Merrill Gardens at Glen Mills

What our family likes the most about the Merrill Gardens community is the people. They get it and aren't just there to "work" but they understanding the whole thing.

We had some mess up with medications but that has all been resolved. The food is delicious, but the ingredients used have too much salt in them. Chef does not add salt, but it is creating swelling in mom's feet. I understand there are other residents that have asked for some changes in this area as well. The activities seem creative although my mom has not been able to participate. I am very happy as is my mother with our decision. She feels safe and well cared for. I would recommend the facility. It is a very friendly environment and staff are always smiling and asking how they can help.

The size of the facility is comfortable for me… Not too big… I feel like I know most of the other residents who live here just after being here for two months. The room sizes are sufficient. The only thing missing is the pool. I would recommend Merrill Gardens at Glen Mills.

Everything is fine, I would recommend you stay on top of any of the services the community is supposed to be taking care for your loved one. Some of the care they are able to provide is: medication management and bathing assistance. It would be nice to have the caregivers peek in and make sure if my loved one needs assistance with dressing, or escorting my loved one to the dining room, like they are supposed to be doing. The staff communication with the family is good. I have always been able to get a hold of staff. It would be nice to know when therapy is able to to see my loved one, so I can call with any questions. The community is clean and the food is excellent.

I absolutely love Merrill Gardens at Glen Mills. The transition was wonderful. Everybody was great in providing as much information as possible upfront. Move-in was easy. Right from the beginning, everybody was reaching out and being inclusive. They went out of their way to find people my dad's age interested in similar activities for him to be engaged with other residents. The food is wonderful, and he's actually gained a little bit of weight. They have an assortment of activities throughout the day that are not only social but also good for your physical and mental health. He has options to try things he hasn't experienced before. And if you're interested in things they don't offer, they go out of their way to try to find others interested in the same thing and get that set up. The grounds are beautiful. The entryway is very welcoming and friendly. There's always a group of people there saying hello to you. The front desk people know everybody. They are friendly and helpful. And the room is great. They had lots of options for different room layouts. I couldn't ask for a more safe, secure place for him to be at this stage in his life without feeling like somebody is looking over his shoulder and limiting his experience. If it were available for me at my age, I would be there in a heartbeat!

The experience at Merrill Gardens was very smooth. My folks had a good experience with the tour, the paperwork and getting settled in. They are enjoying the atmosphere, the food, and the other folks who live there. Everyone there is friendly and nice to speak with. We've also experienced very helpful and friendly staff who have answered my questions.

My mother loves living at Merrill Gardens. It's a lovely place. The facility is nice. The apartment is spacious and has a great layout. She is well taken care of and appreciates that meals are provided for her. And she's safe there.

I like Merrill Gardens. The independent side is a very friendly community. It's like being in your own apartment - you can come and ago as you please. It's a very friendly atmosphere, and very convenient for senior citizens, especially if you can get around on your own. It's very inviting. The staff is great. They have great activates. I thought it was a good value.

I would recommend Merrill Gardens at Glen Mills to others for their loved ones. The staff that I worked with in the beginning were very nice and accommodated my loved one's request when moving in. They have a lot of activities for the residents to participate in.

They just hired a new general manager, they are very poor with communication and they never told us this new person was being hired. They do not adhere to any types of special diets. They are not very good at applying non-medicinal measures for the residents. It has been a poor experience and I would not currently recommend them.

The quality of the meals have been so bad that our loved ones are refusing to eat dinner. They are experiencing staffing issues so when the food is set out buffet style it gets cold. They did just change chefs so we believe the meals are starting to get a little bit better. The value for cost will be much better once the meals and dining service improves. Also we wish they would encourage the residents especially our loved one to get involved more.

According to our loved one the meals are a little inconsistent, and due to the restrictions the activities have been shut down and certain services aren't able to be taken advantage of which is not the fault of the facility. We would recommend this community to others.

The activities usually are good, but with covid they have been shut down. The staff members and other residents are very friendly.

It's a great community overall, with lots of amenities. It's a brand new clean facility and they normally offer lots of things to do. The room sizes are great and they seem to like the food. I would recommend this community.

Beautiful Community, a ton of amenities, especially the underground parking. We were not impress with the lack of staff at this community. I understand it's an independent community, but we would be spending close to $6K for the two of us. We could easily spend that at another community with more and services. The resident handbook and the sales person talks a great game, but the misleading of information is a joke. The sales person, he told us about all of the services that The Summit was offering when we put a deposit down early and of course none, NONE of them have been delivery yet. After this COVID19 is over, we are definitely looking to move out as soon as possible. This community is a bait and switch.