Forwood Manor

I would say that the balance between independence and care is just what she needed being mobile. She had the option to be very social or private as she chose- she was able to manage her own medication and self care while they provided meals housekeeping security and risk-free living. They also provide car services and weekly shopping trips for the residents. She had a great experience here at Forwood Manor.

I needed a location that would allow my service dog and 2 emotional support dogs. When I signed my 2 month lease I stated several time I had my three dogs and was reassured that wouldn’t be a problem. But in the dining area they didn’t want my service dog there. I had to tell them the law. Socialization, activities none. Maintenance never helped with my carpet. I had a fall and spent several days in the hospital. Upon return I spend tine in the medical unit. There I witnessed staff belittling 2 residents and treating me like a leaper. They required I take a COVID test, but 2 months I am still waiting. And I’m waiting for my COVID injection. And was told I had to get rid of my dogs. I came because I was told I could have my three dogs. Staff that delivers my meals are ok if you like your drinks spilled on the tray. Staff that deliver the mail are friendly. Can’t get involved in any activities. I came so I could keep my 3 dogs I love the location but,

I would not recommend this ‘5 star’ community. Highly disappointed for the incredible amount of money my father spends every month. My father has been at Forwood for 3 months, he moved here after my mother died. He was very lonely and we thought this would be a great way for him to meet people. Covid is still going on and this facility does nothing to help the seniors stay active and provides NOTHING for to do to interact safely on a daily basis. After a storm over a month ago, the front entrance is still in disarray and no work has been completed to fix the entire front entrance and adjacent meeting area for guests ‘who are not allowed to visit’. My father wants to move and we are looking. You pay a 4000 dollar one time fee....you get nothing for this! Do not place your loved ones here...it is all a lie to get your money!

While my in-person tour was restricted due to Covid-19, [name removed] was most helpful in describing the apartment layout along with detail of the unit paint/carpet scheme. It would appear that Forwood Manor management has instituted very strict safety requirements (gowns, masks, gloves, face shield), which is a sign of their concern for the safety of residents and employees. [name removed] is a wealth of knowledge about the facility and the management company. I saw residents walking outside on the property wearing appropriate safety masks. From the outside of the building, I saw that the apartment I was considering has 2 big bay windows, which look ideal for plants. Forwood Manor appears to be a nice place to live.

We chose this community because of the activities provided and the food, but both have been impacted because of the virus. The room sizes are nice, my mother has two nice walk in closets. She ate here once before the shutdown and they served restaurant style. Now because of COVID, they deliver the food to her room. My favorite part about the community so far has been that they really try to create a community environment. They had a parade of antique cars come by and the staff did Christmas in July carols in the hallway. They are making an effort during the restrictions. I would recommend Forwood Manor.

My mother has been in Forwood Manor for over 5 years, first in Independent Living and now in Assisted Living. The best thing about Fowood is the staff. My mother absolutely loves them, so of course I do too. I call them her Forwood Angels! Back when I could visit in person I enjoyed meeting the nurses and managers -- they are such caring people, and getting to know them gave me full confidence that mom was in the best of hands. I should add that Mom also LOVES the food. Lots of choices. And when she's too tired to go to the dining room for breakfast they bring it to her -- happily! During the Covid-19 pandemic I have kept in close touch with management and they have been meticulous in keeping mom safe. Of course it's sad that I can't visit her now, but at least I know she's safe and happy, and Forwood has facilitated zoom calls so that we can still see each other from afar. Thank you Forwood Manor for giving me piece of mind!

We have been touring communities in the Wilmington area for our Mom. This community is very nice, get appeal when walking up to the main entrance, the elderly have porches on the first floor. (Loved it). Friendly front desk person and a great room just off the main lobby. The elderly had an entertainer preforming and they were enjoying it. Only a couple of down falls for this community, the front hallways to get to the assisted living or any main common areas (like dinning room, the front lobby great room, activities room) are long and dark (need to invest in better lighting). The carpets are dated and very dark, which doesn't help with the lighting of the hallways. The independent living very beautiful, but they need to make improve the assisted living to the standards of the independent living. The assisted living looks like a step-sister and has not had any attention to it. Apartments in the assisted living looked more like a converted nursing home room. Nothing worth mentioning. Prices were a little high, for not a great assisted living. Not a place for Mom.

Very nice and comfortable feel to the place. Nice people. Very interested.

excellent -- [name removed] was very good about explaining the community. We like the fact that it is a CCRS community. Forwood was clean with many places to sit alone or with people when you want too. Staff seems to intermingle with tenants. Room outside to sit and enjoy the nice weather. Walking path nearby. Very impressed with site.

NOT AS SOLD! VERY DISAPPOINTED. MOTHER MOVED TO BETTER CARE AND THRIVING UNLIKE FORWOOD. LIKED AT FIRST, BUT REALIZED QUICKLY THEY DONT GIVE A [profanity removed] AND WILL NICKLE AND DIME TILL YOU HAVE NOTHING OR A FAMILY TO REMOVE THEM THEM FROM $ SUCK. HAVE REPORTED TO OMBUDSMAN ON SKILLED NURSING.

I had a nice tour of this community. I toured it for my sister, and her needs. The community looked good from what I was shown. The staff was kind, and helpful. My tour guide was nice, and answered all my questions. It was not the community for her, but my tour was pleasant one.

We were happy with the care from this nice community. We like knowing that it was clean and maintained. They offer healthy meals and a nice variety of activities. This was a good place for care and comfort from the good staff. We would be happy to recommend this community for other families for the value and the care that is received.

All of the people at the facility are great. In general, my dad's "independent living" apartment on move-in day appeared good, freshly painted and maybe new carpet installed. I did find a couple of "big" things that needed immediate attention due to safety concerns. First, one of the hand rails in the shower/bathtub was actually very loose and the doors into and in the bathroom would significantly stick when closed (my dad almost fell over trying to open the linen closet on move-in day). There were also "little" things that the facility had missed in their final check. They did, however, take care of them right away. The food is great and the landscaping is great for walking my dad's little dog.

My mom moved there after suffering a stroke. When we arrived on her move-in day, the receptionist who was supposed to give us the key to her room was clueless; she had no idea about my mom's arrival or where the key was. It took about 20 minutes, with the receptionist calling different people, for her to find the key. We later asked the receptionist what time breakfast was served the next day (Sunday). She said breakfast ended at 10 a.m. My siblings arrived on Sunday at 9;30 to have breakfast with Mom. When we got to the dining room, it was closed. Breakfast had ended at 9:30. We also observed signs up about all activities being cancelled due to the residents being sick. Four days later, my mom caught the illness (gastroenteritis) and had to be hospitalized for 3 days. She came back to FM after being discharged. When my mom moved in, she did not have the strength in her hand to unlock her door. She was almost in tears and said she could not leave her room for fear of being locked out. After several days, I asked the staff to change the lock to one that did not require so much strength. This is when they offered to put a "pistol grip" on her key that made it easier to unlock. Of course that worked, but why did they not issue the key with that grip. After all, FM is intended for elderly residents and problems with the key must be common. My mom told me that one morning when she went to breakfast, there was none. No employees showed up. Two weeks after my mom moved in, she wanted to go home. She hated it. She felt isolated and miserable. So, we moved her back home and made other arrangements. Now FM is insisting that she pay for two months of rent PLUS the non-refundable move-in fee of $3600. In other words, $10,200 for living there for 10 days. So, be warned.

Liked the 2 bedroom suite, but wouldn't need such a big kitchen, just a place for a larger table for company visiting. It has a nice outside entrance for our little dog.

We toured this community when we were looking into senior living options for a loved one. This seemed like a very nice place, and it received a lot of praise from all of my family members who saw it. It was high end, but also one of the more expensive options that we saw.

Overall they have been really great to deal with. Matt, the gentleman that we dealt with, was very knowledgeable and helpful. They made it a very easy experience and a smooth transition.

My mother's transition into a retirement community was very smooth because the staff made the extra effort of seating her with a variety of other residents. She met several people with common interests & friendships have already developed.