HarborChase of Mandarin

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7 Reviews

• (4)

  A Place For Mom

• (3)

  SeniorAdvisor.com

Do not consider moving a family member into this community...especially during the pandemic. I moved my Mom into the community in May and into a larger apartment in June. They allow 1 person from the family to move in during 1 day. The movers arrived in the afternoon and this left me 3 hours to unpack her belongings. Regrettably, more than half of her personal belongings were left unpacked. Despite repeated requests on coming in to unpack, 3 months later, no response. For instance, I sent a note (called...but went to VM) when my Mom woke up with symptoms that could have been attributed to Covid. I received no response from the Executive Director. I reached out to the facility NP that serves her community and she stopped by to check on my Mom. The community genuinely seems concerned about the spread of the pandemic which I appreciate. However, when I moved her out, I observed 1 staff member, 3 private duty aides/home health aides and 2 contractors without masks during a very limited time in the community. I would never recommend this community to anyone. The Executive Director fails to respond to communications. There are many more instances of individuals not responding, communicating except for when it comes to making a sale. I frequently heard about the many staffing shortages as an excuse for follow-up. BTW...there are many incredibly nice employees there who are absolutely lovely and do their best to help. Leadership at the community also fails to respond to issues and concerns in a timely manner OR at all. There are many lovely employees that work at the community.

Harbor Chase is a very clean facility, the staff is good they are quite caring. It is a little more on the expensive side. They don't offer to many activities, but they try hard to keep everyone engaged. They do have bingo, tea time, get together to listen to music, as well as an ice cream social. They offer a variety of rooms, all are very adequate in size.

It is a newer community that is very bright and open. The staff here does a great job with taking care of the property. From our initial meeting onward, everything has gone very well and anytime there have been issues, the staff has moved quickly to resolve it. The staff is very accessible and they do a great job communicating with us about our loved one's care. Overall, the staff have done a very good job and have met or exceeded my expectations. You do get a lot for the high price at Harbor Chase Of Mandarin.