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We moved my father to Bay Lake a few weeks ago from a different assisted living facility. It has made the world of a difference in him. He has expressed nothing but good thoughts about his move. He was very withdrawn and depressed before moving to Bay Lake. He has started to enjoy life more and it has improved his health. He is participating in his physical and occupational therapy with much more interest now and that has improved his mobility. [name removed] made moving to Bay Lake seamless. Any issues we encountered she solved. [name removed], the Director of Nursing, has been extremely helpful. Everything about our move has been positive! Dad has also loved all his meals!!... Read more
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Review Score
70 reviewsOut of 10
5 star
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4 star
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A Place for Mom has scored Bay Lake Community with 9.8 out of 10 using our proprietary review score based on 26 reviews in the last 2 years. Over all time, Bay Lake Community has 70 reviews with an average "overall experience" of 4.7 out of 5.
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Very helpful staff! Super sweet! The community has very well maintained grounds. The rooms are beautiful and so are the living spaces. I would highly recommend this wonderful community to anyone who is looking for a home for a loved one.
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We moved my father to Bay Lake a few weeks ago from a different assisted living facility. It has made the world of a difference in him. He has expressed nothing but good thoughts about his move. He was very withdrawn and depressed before moving to Bay Lake. He has started to enjoy life more and it has improved his health. He is participating in his physical and occupational therapy with much more interest now and that has improved his mobility. [name removed] made moving to Bay Lake seamless. Any issues we encountered she solved. [name removed], the Director of Nursing, has been extremely helpful. Everything about our move has been positive! Dad has also loved all his meals!!
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I moved my parents in on quite short-notice while on a visit home when I realized they were not coping on their own anymore. Their needs were immediately taken into consideration and they were made to feel very welcome and cared-for. Even as dad´s health declined, he was well cared for and all efforts were made to keep him active and comfortable. The staff also looked out for mom to ensure she was participating in activities and were instrumental in helping her begin to get along without him. All staff is incredibly helpful and caring and the environment is very much like a home since a small and intimate community.
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I visited Bay Lake for an open house last week and was thoroughly impressed with the renovations but most of all the warm and inviting atmosphere. The residents appear delighted with the new decor but more importantly the the overall service provided by the staff at the community. Look forward to working with this energetic and service minded team at Bay Lake!
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I moved my dad down to Virginia Beach from Northern Virginia mainly because of Bay Lake. [name removed], [name removed]and the rest of the front office staff immediately made me feel like my dad was a priority and that his needs were of the utmost importance to them. From the tour to the move in date everything was simple, easy, friendly, welcoming, and enjoyable. My dad loves living at Bay Lake and I love the support the staff and nurses provide. I can’t recommend this place enough!
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Beautiful facility! Bay Lake is so homey and the staff there is amazing. They truly make you feel comfortable and well taken care of! I would highly recommend this community to anyone who is looking.
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Bay Lake is a beautiful community located on shore drive. It's almost a shore drive staple. Locals know it as it has been there for years. The staff are dedicated and the community truly feels like a home. I would highly recommend Bay Lake to anyone who is looking For a community for their family member/loved one.
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Took a tour and really liked the facilities and the staff. All the staff members were friendly and polite. I really liked the smaller facility because I feel the residents get better care and attention. Needless to say my father is now a resident.
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A beautiful community. It’s the perfect place for a “home away from home”. The staff is truly so wonderful and it’s been a pleasure to be in the facility. It’s nestled on the shore drive community on the perfect piece of land. Highly recommend.
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[name removed] was so engaging, informative, and delightful.
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Bay Lake Community is top notch in senior living. Their programs go above and beyond to keep residents engaged and socialized. The care team shows compassion and does a wonderful job to make sure each and every resident is safe, healthy, and cared for. The community itself is gorgeous and is always clean inside! Definitely the place for your loved one.
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After touring this exceptional facility, I was impressed with the attention and care exhibited by the staff which I encountered. The facility itself is clean, bright and well taken care of. While I did not enjoy the dining facilities, I’m sure that it is equally high quality.
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Our tour at Bay Lake was horrific - it was a big disappointment. I made an appointment with them and showed up, but they had no idea I was coming. They found a makeshift person to give the tour and rushed me through in under 30 min. On the tour, I encountered their med cart in the hallway, unlocked. Anyone could have reached in and taken pills. The dining menu was basically cheeseburgers. To show me a room, they found a gentleman who lived there and gave him no choice but to let me come in while he was there. He was visibly very uncomfortable. Had that been my loved one put in that situation, I would have been very upset. In terms of dollar to dollar, they were the highest price for the lowest value of the places that I toured.
The place looks good. However cleanliness is just ok. 20% of the staff cares. The others are just getting a pay check. The management is not good. Does not respond to emails. There is rarely upper management on site over the weekends. They let one of the most caring people that I have ever met go. She begged for support but never received any. She loved the residents and that’s what is missing there. It’s so sad. They lost there management for memory care and have not replaced her. I just pray for the best every day. I could go on and on.
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I highly encourage you to visit Bay Lake if you are searching for a community for yourself or your loved one. The residents make you feel welcomed from the moment you walk through the front doors. Everyone here is so friendly form the residents to the staff to the family members! If you plan your visit around lunch or dinner, they will invite you to eat with their residents and try anything off the menu - I visited last Friday and it was hard to choose just one meal out of all the offerings!
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the kindest people , they made my father feel right at home . The food is amazing and care is even better .
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The Community is such a bright and welcoming atmosphere from the residents to the team. They are all smiling and so engaging! The staircase in the lobby just adds such character to the Community!!
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First impression-home and not some facility. The lobby is well decorated and just feels like a place to be. The rooms at Bay Lake are top notch. All staff are caring and very attentive to the needs of residents. They provide fun and engaging activities like bingo, visiting car shows and paint and sips. In addition to the wonderful activities, they have a whole room for study at RUI University that allows residents to continue their life long passion for learning. Breakfast, Lunch and dinner are always well prepared and delicious. They also take pets and have a program called Leash on Life where residents can be assisted with the daily tasks of owning a pet. Located on Shore drive in Virginia Beach families have a plethora of attractions and places to visit while visiting a loved one. You can smell the Chesapeake Bay in the air from the open air terraces. Overall this place is 2nd to none from the rooms to the amenities it sets the standard for what all seniors earn and deserve.
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The rooms at Bay Lake are top notch. Housekeeping works tirelessly to maintain a clean and home like aesthetic which residents earned and deserved. All staff are caring and very attentive to the needs of residents. They provide fun and engaging activities like bingo, visiting car shows and paint and sips. In addition to the wonderful activities, they have a whole room for study at RUI University that allows residents to continue their life long passion for learning. Breakfast, Lunch and dinner are always well prepared and delicious. They also take pets and have a program called Leash on Life where residents can be assisted with the daily tasks of owning a pet. Located on Shore drive in Virginia Beach families have a plethora of attractions and places to visit while visiting a loved one. You can smell the Chesapeake Bay in the air from the open air terraces. Overall this place is 2nd to none from the rooms to the amenities it sets the standard for what all seniors earn and deserve.
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Bay Lake is a beautiful and clean facility with professional staff. The food is amazing. The staff treat residents like family and ensures that residents are safe at all times. I enjoyed the friendly and welcoming atmosphere of the community. I would definitely choose Bay Lake for a family member.
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See what the neighborhood has to offer and what’s nearby:
Bay Lake Community offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Bay Lake Community 9.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (757) 460-8868 to reach a resident at Bay Lake Community.
To reach a resident at Bay Lake Community call: (757) 460-8868
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.