Commonwealth Senior Living at Leigh Hall

We picked this community because, we iked the open concept of the facility, it was full of light and engaging movement family members could see our loved one from their room. it was an Inviting socialization atmosphere ... and our first visit with staff was super.

The community has easy accessibility, communication is good when it comes to callbacks but they did have some issues with providing mail to us. The community is a great value. I would recommend this community to others.

The Resident Care Associates (RCA) can be very aggressive when providing bathing care. Baby wipes are often used to wash instead of soap/water and wash cloths. Residents may have their own items provided by family members but they are not typically used. Residents are yelled at for trying to help remove clothes when it is time to change and when trying to exercise their independence. Residents are yelled at when they're on the phone with family members. When responding to complaints that the water was too hot, the RCA stated "She can take it." referring to the resident. While waiting for the shower water to warm up in another room, the resident was splashed with cold water several times by the RCA. Another resident was asked whether he wanted to take a shower because it was on the schedule. The resident asked when the last time he had a shower was and the RCA replied, "Remember you didn't like when I gave you a shower last time. You don't like it. Do you want to take a shower?" The resident responded, "Well, in that case, no." The RCA logged his response as a refusal. Residents were disturbed well into the night after they've fallen asleep for vacuuming and laundry, sometimes even showers that are supposed to be done prior to bed are delayed. Care provided at this facility is very different from what you see in the promotional videos or even during daylight hours. If your loved one lives here and requires any degree of assistance to help change clothes, bathe, or eat, be present often and see how they react when staff provides that "care." The food is standard elementary school cafeteria style, not the chef inspired meals advertised and charged for. Complaints have been filed on behalf of several residents.

excellent facility,very clean,spacious rooms,very friendly,diverse staff. reasonable prices, offered financial assistance,number 2 on our list,very comfortable enivronment.

Overall, great concept turning a motel into a senior living community. Rooms and activity rooms were sectioned off nicely. Dining area was really nice. Had various convenient stations for the community to use. Elevator for the 3 separate floors was available. Getting PT programs / person for the seniors.

All I can say is WOW!!! This place is AWESOME. My wife and I were very impressed with this facility and their employees. Their memory care program is exactly what we were looking for in a retirement place for my Father-in-Law. He will stay active and will be in a safe and caring environment. It is truly a relief to find a place where we feel confident and comfortable that he will be happy and taking care of.

My tour of this community was a good one. Everyone was very friendly to my family, and myself. The staff was kind, and my questions was answered. The community looked nice, everything was clean, and looked good. It was a pretty nice experience, my tour went well.

I'am very pleased with my mother's move to this community. She has settled into this community very well. I know she is safe and being cared for very well. The staff is good, they are great at keeping me up to date on information about my mother. She has even made some new friends with her move. Her room is nice and big. Their rates worked well with our budget. It has been a great experience. I would recommend this community to anybody that is looking for this type of care.

The rehab therapy has really been excellent at this community. They have helped my dad improve greatly and are getting him back to being active in the community. The meals do need some improvement they are way to bland and not well thought out.

I met with Melisa [Removed] and was very impressed with the meeting and tour. I spent 2 hours and left with knowing that not only did she care about my dad but also about me and my brother and sisters. She has Made herself available to answer any additional questions and give a tour of the facilities to the rest of my family. The facility itself was clean and light it was nicely decorated and provided its clientele a safe environment. The activities offered a holistic approach to caregiving.

We moved my mother-in-law in several weeks ago. She is receiving excellent care and so are we. We are very pleased with the environment, care, food, cleanliness, etc. So far, she is adjusting well to the move.

First of all, I can't thank "A Place for Mom" enough for helping me. Having to place a loved one in a place away from the home they love is very stressful. A Place for Mom walked me through every step. They set up tours in various facilities until we found the right fit for mom. I'd recommend their services to anyone. We finally decided on Leigh Hall Assisted Living Facility in Norfolk. From the first step in the door, we knew it was just what we were looking for. A beautiful, clean appearance caught our eye immediately. The new wing which they named "Sweet Memories" is for dementia patients. It is decorated in such a way to remind the residents of happier times. Mom mentions to us on every visit that the staff is wonderful and the food is good! You should go see this facility!

They seem to be really good at working with us to make sure that my Mom is comfortable and getting the best care possible. We are really pleased with the place.

It was a good experience with Leigh Hall. They helped me a lot and they helped my loved one a lot too with getting her settled in to the facility and everything. I have already recommended them to someone.

Except for the price tag everything is working out. It's pretty clean and the staff is friendly. They are just finishing up with a remodel, and it will be pretty nice when it's done. I haven't had any complaints about the food from my loved one, and I haven't tried it, but I know they sent out a resident survey not too long ago, and the food was the complaint.

In July of 2014 my Mom passed away. Being the center of all of our lives, it was very hard on all of us, especially my Dad, having been married for 68 years. He wanted to remain in their home, so initiated a 24-hour In Home Care. His health started declining and with the increasing cost of In Home Care, a decision needed to be made on moving him to Assisted Living. I began a search in our area. When I first called Leigh Hall, my first contact was with Roshawn Foot’e-Scott. She was very informative about the facility and her concern for my situation prompted me to make an appointment and take a tour with my Dad. Having lived in his home with my Mom for 52 years, this decision was very hard on my Dad. From the moment we walked in the door and saw the little pineapple blackboard with “Welcome Finney Family” on it, our fears began to ease. There was an immediate connection with Starr Caulder, the Executive Director. Her compassion and knowledge took away any lingering fears. The interaction she had with her staff and residents clearly showed the respect and admiration they had for her. We signed up for an apartment that day and Dad moved in on December of 2014. Unfortunately, his health seriously declined and he passed away in January of 2015. His stay was short, but due to the caring staff, Dad and I were showered with love, compassion, and tender care, which meant everything to me and my husband each and every day we were there with him. My husband and I continue to visit Leigh Hall, and the “friends” we made there always bring positive memories as we continue to heal. Leigh Hall will be my FIRST recommendation to anyone seeking an Assisted Living Facility for their loved one.

After a long year of trying to find the perfect place to move my grandmother, Leigh Hall was recommended twice in a 24 hour period. I made an appointment, met with Ilene Lipton, and chose Leigh Hall. Since making that decision, I have been so pleased with everyone and everything. They were very accommodating to my time line. This decision was thrust upon me but Leigh Hall as a whole has been a blessing! They continue to take great care of my grandmother. I don’t know what I would have done without everyone here! They have taken the worry out of my day and let me be more concerned with just visiting instead of caretaking.