Rockland Place

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

You won't do any better than this community, They really care, and they are trying really hard during covid. Their residences have been covid free and have a great plan in place to keep the residents safe. The staff is extraordinarily dedicated to being and doing everything they can to make the best of a very difficult situation. I would recommend this community.

The staff at Rockland Place are very nice, we are very pleased with the overall value of this community. For activities prior to COVID they had live music come in once or twice a week, discussion groups, as well as a prayer service. When you look at the front of the brochure the food looks like its from a five start restaurant, but when you get there its just above cafeteria service. The rooms are good size, similar to a hotel room. The have studios, one bedrooms and two bedrooms. The staff has great communication between the residents and their families especially now during COVID.

This community presents very well when you first walk into the community. My sister and I were looking for a community for our Mom. We wanted to see both the assisted living and memory living. We set an appointment ahead of time and when we got there on a weekday in the middle of the afternoon, no body was available to tour us. Waited for 45 minutes until the Executive Director who didn't seem happy that she had to tour us, toured us. She was in a rush during our tour, we asked about seeing the memory living and the Executive Director said that we need an advance appointment before they let us see that part of the community. (Which we had, and express that to the Executive Director). Which didn't make any sense, we also notice that a lot of nursing staff around the station on their cell phones and cursing during our tour. Executive Director addressed this with the nursing staff, but when we left the nursing station and looked back at the station, 2 of the nurses were giving the Executive Director the middle finger. If that is how they act towards their boss, I can't image what they would do with my Mom in this community. Also, their prices were really high, the Executive Director asked if we had a long term care policy and that policy would cover the cost. That didn't make sense of why the prices were so high, plus the attitude of the nursing staff, we are going to be looking for another community.

Very disappointed my husband was in his room most of the time meals were not as advertised. Very expensive for services provided. He was there for 2 weeks respite found someplace that met his needs

Went to rockland for 2 week respite very disappointed. Since they did not have memory care available they required a outside care-giver for 16 hours a day. My husband was in his room most of the time did not seem to participate in activities. Meals were disappointing. I had two meals and observed 2 other meals.Salad was not offered I later found that it could be ordered off a different menu. Two residents at a different table could not order until a friend found a staff member 45 minutes later. They said this was not the first time they waited. Other residents were leaving by the time their dinner arrived. we left a day early and were told we signed for 14 days so no refund for the day. Would not recommend. I found the lobby depressing and am sorry we had a very expensive negative experience. Years ago we visited and found this a great place. Sorry to say it has changed significantly.

The minimum for Resprite care was too long for our immediate needs. They were very helful.

Chose this place haven't moved my mother in yet,

My father-in-law refused to go and decided to stay at home with home health care help. He did love the place but couldn't bear to leave his home. Please note, Rockland place was number 1 of our choosing. Their help was invaluable. Thank you for your service. Angela Davidson

I know my sister is in good hands, and safe in this community. It is a good community with kind people. They are taking good care of her, and her needs. They are great with their commutation. The community is very well-kept, they do a good job with the cleanliness around facility. She has gotten involved with some of the activities they offer. I would recommend this community to my family, and friends.

The people I met at this community were nice. They say they are able to accommodate different dietary needs and they seem to offer some nice activities. The community looked clean.

My mother has recently made the move into this community and things have so far everything is going okay for her. I am comfortable with the care the staff are providing to her but I do think that the administration could use some more organization in there paper work. My mom has mentioned that the food is a little bland and could use better quality. Overall the adjustment has been a little difficult and I think they could use some improvements.

Beautiful and very clean facility. Numerous room varieties and all seemed very spacious with adequate closet space. When closets weren't available the facility provided an Armoire for the room. Most units had full kitchens from the days of independent living. It appears these are being replaced. The facility had a very "Home like" feel.

PLEASE READ. I would never recommend a loved one or family friend to live at Rockland. I was once told by the nursing supervisor [Removed], and I quote "make no doubt about it, this is a nursing home not assisted living". They simply do not staff with registered nurses around the clock and many of the residents need a level of care by staff that have enough education and skill to care for them. They deserve the best and unfortunately WATERMARK is more about the almighty dollar. Severe lack of staff and skill leads to poor care.

We had an okay experience during my husband experience here at this community, but I did have to take him out. They were unable to provide the level of care he needed. They said he had a situation with one of the employees. I would say they did a decent job caring for him and his needs, but it wasn't a good fit for him and his needs.

I was not impressed with the experience. My tour went well and it seems nice but I would not want to visit them in the future. Not the right place for my loved one.

Mom was not happy with moving into this community. She does say that the staff treat her like royalty. The staff have bent over backwards to make her feel welcome. They are encouraging her to become more active in the community and with other residents. She likes the food and they keep the community spotless. I would recommend this community.

Only private pay, does not accept Medicaid. Very nice and helpful over the phone.

I am considering removing my mother from this facility. A nurse told me their were 3 fractures on just a single shift only a week or so ago. They do not want to pay enough staff to work at Rockland. Many of the nursing staff are not even from the US and I find difficult to communicate with. As for the dining, mediocre at best. I worry for her well being. Look elsewhere.

It's a very nice place I would recommend it to others and it's price is not too expensive.

The RN, Bobbi, is fantastic and really took the time to understand the needs of both of my parents. We were able to move them in together, and it has been a blessing for the family to know they are well taken care of. Patrick [removed], the Director, was very professional and helped find a solution for us. The cost is on the high side, but the facility, the food, the staff, are excellent. The staff really seem to enjoy what they are doing and have a purpose. I walk away justifying the cost each time I visit.