1519 Rockland Rd., Wilmington, DE 19803
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
For a local A Place for Mom Advisor(877) 345-1716
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Meals & dining
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Value for cost
You won't do any better than this community, They really care, and they are trying really hard during covid. Their residences have been covid free and have a great plan in place to keep the residents safe. The staff is extraordinarily dedicated to being and doing everything they can to make the best of a very difficult situation. I would recommend this community.
Response from Rockland PlaceNovember 30, 2020
Thank you for reviewing our community and providing such specific feedback. We will pass along your high praise to our hardworking team.
The staff at Rockland Place are very nice, we are very pleased with the overall value of this community. For activities prior to COVID they had live music come in once or twice a week, discussion groups, as well as a prayer service. When you look at the front of the brochure the food looks like its from a five start restaurant, but when you get there its just above cafeteria service. The rooms are good size, similar to a hotel room. The have studios, one bedrooms and two bedrooms. The staff has great communication between the residents and their families especially now during COVID.
This community presents very well when you first walk into the community. My sister and I were looking for a community for our Mom. We wanted to see both the assisted living and memory living. We set an appointment ahead of time and when we got there on a weekday in the middle of the afternoon, no body was available to tour us. Waited for 45 minutes until the Executive Director who didn't seem happy that she had to tour us, toured us. She was in a rush during our tour, we asked about seeing the memory living and the Executive Director said that we need an advance appointment before they let us see that part of the community. (Which we had, and express that to the Executive Director). Which didn't make any sense, we also notice that a lot of nursing staff around the station on their cell phones and cursing during our tour. Executive Director addressed this with the nursing staff, but when we left the nursing station and looked back at the station, 2 of the nurses were giving the Executive Director the middle finger. If that is how they act towards their boss, I can't image what they would do with my Mom in this community. Also, their prices were really high, the Executive Director asked if we had a long term care policy and that policy would cover the cost. That didn't make sense of why the prices were so high, plus the attitude of the nursing staff, we are going to be looking for another community.
Very disappointed my husband was in his room most of the time meals were not as advertised. Very expensive for services provided. He was there for 2 weeks respite found someplace that met his needs
Went to rockland for 2 week respite very disappointed. Since they did not have memory care available they required a outside care-giver for 16 hours a day. My husband was in his room most of the time did not seem to participate in activities. Meals were disappointing. I had two meals and observed 2 other meals.Salad was not offered I later found that it could be ordered off a different menu. Two residents at a different table could not order until a friend found a staff member 45 minutes later. They said this was not the first time they waited. Other residents were leaving by the time their dinner arrived. we left a day early and were told we signed for 14 days so no refund for the day. Would not recommend. I found the lobby depressing and am sorry we had a very expensive negative experience. Years ago we visited and found this a great place. Sorry to say it has changed significantly.
The minimum for Resprite care was too long for our immediate needs. They were very helful.
Response from Rockland PlaceMarch 18, 2019
Thank you for the feedback, I am sorry to hear we were not the perfect fit. I’ll read your review to the team to acknowledge their dedication and thank them for a job well done. Sincerely, Brenda Negron, Executive Director Posted on behalf of Brenda Negron.
Chose this place haven't moved my mother in yet,
Response from Rockland PlaceOctober 30, 2018
Thank you for taking the time to share your experience. We’re committed to creating an extraordinary community where people thrive and an excellent value for the lifestyle our residents enjoy. I’m glad you’re satisfied. Please stay in close contact and let us know what we can do to ensure your mother thrives at Rockland Place. Sincerely, Brenda Negron, Executive Director Posted on behalf of Brenda Negron.
My father-in-law refused to go and decided to stay at home with home health care help. He did love the place but couldn't bear to leave his home. Please note, Rockland place was number 1 of our choosing. Their help was invaluable. Thank you for your service. Angela Davidson
Response from Rockland PlaceApril 23, 2018
Thank you for your high marks and for visiting our community. Whatever your choice may be, please feel free to call any time if you have questions along the way. We are glad to help in any way we can. Sincerely, Brenda Negron, Executive Director Posted on behalf of Brenda Negron.
I know my sister is in good hands, and safe in this community. It is a good community with kind people. They are taking good care of her, and her needs. They are great with their commutation. The community is very well-kept, they do a good job with the cleanliness around facility. She has gotten involved with some of the activities they offer. I would recommend this community to my family, and friends.
Response from Rockland PlaceSeptember 12, 2017
Thank you for taking the time to share your experience. I’ll read your review to the team and acknowledge them for their dedication and thank them for a job well done. Please stay in close contact and let us know what we can do to ensure your sister continues to thrive here at Rockland Place. Thanks again, Brenda Negron, Executive Director Posted on behalf of Brenda Negron.
The people I met at this community were nice. They say they are able to accommodate different dietary needs and they seem to offer some nice activities. The community looked clean.
Response from Rockland PlaceSeptember 12, 2017
Thank you for visiting. I’m glad you had a positive experience and thank you for the high praise for our community, friendly staff and cleanliness. We are committed to continuous improvement; if you could let me know what we could do differently to earn four or five stars, please call me any time at [removed]. I hope we see you again soon and if you have questions along the way please feel free to give us a call. Thanks again, Brenda Negron, Executive Director Posted on behalf of Brenda Negron.
My mother has recently made the move into this community and things have so far everything is going okay for her. I am comfortable with the care the staff are providing to her but I do think that the administration could use some more organization in there paper work. My mom has mentioned that the food is a little bland and could use better quality. Overall the adjustment has been a little difficult and I think they could use some improvements.
Response from Rockland PlaceJuly 21, 2017
Thanks for sharing your positive experience – we love what we do and I’m glad it shows. It would be great to know what we can do differently to earn a five-star review. We are focused on constant improvement and your insights would be helpful. Please call me anytime at [removed] with ideas or input to ensure your Mom continues to thrive. Sincerely, Jen Quinones, Executive Director Posted on behalf of Jen Quinones.
Beautiful and very clean facility. Numerous room varieties and all seemed very spacious with adequate closet space. When closets weren't available the facility provided an Armoire for the room. Most units had full kitchens from the days of independent living. It appears these are being replaced. The facility had a very "Home like" feel.
Response from Rockland PlaceJuly 17, 2017
Thank you for taking the time to review our community and for your positive feedback. We’re committed to creating an extraordinary community where people thrive and an excellent value for the lifestyle our residents enjoy. I’m glad you’re satisfied. Sincerely, Jen Quinones, Executive Director Posted on behalf of Jen Quinones.
PLEASE READ. I would never recommend a loved one or family friend to live at Rockland. I was once told by the nursing supervisor [Removed], and I quote "make no doubt about it, this is a nursing home not assisted living". They simply do not staff with registered nurses around the clock and many of the residents need a level of care by staff that have enough education and skill to care for them. They deserve the best and unfortunately WATERMARK is more about the almighty dollar. Severe lack of staff and skill leads to poor care.
Response from Rockland PlaceMarch 16, 2017
I’m surprised and sorry to hear that you are dissatisfied with your experience. We typically receive high marks for our care and associates and we are routinely voted the number one Assisted Living in Wilmington. I would like to assure you we meet all state staffing requirements and regulations, and often surpass them. I would definitely appreciate the opportunity to speak with you in person to apologize and address your concerns. Please call me at [removed] to discuss. Thank you. Sincerely, Jen Quinones, Posted on behalf of Jen Quinones.
We had an okay experience during my husband experience here at this community, but I did have to take him out. They were unable to provide the level of care he needed. They said he had a situation with one of the employees. I would say they did a decent job caring for him and his needs, but it wasn't a good fit for him and his needs.
I was not impressed with the experience. My tour went well and it seems nice but I would not want to visit them in the future. Not the right place for my loved one.
Response from Rockland PlaceSeptember 27, 2016
Thank you for visiting. I’m glad your tour went well and I’m sorry our community wasn’t a perfect match for you. I wish you all the best in your search and hope you find a community that is ideal for you. Sincerely, Jen Quinones, Executive Director Posted on behalf of Jen Quinones.
Mom was not happy with moving into this community. She does say that the staff treat her like royalty. The staff have bent over backwards to make her feel welcome. They are encouraging her to become more active in the community and with other residents. She likes the food and they keep the community spotless. I would recommend this community.
Only private pay, does not accept Medicaid. Very nice and helpful over the phone.
I am considering removing my mother from this facility. A nurse told me their were 3 fractures on just a single shift only a week or so ago. They do not want to pay enough staff to work at Rockland. Many of the nursing staff are not even from the US and I find difficult to communicate with. As for the dining, mediocre at best. I worry for her well being. Look elsewhere.
Response from Rockland PlaceJune 28, 2016
I’m a bit shocked by your review as we have had no complaints from family members. I sincerely apologize for your frustration and I urge you to contact me directly at your soonest convenience. We are committed to extraordinary care and our staffing levels are budgeted higher than surrounding communities. Our family members don’t hesitate to contact me if there is an issue and we are committed to resolution and satisfaction. I hope to hear from you soon. Sincerely, Jen Quinones, Executive Director Posted on behalf of Jen Quinones.
It's a very nice place I would recommend it to others and it's price is not too expensive.
The RN, Bobbi, is fantastic and really took the time to understand the needs of both of my parents. We were able to move them in together, and it has been a blessing for the family to know they are well taken care of. Patrick [removed], the Director, was very professional and helped find a solution for us. The cost is on the high side, but the facility, the food, the staff, are excellent. The staff really seem to enjoy what they are doing and have a purpose. I walk away justifying the cost each time I visit.
Response from Rockland PlaceMay 19, 2016
Thank you for taking the time to write this online review for Rockland Place I look forward to sharing this with our entire team. It is our pleasure and privilege to serve your parents and I am so glad that you and your family are enjoying the peace of mind that you made the right decision. If at any point you learn of anything additional we can do to help them thrive, please do not hesitate to let me know. Whether it is a new class, club, program, menu item or excursion just give us a call and we will work to make it happen. Thanks again. Sincerely, Jen Quinones, Executive Director Posted on behalf of Jen Quinones.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.