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Elmcroft of Austin

7017 Menchaca Road, Austin, TX 78745
(877) 345-1716

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Offering COVID-19 vaccination clinics to residents and associates and requiring all associates who work here to vaccinate for COVID-19 are new health precautions helping us revitalize our community. Contact our community today to learn more.

We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and always.
We are now offering Virtual Tours of our communities via Skype, Zoom and Google Duo. If you’re interested in learning more or want to get your Virtual Tour set up let us know. We look forward to you experiencing our Elmcroft community without having to leave your home!

Elmcroft of Austin offers a special combination of daily living, personalized supportive services, and interactive activities. Since 2006, when our first community opened, we have offered a full range of personalized assistance with daily living services to seniors. We focus on wellness and keeping our residents as independent as long as possible with a tailored plan of assistance to meet their needs. Our ergonomically designed community houses a variety of apartment floor plans to accommodate the personal needs...

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Pricing at Elmcroft of Austin

Room Type
Monthly Range* (USD)

Studio
$ See Pricing
1 Bedroom
$ See Pricing
2 Bedrooms
$ See Pricing
Semi-Private
$ See Pricing

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews of Elmcroft of Austin

4.4of 5

90 Reviews

Reviews gathered from across the web

    (26)

    A Place For Mom

    (23)

    SeniorAdvisor.com

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August 2020

Review originally written on A Place For Mom

Not what I expected and disappointing

There are some staff that are great and some that are not. I was really not comfortable with the head nurse and her abilities. The food was average they did offer a variety, The food service staff were nice and accommodating for the most part. I don't think is was worth its value.


May 2019

Gail Hines

Review originally written on A Place For Mom

Poor Processes and Bad Medication Management, Amongst Other Things

My parents lived there for four months. We moved them out because they didn't receive the high level of service they were promised. During the sales meeting they will tell you that the transition to assisted living can be difficult for some people, but they don't explain that it's more than an emotional transition and they don't make an effort to help you avoid transitional difficulties. Our main issue was medication management. My parents are on a lot of meds. They told us to bring in the meds on the day they moved in. We did, but then they withheld meds for several days while they attempted to get orders from the physicians. All of that could have been done before move-in, but they made no effort to do that. Any time I took my parents to a physician and received new meds, it was difficult to get them to dispense the meds if I didn't have a written doctor's order. Near the end of our 4 months they finally gave us a form for the doctor to fill out when we went, but that should have been provided the day we moved in! They often waited until only 3 or 4 doses of medication were left before reordering, but my parents used a mail service (as do many residents) that would take 7-10 days for an order to arrive. That meant that they would need to order from a local pharmacy, which increased the cost to my parents. When I moved my parents out I had two prescriptions I had to get locally because they had failed to order from the mail order service in sufficient time for me to have more than about 4 days' worth of the medications. Also, there was more than one occasion when my mother had to instruct the med tech on the medication or delivery method for a medication for herself or my dad. Thank goodness my mother had the mental capacity to know what was supposed to happen and could report the need for a correction! Be aware that something like a change in the texture of the resident's food (for example a soft food diet) or a crush order for medication because of a dental issue also requires a doctor's order. Again, they don't make you aware of that before you go, so it's a hassle to get the order after you return and in the meantime, they refuse to provide soft food or crush medication. The poor processes and lack of accountability are horrendous. There were many instances when staff didn't answer call buttons in a timely manner. Once my mother missed a doctor's appointment even though she had done everything in advance to let them know about the appointment, but the driver didn't know she had signed up because he was out for several days when she signed up, and they had no backup process in place. Because the laundry equipment couldn't handle the laundry load, clothes were sometimes returned damp. On one occasion my mother was told to hang her clothes so they could dry. To address the equipment problem they chey changed laundry days but didn't let all the residents know. Someone was assigned the responsibility of informing residents, but passed that responsibility on to someone else, and then the second person didn't do it, and there was no process in place to check behind the staff. The dining room service is good most of the time, but there were occasions when my parents were taken to the dining room for a meal, then had to sit for more than an hour because the cooking staff was behind. They charge a $2000 non-refundable payment per person. I'm sure other facilities do something similar, but if the service is terrible like we experienced, then you don't get it back even though you consistently reported issues. So, we paid $6300/month for both of my parents, but you can add to that another $1000/month because of the non-refundable charge. I was very involved in my parents' care, going by almost daily and on some occasions several times per day. Elmcroft is only 7 minutes from my home, but if we ever feel the need for assisted living again, this is NOT the place I would choose. I felt that I had done some serious research before we selected Elmcroft, I went prepared with a long set of questions, and I checked reviews and ratings. But still, it wasn't enough. I'm now adding questions to my question list for the future.


September 2017

L. Dewitt Hale

Review originally written on A Place For Mom

Having lived in this community nearly 2 years. I would rate this community near the top.

Senior Housing Types

Assisted Living
Memory Care

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Medication Management

Staffing & ancillary services

Hospice Available On-Site
Doctor
Nurse
Podiatrist
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Meals & Dining

Meals Provided
Guest Meals
International Cuisine
Professional Chef

Room Amenities

Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible
Air Conditioned

Community Amenities

On-site dining options

Private Dining Room

Transportation & Parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Arts and Crafts Center
Fitness Center
Game Room
Movie or Theater Room

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care services

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages Spoken

Spanish
American Sign Language

Primary Language Spoken by Staff

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Protestant Services
Frequently asked questions about Elmcroft of Austin

Elmcroft of Austin offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Elmcroft of Austin has received an average review rating of 4.39 based on 26 reviews. See all reviews.

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

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