. To be so lucky.

The Abbey at Westminster Plaza is a warm and caring facility with compassionate staff members who truly go the extra mile to make sure that your loved one has the very best of care. My father has been a resident for the past 4+ years and has transitioned from independent living to assisted living to memory care. The Abbey staff has been phenomenal in helping my family with each step of the journey.

My parents lived at the Abbey for 3 years. We all have been very pleased with the Abbey. My parents wanted a good continual care place with lots of light, a welcoming atmosphere, and one where they did not have to put down a massive payment up front. The Abbey was all of that and provided a wonderful first Houston home for them. We toured both the independent living and the memory care places before deciding. The traditionally decorated memory care was the nicest we had visited in Houston. It smelled clean and fresh; I smelled nothing that reminded me of a hospital or geriatric home. Both the staff and residents at the Abbey are welcoming and caring; the apartments are spacious and bright and tastefully appointed with large windows. My mother lived her days out there, and the only reason we moved my father was to get him closer to us. He has missed the daily contact with the many friends that he made there. If we could have moved the Abbey closer to us, we would have! The Abbey offered many interesting opportunities for trips and events, though neither of my parents took advantage of them. Other services, such as an on-site podiatrist provided bi-monthly and a home health care service were convenient for them and for us, though a little tricky for me to manage from a distance. The home health care service regularly offices on site, and it was easier to work with them there.

The memory care unit is the neglected step child at the Abbey. Horrible . Unsanitary. You smell urine as soon as you walk in the door. We worked with the staff management to get numerous issues resolved but pulled my father out of the facility after a few months as they could not provide clean sanitary environment for my father. A few great hands-on attendants, but the neglect of training and lack of responsibility by management (Houston facility up through Dallas office) is shocking.

My parents lived in the independent living section of this facility for more than three years. Lots of great activities and an amazing chef/dining room. Their experience was positive until they started having health/mobility concerns. BEWARE that you will be signing a 12 month lease! There was NO FLEXIBILITY and no compassion when their needs changed. And the assisted living section of this facility should be avoided - the care was minimal and the employees were unprofessional. It seems to be all about the profit here - not the happiness and care of their residents. As we tried to exit, we were questioned and challenged every step of the way. We are glad to have moved on.