890 Poplar Hall Dr, Norfolk, VA 23502
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Meals & dining
Value for cost
The community has easy accessibility, communication is good when it comes to callbacks but they did have some issues with providing mail to us. The community is a great value. I would recommend this community to others.
Response from Commonwealth Senior Living at Leigh HallMay 4, 2021
Thank you so much for recommendation. We are happy to hear that your loved one is enjoying life at Leigh Hall! Our mission is to improve the lives of seniors and their families. If there is anything we can do to make this experience better (like working out issues with the mail), please don’t hesitate to reach out to me directly at [removed]. Sincerely, Leigh Morehead Executive Director
The Resident Care Associates (RCA) can be very aggressive when providing bathing care. Baby wipes are often used to wash instead of soap/water and wash cloths. Residents may have their own items provided by family members but they are not typically used. Residents are yelled at for trying to help remove clothes when it is time to change and when trying to exercise their independence. Residents are yelled at when they're on the phone with family members. When responding to complaints that the water was too hot, the RCA stated "She can take it." referring to the resident. While waiting for the shower water to warm up in another room, the resident was splashed with cold water several times by the RCA. Another resident was asked whether he wanted to take a shower because it was on the schedule. The resident asked when the last time he had a shower was and the RCA replied, "Remember you didn't like when I gave you a shower last time. You don't like it. Do you want to take a shower?" The resident responded, "Well, in that case, no." The RCA logged his response as a refusal. Residents were disturbed well into the night after they've fallen asleep for vacuuming and laundry, sometimes even showers that are supposed to be done prior to bed are delayed. Care provided at this facility is very different from what you see in the promotional videos or even during daylight hours. If your loved one lives here and requires any degree of assistance to help change clothes, bathe, or eat, be present often and see how they react when staff provides that "care." The food is standard elementary school cafeteria style, not the chef inspired meals advertised and charged for. Complaints have been filed on behalf of several residents.
excellent facility,very clean,spacious rooms,very friendly,diverse staff. reasonable prices, offered financial assistance,number 2 on our list,very comfortable enivronment.
Response from Commonwealth Senior Living at Leigh HallFebruary 4, 2020
Thank you so much for sharing your feedback with us. At Commonwealth Senior Living, we are constantly working to improve the lives of seniors and their families. Of course, we are curious to know how we can be your top choice. Please reach out to me at your convenience at [removed]. Kind regards, Josh Jarvis Executive Director
Overall, great concept turning a motel into a senior living community. Rooms and activity rooms were sectioned off nicely. Dining area was really nice. Had various convenient stations for the community to use. Elevator for the 3 separate floors was available. Getting PT programs / person for the seniors.
Response from Commonwealth Senior Living at Leigh HallNovember 29, 2019
Thank you so much for taking the time to visit our community. We are proud to have been providing an outstanding lifestyle for seniors in our area since 2004. Over the years, we have been honored with awards for our Sweet Memories neighborhood and Farm to Table dining and recognized for our service to Veterans in the area. I would welcome the opportunity to speak with you directly and offer an invitation for you to meet some of the families we serve. I can be reached directly at [removed]. Wishing you and your family a Happy Thanksgiving and looking forward to hearing from you soon! Best, Josh Jarvis Executive Director
All I can say is WOW!!! This place is AWESOME. My wife and I were very impressed with this facility and their employees. Their memory care program is exactly what we were looking for in a retirement place for my Father-in-Law. He will stay active and will be in a safe and caring environment. It is truly a relief to find a place where we feel confident and comfortable that he will be happy and taking care of.
My tour of this community was a good one. Everyone was very friendly to my family, and myself. The staff was kind, and my questions was answered. The community looked nice, everything was clean, and looked good. It was a pretty nice experience, my tour went well.
I'am very pleased with my mother's move to this community. She has settled into this community very well. I know she is safe and being cared for very well. The staff is good, they are great at keeping me up to date on information about my mother. She has even made some new friends with her move. Her room is nice and big. Their rates worked well with our budget. It has been a great experience. I would recommend this community to anybody that is looking for this type of care.
The rehab therapy has really been excellent at this community. They have helped my dad improve greatly and are getting him back to being active in the community. The meals do need some improvement they are way to bland and not well thought out.
I met with Melisa [Removed] and was very impressed with the meeting and tour. I spent 2 hours and left with knowing that not only did she care about my dad but also about me and my brother and sisters. She has Made herself available to answer any additional questions and give a tour of the facilities to the rest of my family. The facility itself was clean and light it was nicely decorated and provided its clientele a safe environment. The activities offered a holistic approach to caregiving.
We moved my mother-in-law in several weeks ago. She is receiving excellent care and so are we. We are very pleased with the environment, care, food, cleanliness, etc. So far, she is adjusting well to the move.
First of all, I can't thank "A Place for Mom" enough for helping me. Having to place a loved one in a place away from the home they love is very stressful. A Place for Mom walked me through every step. They set up tours in various facilities until we found the right fit for mom. I'd recommend their services to anyone. We finally decided on Leigh Hall Assisted Living Facility in Norfolk. From the first step in the door, we knew it was just what we were looking for. A beautiful, clean appearance caught our eye immediately. The new wing which they named "Sweet Memories" is for dementia patients. It is decorated in such a way to remind the residents of happier times. Mom mentions to us on every visit that the staff is wonderful and the food is good! You should go see this facility!
They seem to be really good at working with us to make sure that my Mom is comfortable and getting the best care possible. We are really pleased with the place.
It was a good experience with Leigh Hall. They helped me a lot and they helped my loved one a lot too with getting her settled in to the facility and everything. I have already recommended them to someone.
Except for the price tag everything is working out. It's pretty clean and the staff is friendly. They are just finishing up with a remodel, and it will be pretty nice when it's done. I haven't had any complaints about the food from my loved one, and I haven't tried it, but I know they sent out a resident survey not too long ago, and the food was the complaint.
Response from Commonwealth Senior Living at Leigh HallMay 28, 2015
On behalf of Leigh Hall, I would like to thank you for your review and comments. We appreciate the fact that you have entrusted you loved one’s care to us. Providing our residents and their families with high-quality care, dignity, respect, and compassion is our top priority. I would appreciate the opportunity to meet with you to discuss ways in which we can improve our care for your loved one. My e-mail address is [removed] and my phone number is [removed]. Thank you so much and I look forward to speaking with you. Starr Caulder, Executive Director of Leigh Hall
In July of 2014 my Mom passed away. Being the center of all of our lives, it was very hard on all of us, especially my Dad, having been married for 68 years. He wanted to remain in their home, so initiated a 24-hour In Home Care. His health started declining and with the increasing cost of In Home Care, a decision needed to be made on moving him to Assisted Living. I began a search in our area. When I first called Leigh Hall, my first contact was with Roshawn Foot’e-Scott. She was very informative about the facility and her concern for my situation prompted me to make an appointment and take a tour with my Dad. Having lived in his home with my Mom for 52 years, this decision was very hard on my Dad. From the moment we walked in the door and saw the little pineapple blackboard with “Welcome Finney Family” on it, our fears began to ease. There was an immediate connection with Starr Caulder, the Executive Director. Her compassion and knowledge took away any lingering fears. The interaction she had with her staff and residents clearly showed the respect and admiration they had for her. We signed up for an apartment that day and Dad moved in on December of 2014. Unfortunately, his health seriously declined and he passed away in January of 2015. His stay was short, but due to the caring staff, Dad and I were showered with love, compassion, and tender care, which meant everything to me and my husband each and every day we were there with him. My husband and I continue to visit Leigh Hall, and the “friends” we made there always bring positive memories as we continue to heal. Leigh Hall will be my FIRST recommendation to anyone seeking an Assisted Living Facility for their loved one.
After a long year of trying to find the perfect place to move my grandmother, Leigh Hall was recommended twice in a 24 hour period. I made an appointment, met with Ilene Lipton, and chose Leigh Hall. Since making that decision, I have been so pleased with everyone and everything. They were very accommodating to my time line. This decision was thrust upon me but Leigh Hall as a whole has been a blessing! They continue to take great care of my grandmother. I don’t know what I would have done without everyone here! They have taken the worry out of my day and let me be more concerned with just visiting instead of caretaking.
I recently toured Leigh Hall as an option for my mom and dad and was so impressed with the inviting nature and warm staff. It's central location will make it easier for my sister and I to visit and the rooms are larger than any community we've visited so far. The Director of Sales and Marketing so was so helpful and knowledgeable. We felt very reassured that our parents would be in great hands.
From what I can see it looks clean to me, however occasionally, I smell a urine odor, just every now and then. Some of the nurses aren't too friendly, but everyone else is very nice. I think they take really good care of my dad, especially the people in charge. They want me to tell them right away, if I have any concerns. They have plenty of activities going on, my dad is walking a lot more, and he's doing stuff, and he has really improved. He's very happy with the food. We liked the location, and as soon as we finished our tour we were very impressed. Ilene Lipton really went to bat and helped make it happen. Star has also been really helpful, and is always looking out for my dad.
Response from Commonwealth Senior Living at Leigh HallAugust 17, 2014
Thanks so much for your feedback. It is so important to let us know so we can address any concerns you may have immediately. One of our top priorities (after resident care) is to make sure our community is clean and smelling fresh always. Unfortunately incontinence is part of some of our residents' life cycle. We are very pro active in removing all soiled materials immediately, however occasionally emergencies do arise that take precedence. Do not hesitate to let us know should it happen again in the future.
starts at $3410.
Response from Commonwealth Senior Living at Leigh HallDecember 2, 2013
Hi, I am Ilene Lipton and I am the Sales and Marketing Director for Leigh Hall Assisted Living. I wanted to clarify that our rooms start at $2760 for a semi private room. All our rooms have full baths and we also have the option of a private and a private suite which is a one bedroom. We used to be a suites hotel so our rooms are rather large compared to other options in the area. I would love to show you first hand what our unique community has to offer.
See what the neighborhood has to offer and what’s nearby:
Studio, 1bd, Semi-Private
Studio, 1bd, Semi-Private
Studio, 1bd, 2bd
Studio, 1bd, 2bd, Semi-Private
Studio, 2bd, Semi-Private, 1bd
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.