Brookdale Southside

We chose Brookdale Southside because the director of marketing and sales was very helpful to us and it was just a better fit all the way around. The staff have been very helpful and accommodating, they really worked with us to get the right care for my mom. They offer a lot of activities for the residents, but my mom has not participated in any yet. The value for the money is great and depending on your needs, I would recommend to others looking.

The activity director has done a great job. I love the set up of this community. The rooms are in a circle around the main living area, dining and activity area. I like how they check on the residents during the night. I like how they have activities with the residents. This community is never crowded and never smells, it looks like a home living area. I am very impressed with the set up and cleanliness.

The residents and staff are super friendly. Everyone has been very approachable and the staff has been attentive. The maintenance team was quick to fix my issues after only a couple of days. I would recommend you go and check the apartment prior to moving in. For the money it is the best value for me. They allow pets in the community.

They have a lot of problems retaining good staff as they don't pay them competitive rates. For example since the COVID lock down ended, they have had to cancel some sit down served meal in the main dining fondue to lack of staff. The dining is one of the key reason they give when enticing you to move in.

Everything was great!

Before COVID and from what we could see the activities seemed to be pretty good. Our one issue we have with our loved ones one bedroom, is in her bedroom their is no ceiling light so she has a hard time seeing. We would recommend this community to others.

Due to the virus we have to stay in our rooms and eat our meals in the rooms, and before quarantine they had great activities, now they have to social distance and they have very few activities to offer. Based one what i did see, the activities seem to be great. This is a very nice place, i am very happy here. The staff and workers are very kind and always helpful. I cannot say anything bad about them. This community is always clean, it is excellent and i also think it has a good value.

We chose Brookdale Southside because of the cleanliness of the place, the staff members were friendly, and the proximity to where my family was moving. The room sizes here are great. She said the food is repetitious most week and they throw out a buffet when they are short staffed. Overall, I would recommend.

The activities Brookdale provides are entertainment groups that occasionally come in at night to sing and play music. They are however lacking in activities during the day, could have more games. The food is good, they offer a variety of choices. They have nice apartments, we have a full kitchen. They also have a heated pool!

The community is always clean. My father is here and I know they have regular housekeeping staff that comes once a week to clean, vacuum, do laundry, and change the bed. Everything is always spotless. In addition to that, during the Covid-19 pandemic, they have done a wonderful job protecting the residents. We have been very happy to have my father here at Brookdale Southside. The normal care is great, but in addition to that, you can pay for additional care, which is very high quality as well. The activities are also normally great, however they are limited during the community lock down. They have get together's for birthdays, community-involved events, movie nights, and live entertainment. They also normally have regular trips to the grocery store or to other places in town. They really make an effort to keep the residents active and engaged. Given the care and other services that they offer, we do feel Brookdale Southside is a good value for the price.

The community is clean. The staff is all very friendly. The activities are good but could use improvement. The food is great. Definitely a good value for the price.

The staff is very careful with cleaning the community. When using the dinning room for example, they strip down all the tables and clean them before the next person is seated. All the common areas are always clean as well. The girl that cleans my room is phenomenal and cleans things on her own that normally you would have to ask for. Because the community is on lock down as the result of the Covid-19 pandemic, they have done a good job with taking extra precautions to make sure everyone remains safe. Previous to the community lock down, they had a good variety of activities available for the residents. Every Friday night, they would bring in outside entertainment for us to gather and listen to and would host happy hour every night. Before I moved in, I looked at all the communities in the Jacksonville area and we chose this one because of the price, cleanliness, and the whole package.

I live at Brookdale and generally it is a good facility. The staff is wonderful. However we have been without hot water for 13 days in the East wing. It seems the old boiler leaked and needed replacement-- It was scheduled for next year. They seem to be putting the money and remodeling in flashy areas rather than the basic "underwear" of a facility. For instance they have spent many months on a back garden with a putting green and a new card room neither of which is able to be used yet but not the basic underwear of a building. We were told the boiler will be replaced by the end of the week. Well, it is here and I am still bathing from a pan I heat on the stove. Stay tuned.

I can not say enough good things about this facility. We moved my father-in-law in about two and half months ago. The whole process from visiting to get him settled in could not have been better. The staff goes out of their way to answer all your questions and to help in anyway they can. The residents living there are happy and very friendly. My father-in-law is living in independent living right now, but there is aid and assistance available to assist with his needs. There are activities the residents can participate in and also outings. If you are looking for senior living for a loved one, I would highly recommend looking into Brookdale Southside.

Friendly place. Full of life. Everyone interacts. Glad I chose it.

“A Home of Her Own” is how we would describe my mother’s beautiful apartment at Brookdale Southside. Our Mother was not happy living at our house and it was no longer safe for her to live in her private home. Enter Brookdale...... From the moment we entered the Brookdale lobby, to the walk down the hall to see the prospective apartment- Mother knew and we knew, that she had found “home”! Mother is a very quiet and private person. Her family, which is quite large, is all she seems to need to be happy. She does not avail herself of all the wonderful activities and events, instead choosing to stay “home” most of the time, enjoying her patio gardening and family time. And you know what? That’s ok. She is 88 years old. And it’s ok. The Brookdale staff is very caring and truly tries to accommodate all of the various wants and needs of their residents. Our family is so grateful to the Brookdale family for providing a wonderful, safe home for our mother.

We really liked this facility. It will definitely be one to show our Aunt. We were early, so sat in the lobby for a while, and observed. This is really a good thing to do, as you get a feel for the atmosphere. We like the way the facility is maintained and the supportive, nurturing manner of the employees as they dealt with the residents.

My Mother has lived here for two years now. Enjoys the community and all of it's staff. No matter what is asked they provide prompt attention. I do feel that they need to focus a lot of attention to the restaurant. That is the only thing she is complaining about and it is every week. I know that they are trying but that is important to elderly residents. Hopefully the problem will be solved soon. I do continue to highly recommend to everyone.

Community has eliminated services such as on site banking and pharmacy while increasing prices. Food in the dining room is NEVER hot. Multiple times at resident meetings the issues with meals has been brought up but no changes are made. Saturday nigh meals are now Buffett and on plastic plates!! Facility looks dated in main lobby and eating areas. In need of a major facelift lived here for 8 years. Recently moved

Beautiful clean facility. Most staff is very friendly and helpful. The restaurant is struggling to keep up with the demand from the clients. Food is excellent but they have a severe shortage of servers to wait on the people and deliver food. It takes 2 hours to eat any meal. If you order it to be delivered it's cold. The management is seriously trying to correct the problem but claim they can't find new employees to hire. Overall I'm happy at the facility and continue to recommend it.