Westbrook Senior Living

They have really great caregivers and some have been there since the community opened. I would highly recommend the community to others. The staff keep the family updated on our loved one's evaluations. My loved one loves the activities and being in the community. There are three meals a day served to the residents and there are choices to choose from. The community keeps the residents engaged with social activities with other residents to keep the residents out of their rooms.

I was so impressed with Westbrook. It has a very welcoming atmosphere. Friendliness and helpfulness are evident to all. The staff and residents truly care for each other. The facility is beautiful. It looks like an upscale hotel. Everything, inside and outside, is well maintained.

My mom has said everyone here is very friendly. I would recommend the facility to others looking. The only issue we have been having is with the internet and TV set up. The provider changed on them and there is some confusion on the billing but the staff are aware and they are working to get things resolved.

We chose Westbrook because of the cleanliness of the facility, the activities that were offered, and when looking at their menu the food looked fantastic. Since moving in, both of my parents absolutely love the food. After speaking with the staff, they follow through with everything that they say they are going to do. My parents are in independent living living and if they ever need anything the staff respond right away. We are very happy with our experience and would definitely recommend Westbrook to others.

My loved one is well taken care of. I would encourage someone to go to this community. It is very well managed and we have to keep into consideration that there is a shortage or people in this field but these staff are handling it well. They are doing the best that they can and managing it. They are doing great.

I couldn’t have been more pleased with the experience my mom had during her time at Westbrook’s Memory Care. The decision to move a loved one to a full time residency is hard, but the staff at Westbrook were amazing! From their director, to the daily care givers and housekeeping staff, their commitment to their residents is top notch. We felt so much love and appreciation for our family that we knew it was the right choice. During the most difficult times, they were supportive and communicative which really goes a long way. I would highly recommend this location to any family making this move for their loved ones.

We were given a very comprehensive tour of the facility. Our guide was very friendly and knowledgeable about the facility and with senior living experiences in general. We came into this experience with very little knowledge and no experience but all of questions were answered and we are confident now that we can make an informed decision about the future for our mother.

Beautiful community. Kristina was awesome!

While the place is really clean and was recently remodeled; however , it is not a well run or caring facility. Some of the long time caring staff was let go in the last two years. The current staff is very cold and unfriendly . If you advocate for your parent they find that a threat and a challenge . The food is awful and served buffet style in to-go containers as they don’t have dining room staff. Residents can eat their boxed meals in their rooms or in the dining Room. They were doing less and charging more., milking the “covid excus” for just about everything including activities . Awful. We do not recommend

Westbrook senior living has given my Mom and our family a sense of peace in having to chose a senior living establishment. The team members who take care of my Mom are compassionate and patient in dealing with the residents. They are professional without making it seem impersonal. They treat everyone with respect and kindness. I would recommend Westbrook to anyone needing a senior living environment.

This is a well run community. I can see some things that need changing but overall it is all good. They could use more help but this is every place right now at this time. They could also use a bit more training. They have a head of entertainment that comes in to entertain and take parts in certain activities. I think it is nice that they bring in outside people so that they can keep in touch with the outside world. They also just had a gathering for veterans day and all of the veterans were so honored during the presentation. They had them stand by the flags that represented the branch of service that they participated in to take pictures and then fed everyone cake after the ceremony, it was a great experience.

Everybody there from the nurses to the front desk to the day-to-day staff who interact with the residents really go above and beyond, no matter who you are. Whenever we come to visit they always greet us and call us by our first name. It has a real family environment to it. So far our loved one really seems to be enjoying the meals and dining service.

My mom was in the Memory Care at Westbrook Senior Care for 5 months. At 92 years old she needed a lot more care than I could give her at home anymore. She was so well taken care of. The nurses and aides did an awesome job of taking care of her and I know there were times when she could be difficult. She had a lovely room and was included in all activities and even a field trip. I was kept up to date on all the changes in her condition and medications. I can't say enough good things about her stay there and how wonderful everyone was from [name removed] and [name removed] to the front desk staff. All the nurses and aides therapy staff and activities director who helped her. I have recommended Westbrook to many friends who are looking for help with caring for family members.

We toured Westbrook Senior Living yesterday to see if it might be a good fit for my parents who live out of state. The representative that gave us the tour, [name removed], was extremely knowledgable and helpful. She spent a lot of time with us showing us the units and facility and making sure to answer all of our questions. We were impressed with the amenities and services available, the cleanliness of the facility, and the friendly staff. It is very well appointed both inside and out. We liked the continuity of care as they can start out in independent living and transition to assisted living if needed, without having to move to a different facility. The grounds feel secluded but yet it is conveniently located to shopping and dining. We can see my parents being very happy and safe here and feel it is an excellent option and reasonably priced compared to other facilities we have visited.

I would tell others to go take a look and see if it fits your needs. There is a warmth to the place and it makes you feel welcomed. The residents look comfortable. I've not had a chance to meet a lot of the staff yet; however, the staff I've meet are friendly. They are quick to get to the residents.

My mother moved to Westbrook almost 4 years ago. She started in the Independent Living, then moved onto Assisted Living. Unfortunately her health kept declining and she spent her last almost 2 years in Memory Care. Each move was made easy by the staff at Westbrook. They are caring, compassionate and loving. The pandemic was rough but my mother had a new family with the loving staff. She passed away peacefully at her new home [date removed]. Thank you Westbrook staff for caring and loving my mother.