Charter Senior Living Vernon Hills

Charter Senior Living Vernon Hills gets all 5 stars. I have referred many people to live there. It is a great place to live and they to me felt like family.

My loved one, seems to like the food. The staff is very helpful. It's a smaller community, which allows better interaction between the staff, and residents.

Overall it has been a positive experience, with some growing pains. Things aren't perfect but the staff are generally responsive, professional, and taking good care of my loved one. It is a huge improvement over the previous facility we tried, which was extremely understaffed.

We brought our loved one here at the end of her life when she was declining rapidly. We just wish we had brought her here sooner! They were very helpful with us transitioning to that end of life care. They were always there to help. We were able to stay with her and be with her, even during Covid. They would bring us trays of snacks and would check on us. They were just very caring.

I chose Charter Senior Living because I was impressed with the staff interaction with the residents and it also seemed that they were better at maintaining and taking care of the property. They have an amazing activities director, she is over the top wonderful and she will bend over backwards on her day off to help. They have a great group of staff members who work here. The director is very responsive to any questions or concerns that I have. I would definitely recommend them to others.

We were thrilled. We did a lot of research on memory care communities and this one was exceptional. We have been happy with every step from sales and on. My loved ones memory is actually improving due to the care and engagement that she is receiving.

I would highly recommend the community to others for their loved ones. The staff give great personal one-on-one care to the residents. They are quick to respond to any questions or concerns I may have about my loved one.

Did not see many residents engaged in activity. A few were watching TV. No sample menu or activity schedule was given to me

[name removed] was thorough and gracious. Did not rush me. Took as much time as necessary. Tour was great considering we are just beginning to allow nonresidents inside nursing homes. She provided staff to answer my additional questions. Left feeling I had adequate information to make a decision concerning them.

My mom has a neurodegenerative disease and wasn't getting proper care at home, Charter's staff have worked extensively with me and my mom in making the leap, quickly, and helping her adjust. The facility is homey- set up like a house with a sun-room, interior courtyard, nice rooms, nice showering area, etc. The staff are always trying to build relationship with her and keep her active and safe. I am thankful for Charter's business model that has some flexibility, the CNA's, RN's, Adm. staff, Activity director, and the Executive Directors. I hope they continue and that the staff are paid very well and are properly staffed to care for the needs so that they do not injure themselves when lifting and moving the loved ones. Food needs improvement...hopefully in the future!

This is a true home. Every employee is very caring, giving and loving, Even with the covid restrictions, they all go out of their way to make every resident feel cared for and loved. I've seen people, no matter their illness, physical or mental treated as adults & with respect. Love this home.

It was a difficult decision to move our mom into memory care...Charter Senior Living Vernon Hills helped every step of the way. This is a kind and caring place. Fresh, airy and as close to a "family home" as you can get. The team - nurses, caregivers, activities personnel, and management are lovely. My mom's days are filled with thoughtful activities, care and joy. So thankful for Charter Senior Living Vernon Hills.

I am happy with Charter. I have been impressed with their professionalism and how they take care of the residents. They were ahead of the curve with Covid-19. The food is good. The layout and room sizes are exceptional for a memory care facility.

Nice bones but run down inside. Rooms old and dingy, stains on furniture. Need to spend some money on new furniture and carpet. The sales person was phenomenal at her job, extremely knowledgeable and warm. She is the best thing this place has going for itself.

My wife is in her 8th year as a resident. Over time there have been peaks and valleys, but the current staff has been great.

This community is wonderful. The nurses, caregivers, management - the whole staff is LOVE. My husband was in 2 other communities before Autumn Leaves. I only wished we had found this place first. It was a nightmare for my family and [name removed], who almost died from neglect at 1st place and lack of care at 2nd place. I will gladly speak to anyone about my husband's care.