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Commonwealth Senior Living at the Ballentine

7211 Granby St, Norfolk, VA 23505

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Commonwealth Senior Living at the Ballentine indoor common area
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street view of Commonwealth Senior Living at the Ballentine
anonymous - Loved one of resident/client
4.0
Would Recommend

Overall I think it's a good place compared to so many others. Every place goes through attrition, and with the economy it's hard to keep people hired. When we first began, the care was a lot better. But they have lost a lot of manpower. They are shorthanded more than I would like to see. If they could hire more staff, I think the care would be great. The food is good, as were the activities with the old activities director. They hired a new one, so we'll see how that goes. Overall we're still excited for our loved one to be there. We just hope they're able to hire more staff for quicker response times. If we had to choose again, we would still choose Commonwealth. We have not been disappointed. And I would encourage other families to come check them out.... Read more

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About the facility Commonwealth Senior Living at the Ballentine

Established in 1896, Commonwealth Senior Living at Ballentine is Norfolk’s premier senior living community, offering independent living, assisted living, and memory care services in a single, timelessly designed home. Whether you’re seeking long-term care or a short-term stay, Commonwealth promises a dedicated group of caregivers committed to providing the very best service to residents and their families.

Amenities and Services

With bathing, dressing, and medication management being just a few convenient services residents receive, Commonwealth is here to lend a helping hand any way they can. In addition to on-site therapy and healthcare, their caring staff also provide assistance with things like maintenance and housekeeping services so your time is truly your own.

Exclusive programs set Commonwealth apart from the rest. Dining experiences deliver fresh local flavors like seafood and produce from local farms! A professional chef prepares and serves unique cuisine for residents to enjoy any time of the day, whether that be in the distinguished restaurant-style dining area or via room service.

By practicing person-centered care, the community encourages residents to engage with life at their own pace. Experience different lifestyles through their exceptional activities program, which delivers new culture, music, food, and international art right to residents’ doorsteps. Or simply enjoy...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Commonwealth Senior Living at the Ballentine is a community within Commonwealth Senior Living properties. See all Commonwealth Senior Living communities.

Pricing for Commonwealth Senior Living at the Ballentine

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Toursat Commonwealth Senior Living at the Ballentine

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Amenities at Commonwealth Senior Living at the Ballentine

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
Restaurant Style Dining

Room Amenities

Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Ground Floor Units
Cable or Satellite TV

Facility Amenities

Dining

Café or Bistro

Transportation & parking

Resident Parking Available
Complimentary Transportation
Property Convenient to Public Transit
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Billiards Lounge
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Cooking Classes
Educational Speakers / Life Long Learning

Reviews

for Commonwealth Senior Living at the Ballentine
3.5(32 reviews)
Write a Review
Cleanliness

3.7

Friendliness

4.0

Meals & Dining

4.0

Care Services

3.8

Activities

3.6

Staff

4.3

Value for Cost

3.4

Overall Experience
10
13
1
2
6
Date Submitted
2
6
8
Reviewer
0
20
12
0
Care Received
6
26
1-20 of 32 reviews
Sort by

2.0
Charles - Loved one of resident/client
Memory Care
February 8, 2023
Regret

I've actually waited a couple of years to write this so that my emotions about the passing of my family member (which was natural) would not interfere with my assessment of The Ballentine. So at this point, I can clearly share how much I regret choosing this place. It began with the small discrepancy between what I was told in our initial visit and how my family member's first day unfolded, followed immediately by a lot of clothing and personal possessions disappearing within 24 hours, and also a second time. There were a lot of other things also, and whenever I tried to address them, the double-talk was so evident. I felt I needed to be present to make sure had what she needed, fortunately, I could be there regularly. I am appreciative however of some of the staff who were really good.

Cleanliness

4

Friendliness

3

Meals & Dining

4

Care Services

3

Activities

2

Staff

3

Value for Cost

2

Response from Commonwealth Senior Living at the Ballentine

March 6, 2023

Dear Charles, thank you for sharing your feedback. I’m sorry to hear that your experience did not fulfill our expectations and for your loss. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater detail about your concerns. Please reach out to me at your convenience at 757-440-7400. Sincerely, Kyle Satterwhite Executive Director


4.0
anonymous - Loved one of resident/client
Assisted Living
January 10, 2023
Verified Review
Would Recommend

Overall I think it's a good place compared to so many others. Every place goes through attrition, and with the economy it's hard to keep people hired. When we first began, the care was a lot better. But they have lost a lot of manpower. They are shorthanded more than I would like to see. If they could hire more staff, I think the care would be great. The food is good, as were the activities with the old activities director. They hired a new one, so we'll see how that goes. Overall we're still excited for our loved one to be there. We just hope they're able to hire more staff for quicker response times. If we had to choose again, we would still choose Commonwealth. We have not been disappointed. And I would encourage other families to come check them out.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

3

Activities

5

Staff

4

Value for Cost

4

Response from Commonwealth Senior Living at the Ballentine

January 13, 2023

Thank you so much for sharing your feedback. While I am happy to hear that you and your loved one are having a good experience with our community activities and dining, I’m sorry to hear our caregiving has not been fulfilling our expectations. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater detail about your concerns. Please reach out to me at your convenience at kyle.satterwhite@commonwealthsl.com. Sincerely, Kyle Satterwhite Executive Director


4.0
Anonymous - Loved one of resident/client
Assisted Living
September 15, 2022
Verified Review

We were very familiar with the Ballentine before, so that was one of the reasons that we had chosen this facility. The other was is she had friends there as well.

Response from Commonwealth Senior Living at the Ballentine

September 16, 2022

Thank you for sharing your feedback with us. We are honored that you’ve chosen our team to care for your loved one. Of course, we are always aiming for a 5 star experience. Please reach out to me directly if you have suggestions on how we can make this possible for your family. I can be reached at Brandie.French@commonwealthsl.com. Kind regards, Brandie French Regional Vice President


4.0
anonymous - Toured community
Assisted Living
September 9, 2022
Verified Review
Tour experience

We had a very positive tour experience with Commonwealth At the Ballentine. I liked the facility a lot and also really liked marketing person and the director as well. It is located downtown so there is quite a bit of traffic and they had very little parking. It was also very pricey compared to some others we looked at.

Response from Commonwealth Senior Living at the Ballentine

September 14, 2022

Thank you so much for sharing your feedback with us. I’m so happy to hear that you enjoyed your visit. While our parking is limited, our sister community, Commonwealth Senior Living at Leigh Hall may be a better fit for pricing and parking. If you have specific feedback you would like to share, I would love to hear from you. Please reach out to me at your convenience at Brandie.French@commonwealthsl.com. Kind regards, Brandie French Regional Vice President


4.0
Gordon G - Loved one of resident/client
Assisted Living
April 21, 2022
Verified Review
Glad I found it

I am really impressed with the way that they take care of the residents and I would recommend this community.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

3

Response from Commonwealth Senior Living at the Ballentine

April 22, 2022

Dear Gordon, Thank you for taking the time to share your recommendation with families here. We know that choosing the right senior living can be challenging, and we are honored that you’ve chosen our team to care for your loved one. Please don’t hesitate to reach out should you have any opportunities for improvements you’d like to share. Best, Leigh Morehead Executive Director


5.0
anonymous - Toured community
Memory Care
April 13, 2022
Verified Review
My tour review

This community was too far away for where I wanted my loved one to be and was not the right environment that I was looking for. The tour guide was really nice the community was just too far away for what we needed.

Response from Commonwealth Senior Living at the Ballentine

April 15, 2022

Thank you for your positive feedback! Improving the lives of seniors and their families is central to everything we do. While we are sorry to hear that our location does not work for your family, we hope you will keep us in mind should you have friends in search of senior living in this area. Kind regards, Leigh Morehead Executive Director


4.0
anonymous - Toured community
Assisted Living
October 19, 2021
Verified Review
Our Tour Experience

Commonwealth at the Ballentine was an older place, and smaller. So we didn't really consider them.

Response from Commonwealth Senior Living at the Ballentine

October 22, 2021

Thank you for sharing your experience with us. Our residents and families enjoy our historic building and the thoughtful details it includes: mature landscaping, many sitting areas, and a charm of architectural elements not found in newly built communities. Perhaps you’ll give us a second chance after visiting other communities in the area. We would love to have you back here for lunch! Kind regards, Leigh Morehead Executive Director


5.0
anonymous - Toured community
Memory Care
April 28, 2021

Beautiful building, conveniently located, very friendly and welcoming.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Assisted Living
February 2, 2021
Verified Review
I would highly recommend the Ballentine

We were able to walk through the lobby and it seemed to be pretty clean. Everything seemed fine and our loved was happy there. The staff was really pleasant and the sales agent was wonderful. We were able to walk through the lobby and it seemed to be pretty clean, everything seemed fine and she was happy there. The staff was really pleasant and the sales agent was wonderful.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
October 26, 2020

I've only taken a virtual tour due to covid but it looks nice & clean & staff are welcoming. [name removed], the marketing director, has been wonderful! She is very easy to talk to & is so encouraging. She texted me during covid to check on how we were doing since my mom lived with me at that time. She has been very helpful. We ended up picking this facility. They were so easy to work with & it's 15 minutes from my brother's & daughter's home. So far my mother is really thriving there. I'm glad we chose this facility.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Memory Care
October 5, 2020
Verified Review
The Communicators

The community works well with the family of the residents and staff. They are very understand of the resident's issues and working with my loved one. The room is a decent size that my loved one is in. My loved one has their own bathroom, larger walk in closet.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
May 18, 2020

I've only taken a virtual tour due to covid but it looks nice & clean & staff are welcoming. Amy, the marketing director, have been wonderful! She is very easy to talk to & is so encouraging. She has texted me during covid just to see how we were doing since my mom lives with me. She has been very helpful.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Memory Care
September 12, 2019

I was not able to visit this facility. My 94 year old father is not doing well and I no longer need to search. The contact at this facility was very nice, informative and helpful.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3

Response from Commonwealth Senior Living at the Ballentine

September 20, 2019

We are so sorry to hear that your father is not well. At Commonwealth Senior Living, we strive to improve the lives of seniors and their families. Please reach out to me directly if there is anything that we can do to help you through this journey or improve the experience of families researching their options. I can be reached at [removed]. All our best, Alicia Durrah Executive Director


4.5
LINDA BALDWIN - Loved one of resident/client
Memory Care
July 24, 2019
Caring and Capable Angels

My family has survived the last few months because of superb and compassionate support of the skilled nursing staff caring for my parents. The kindness of the ENTIRE Ballentine Staff is outstanding, beginning with [name removed] who set up my mom's room, to the cooks who learned her food preferences and to the activities directors who included mom in more activities than she has participated in in the past ten years. My dad was able pass with dignity because of their excellent care. Thank you all.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


1.5
anonymous - Loved one of resident/client
Memory Care
November 10, 2018
Eyes wide open

Started off good but quickly went downhill. The lack of permanent front desk staff, lack of weekend staffing, issues with personal care, lack of effective responsiveness from management and more made us make the decision to move our loved one after only a few months. Additionally, the rates are high for such a low quality of service.

Cleanliness

1.5

Friendliness

4

Care Services

1.5

Activities

1.5

Value for Cost

1.5

Response from Commonwealth Senior Living at the Ballentine

November 16, 2018

Thank you for taking the time to share your experience and concerns. At Commonwealth Senior Living, we strive to improve the lives of seniors and their families, and we are truly sorry that we did not meet those expectations. While we did have a temporary issue with associate turnover, I am pleased to say that our front desk and weekend coverage is secured. I would love the opportunity to speak with you about your experience. While I have served in leadership positions in Commonwealth Senior Living communities for 6 years, I have just begun at The Ballentine. Understanding families’ experiences and areas for improvement will ensure that we create a high quality of life for everyone. Please email me at your convenience at [removed]. Sincerely, Monica Adcock, Senior Executive Director.


1.0
Jeff Evans - Loved one of resident/client
Memory Care
November 1, 2018
Beware

I recently moved my mother out of The Ballentine. There is no oversight of health issues at this facility. She developed a staff infection in her eye that went undetected, loosing sight. She then suffered a stroke, also undetected. I was informed the floor staff does not evaluate residents. I implore all not to entrust your loved one to their care.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Commonwealth Senior Living at the Ballentine

November 1, 2018

Thank you for sharing your concerns with us. Our goal is to improve the lives of seniors and their families. We are focused on providing outstanding care. I would like the opportunity to speak with you directly about your family's experience. Please contact me at your convenience at [removed]. - Bernadette Cavis, Regional Vice President


5.0
anonymous - Toured community
Memory Care
October 9, 2018

Beautiful! The staff was happy and caring! Lovely surroundings outdoors as well as indoors.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Memory Care
July 14, 2017
Verified Review
What my dad needs

After touring a few places we decided to place my dad here. It offers him the care he needs and it provides my family the knowledge that he is safe and being cared for the way he should be. Overall we like the place it seems clean and the staff is very nice and caring. The communication between myself and them is good in fact one of the staff members had mentioned that it was one of the best transitions they have experienced and that was nice given my dads mental status. The property has 2 areas the first being the assisted living side and then the memory care where my dad is. they have actives for both sides and they keep the residents busy. The location is great because it is right next to my son's school and very close to where my wife works.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
September 30, 2016

Bustling, comfortable place. Staff very friendly and warm. Residents were clean & engaged. Lots of activities, & connections to community were encouraged. Only negative - small rooms.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
September 20, 2016
Verified Review
This Community Has A Good Reputation

I had a very nice tour of this community. It is a lovely community with friendly people. I didn't find the community very attractive, it is an older building. From what I saw everything appeared to be nice and clean. This community does have a good reputation. The staff was kind and informative. It was lovely tour.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


Viewing 1-20 out of 32 reviews

Neighborhood around Commonwealth Senior Living at the Ballentine

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Frequently Asked Questions about Commonwealth Senior Living at the Ballentine

Commonwealth Senior Living at the Ballentine offers Studio, 1 Bedroom and Semi-Private. Learn more.

Commonwealth Senior Living at the Ballentine has received an average review rating of 3.5 based on 32 reviews. See all reviews.

Call (757) 440-7400 to reach a resident at Commonwealth Senior Living at the Ballentine.

To reach a resident at Commonwealth Senior Living at the Ballentine call: (757) 440-7400



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.