The Abbey at Westminster Plaza

The location was very near my daughter and where we were staying. That was a big plus for us. We were very impressed with the director [name removed]. Ultimately we felt that our loved one would do better in our home town and get the same care at the assisted living focused care (not memory care) that he was receiving at The Abbey.

The Abbey Assisted Living facility was home to my mom for 10 years. Throughout her time, the staff and management provided fantastic care and very responsive. The facility has great AMENITIES, lots of activities, and entertainment for special holidays. I have visited most of the assisted living facilities in Houston and the Abbey far exceeds any other facility. They keep the Abbey updated and are constantly cleaning. The staff, from management, nurses, maintenance, wait staff, etc., are polite and very caring to residents and family.

I MOVED IN FROM PORTUGAL. MY FAMILY WAS HUNTING WITH ME FOR A SPECIFIC PL. I HAD NEVER SEEN THE ABBEY, BUT WE PULLED IN. WE WERE MET BY A SMILING LADY SO I ASKED, IF THEY COULD SHOW ME SOME PLACES. THEY WOULD BE DELIGHTED..I ASKED. "N O W?" TRULY NOT EXPECTING, PLEASE SIT DOWN AND I WILL GET YOU OUR LITERATURE.SO WE SAT ROLLING OUR COLLECTIVE, BUT IMMEDIATELY SHE RETURNED AND OFF WE WENT TO SEE THIS QUIETLY RESERVED YET WELCOMINGLY SOPHICATED PLACE. CARPERT SMELLED AND LOOKED NEW. THERE WERE NO MARKS ON WALLS. "BRAND NEW" WENT THROUGH MY MIND. THE VERY FIRST PLACE SHOWNED TO ME, I TOOK. THERE IS A LOVELY FOUNTAIN OUTSIDE MY LIVINGROOM AND BEDROOM WINDOWS THEN PEOPLE KEPT STOPPING BY WELCOMING ME TO A PLACE THEY LOVE.. ME TOO!!

They were friendly, a number of things were outside to get to like the gym. I didn't like that.

We moved here after Harvey. And we highly recommend the Abbey. The finishes are first class; from the crowns moldings, faux wood floors in public and stainless appliances. When anything needs attention all you have to do is make a maintenance request. The meals are wonderful. We are safe The Abbey Att and the Staff

People are very friendly. The food is very good. Maintenance takes care of any needs I have usually very minor.

There are many highly rated senior living communities in the Houston area, but I would like to share the wonderful experience we have had at The Abbey at Westminster Plaza and believe it is one of the greater communities in our area. My Dad moved into the Assisted Living community of The Abbey in Apr 2021 after living at the Independent community at The Abbey since Mar 2016. The dedicated and caring staff at the Assisted Living community took the time and made my Dad comfortable in the transition to Assisted Living. I found comfort and peace of mind knowing my Dad was well cared for and his needs were being met. The staff, the caregivers, nursing, dining, recreational and housekeeping staff were always, professional, kind and caring.. My Dad and I, have always been pleased with the accommodations, communication, nursing, security and the food, especially the food, at both communities is our reasons why The Abbey is one of the greater senior living communities in Houston.

After my mom passed away, my dad moved from their single family home to Independent Living at The Abbey and thoroughly enjoyed their wonderful chef-prepared meals, friendly residents and staff, activities and beautiful living environment. When my dad required additional assistance with daily tasks and medication reminders, it was easy to transition him to the Assisted Living building on the same property. I have extremely pleased with the staff at The Abbey ~ they are compassionate and knowledgeable. I offer my highest recommendation.

We moved my mother-in-law into The Abbey Westminster Plaza Assisted Living in December 2018. She had been living at home with full time caregivers, but had basically become home-bound, by choice. Although extremely reluctant to make this life-altering change, it has been exactly that for her. Life altering! She loves participating in the various activities, and thoroughly enjoys the dining room...both the cuisine and the company. And don't you even think about making her miss her daily BINGO game! Throughout the last 18 months of dealing with COVID, The Abbey has dealt with first, the mandatory lockdowns, then routine protocols and now, the resurgence of the Delta variant with compassion, grace, and patience. Our family is exceedingly grateful for The Abbey Westminster Plaza!

We LOVE everything about The Abbey! We moved my father there this Summer and he loves it! The property is clean, beautiful, and peaceful! You would never know it is between two busy streets - Westheimer and Richmond! The staff are EXCEPTIONAL!!!! They are so kind to all of the residents and family! Meals are wonderful with numerous choices at each meal! It gives me complete peace of mind to know my father is well cared for and safe and happy!!!

The Abbey is a pleasant place to live. The residents are friendly, always greeting one in the hallways. The residence is tastefully furnished and the food is varied and good. There are varied activities and physical activities offered.

Our Mom moved in to the assisted living side of the Abbey in May 2021. My mother and father had been living in a house on their own and between the two of them, friends and family managed to get by. With my father's passing it was time to make the move. In our search for a facility the Abbey came highly recommended from friends. We have not been disappointed. The Facility - the common areas are numerous, clean and nicely furnished. Mom's apartment is kept clean, is sufficiently large and is not confining at all - she actually likes it. She has had no complaints about the food. The food is plentiful. The Staff - without exception the staff is competent and pleasant. The level of staffing seems appropriate to the needs. The staff strives to get to know the residents. The Care - effectively managing Mom's medications was a major concern of ours. The nursing staff is "on top" of the medications. Extra efforts are taken to keep the residents engaged in activities.

We moved my father in law to The Abbey when he could no longer care for himself. I was more than impress with everyone’s level of care and concern. I would absolutely recommend you visit The Abbey before making any decision on where your loved one will reside. We were kept abreast of any changes or Cerberus regarding his health and well-being. The staff treats everyone with respect and dignity. The administration staff was amazing in working with us. They are all involved in residents well-being.

Moving a loved one into an assisted living facility is a very difficult time for a family, but the people at the Abbey made the process as easy and pleasant as possible. There is a family atmosphere and the staff is very professional and accommodating to the resident and family. My mother also tells me the food is good.

Moving a loved one into an assisted living facility is a very difficult time for a family, but the people at the Abbey made the process as easy and pleasant as possible. There is a family atmosphere and the staff is very professional and accommodating to the resident and family. My mother also tells me the food id good.

Our aunt has lived at the Abbey's Independent Living center for 6 months now and loves it. She has made many new friends, enjoys the activities at the Wellness Center and occasional trips to local sites. There are plenty of areas to congregate and meet people which she enjoys, as well as two great outdoor gardens to sit. [name removed]and the other Abbey staff are very helpful and accommodating and have helped make her transition from home a breeze.

My parents are receiving excellent care at the Abbey and efficient. They provide an opportunity for my parents to participate in a number of activities daily. I am pleased with our decision to choose this community for their home.

They really took the time to address all my questions and concerns. They took the time to get to know us an did not just offer a sales pitch. This was my first tour, so I was really overwhelmed and nervous. I felt confident and comfortable when I left. I felt like my father would be safe and happy there. I felt like they really understood and listened. They took the time to show us around and really get a feel for what it would be like to live there. I had a really good feeling about it.

Our father was a resident at The Abbey’s Assisted Living until he died after contracting Covid at the facility. The Abbey, under the direction of their Wellness Director [name removed], committed highly dangerous errors with his medication. [name removed] is The Abbey’s most senior medical professional and she’s not a Registered Nurse but rather a Licensed Vocational Nurse. According to the Nurse Registry, “working as a Licensed Vocational Nurse requires doing so under the supervision of either a doctor or Registered Nurse.” To our knowledge, there is no Registered Nurse or doctor on staff at The Abbey. [name removed] reports to Assisted Living Manager [name removed]. A hospice nurse (an RN) from an outside agency who cared for Dad discovered that he was being overdosed with opioids, receiving 3 times his prescribed dose. According to The National Institute on Drug Abuse, "Fentanyl is a powerful synthetic opioid analgesic that is similar to morphine but is 50 to 100 times more potent". She brought the overdose to [name removed] attention and was ignored, so she alerted [name removed] and was again ignored. Ironically, the med aide was placed on suspension, however [name removed] and [name removed] are still serving as Wellness Director and Assisted Living Manager. This is from an email from [name removed], Executive Director regarding the incident: “The med aid was a long-term employee who was consequently counseled and suspended during the investigation, after which time she decided to leave to pursue her nursing degree after feeling she was wrongfully accused.” Dad was not only overdosed with opioids; he was also overdosed with antidepressants/sedatives. The hospice doctor prescribed him Trazodone in a 50 mg dose. [name removed] filled the prescription for double the amount -100 mg for over 6 months until again, the error was discovered by an outside party, the hospice nurse. She called the Hospice Agency and told them that she’d no longer give them business from The Abbey unless our hospice nurse was removed. There are supposed to be legal protections in place for “whistleblowers” so that dangerous, unethical and criminal behavior can be exposed without fear. Such was not the case for our hospice nurse. She was extremely good to Dad and losing her broke his heart. We would have moved him, but he was too frail and a few months later he contracted Covid and died. (the hospice nurse said she witnessed medication errors with other residents as well). So one must wonder, were the medication errors a result of gross incompetence and negligence, or intentional because an over drugged resident was easier to deal with? The issue was also brought to the attention of [name removed], Regional Director of the company that owns The Abbey, who reports directly to owner [name removed] of Tyler, Texas. We have reported The Abbey to The Texas Department Of Health and Human Services which is the state agency which governs nursing homes and assisted living facilities. Based on our report, [name removed] is under investigation by The Texas Board of Nursing.

We feel so blessed to find The Abbey. Everyone truly cares about every resident. They know everyone's name and are happy to help the residents with any situations. I visit often and get to witness the kindness in person. The food is fabulous and everything is always clean. They have an abundance of activities — something for everyone. You can tell when a job is just a job to people — this staff really loves what they do.