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The Windsor at Ortega

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5939 Roosevelt Blvd, Jacksonville, FL 32244

9.9
Review score
95 reviews
Add review
9.9
Review score
95 reviews
5 star
78%
4 star
20%
3 star
2%
2 star
0%
1 star
0%
See all reviews
9.3
Review score
2804 reviews
54 facilities
For pricing & availability:
(866) 374-4058
Best of Senior Living All Star
Pricing promotions available
The Windsor at Ortega
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The Windsor at Ortega community exterior
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Roberto B
-
Family/friend
5.0
Caring, responsive and engaging
We moved our parents to Windsor at the Ortega a month ago. What a wonderful experience. The staff immediately engaged with us, getting to know the supports we needed, and what they could do to make our parents new place a home. We could not be more pleased. The staff has exceeded our expec

About the facility
The Windsor at Ortega

The Windsor at Ortega is an assisted living community located in Jacksonville, Florida. We are committed to providing residents with the care and support they need, including memory care. Jacksonville is a vibrant city with much to offer to both residents and guests including great opportunities to hike, go bird watching, or spend time at the zoo.

At The Windsor at Ortega, we honor each resident's independence, personal choices and dignity. Visit us for a tour, and you'll see how our combination of an inviting residential setting along with caring, helpful staff is the right choice for your housing or service needs.

Every design feature of The Windsor is based on our philosophy of service and our dedication to creating quality environments and service delivery systems for the residents we serve. The strength of our design arises from our long careful study of the ideal environment for helping seniors maximize their independence and their enjoyment of individually chosen lifestyles.

Exterior
You'll feel at home in this beautifully landscaped residential setting.
  • Elegant, classical architecture
  • Porte Cochere — providing weatherfree access to front entrance
  • Landscaped enclosed courtyard
  • Covered outdoor living spaces

    Apartments
    Designed with the comforts of...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Assisted Living

Memory Care

Pricing
for The Windsor at Ortega

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
Unlock pricing
1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Current promotions
Fee Discount
Reduces entrance fees required upon move in

Tours
at The Windsor at Ortega

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The Windsor at Ortega community exterior
The Windsor at Ortega

5939 Roosevelt Blvd, Jacksonville, FL 32244

The Windsor at San Pablo community entrance
The Windsor at San Pablo

4000 San Pablo Pkwy, Jacksonville, FL 32224

Brookdale Avondale
Brookdale Avondale

4455 Merrimac Avenue, Jacksonville, FL 32210

Brookdale Mandarin Central
Brookdale Mandarin Central

10875 Old Saint Augustine Road, Jacksonville, FL 32257

9.9
Review score
95 reviews
9.9
Review score
95 reviews
5 star
78%
4 star
20%
3 star
2%
2 star
0%
1 star
0%
9.9
Review score
75 reviews
9.9
Review score
75 reviews
5 star
74%
4 star
15%
3 star
7%
2 star
1%
1 star
3%
9.8
Review score
42 reviews
9.8
Review score
42 reviews
5 star
78%
4 star
17%
3 star
5%
2 star
0%
1 star
0%
9.8
Review score
42 reviews
9.8
Review score
42 reviews
5 star
66%
4 star
17%
3 star
7%
2 star
5%
1 star
5%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Care types offered

1

Memory Care

Amenities
at The Windsor at Ortega

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Anytime Dining
  • Meals Provided
  • Guest Meals
  • Restaurant Style Dining
  • Low / No Sodium
  • No Sugar
  • Special Dining Programs
  • Room Service
  • Professional Chef
  • International Cuisine

Room Amenities

  • Cable or Satellite TV
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Kitchenette
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • Beauty Salon
  • Central Fireplace
  • Barber Shop
  • Meeting Room
  • Outdoor Common Areas
  • Computer or Media Center
  • Outside Patio
  • TV Lounge
  • Indoor Common Areas
  • Library

Recreational areas

  • Jacuzzi
  • Piano or Organ
  • Fitness Center
  • Raised Garden Beds
  • Arts and Crafts Center
  • Movie or Theater Room

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands

Languages spoken

  • English

Activities

  • Wii Bowling
  • Cooking Classes
  • Tai Chi
  • Brain fitness / Dakim
  • Jewish Services
  • BBQs or Picnics
  • Live Musical Performances
  • Birthday Parties
  • Activities Off-site
  • Protestant Services
  • Community Service Programs
  • Trivia Games
  • Karaoke
  • Educational Speakers / Life Long Learning
  • Live Dance or Theater Performances
  • Activities On-site
  • Dances
  • Holiday Parties
  • Catholic Services
  • Happy Hour
  • Day Trips and Outings
  • Sensory-based Programs
  • Devotional Activities Offsite
  • Light Therapy Programs
  • Forever Fit
  • Visiting Chaplain or Priest
  • Pet-focused Programs
  • Reminiscence Programs
  • Art Classes
  • Yoga / Chair Yoga
  • Devotional Activities On-Site
  • Stretching Classes
  • Live Well Programs
  • Gardening Club
  • Intergenerational Programs

Reviews

for The Windsor at Ortega

9.9Review score95 reviews
9.9
Review score
95 reviews
5 star
78%
4 star
20%
3 star
2%
2 star
0%
1 star
0%
Legend Senior Living
9.3
Review score2804 reviews54 communities
Write a review
A Place for Mom has scored The Windsor at Ortega with 9.9 out of 10 using our proprietary review score based on 48 reviews in the last 2 years. Over all time, The Windsor at Ortega has 95 reviews with an average "overall experience" of 4.7 out of 5.
Overall Rating
4.7
Cleanliness
4.8
Friendliness
4.8
Care Services
4.7
Staff
4.9
Meals & Dining
4.8
Activities
4.7
Value for Cost
4.7
A Place for Mom has scored The Windsor at Ortega with 9.9 out of 10 using our proprietary review score based on 48 reviews in the last 2 years. Over all time, The Windsor at Ortega has 95 reviews with an average "overall experience" of 4.7 out of 5.
Parent company
Best of Senior Living 2023
Legend Senior Living
9.3
Review score2804 reviews54 communities
Logo for Legend Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 95 reviews
Anonymous - Toured community
Assisted Living
November 27, 2023
5.0
Toured
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Response from The Windsor at Ortega
November 29, 2023
Thank you for your 5-star review! We are happy to see you enjoyed your visit at The Windsor at Ortega.
Anonymous - Toured community
Assisted Living
November 27, 2023
5.0
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Response from The Windsor at Ortega
November 29, 2023
Thank you for taking the time to visit The Windsor at Ortega! Thank you for your 5-star review.
Elanor C
Assisted Living
November 27, 2023
5.0
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
November 29, 2023
Elanor, thank you for taking the time to leave us a review!
Anonymous - Toured community
Assisted Living
November 27, 2023
5.0
Toured
Looks like a very nice place.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
November 29, 2023
Thank you for taking the time to visit The Windsor at Ortega! We are happy to hear you enjoyed your experience.
Brooke G - Toured community
Assisted Living
November 21, 2023
5.0
Unexpected Delight
I recently have been in search of a new home for my grandfather. My grandfather is no longer capable of doing it all on his own. So I googled some places and your facility came up. My partner and I came in and toured The Windsor in Ortega. Wow! The community is amazing. Everyone we encountered was so helpful and kind. The sales-team was extremely knowledgeable about my grandfathers condition and what his needs will be moving forward. I actually left with more knowledge about the entire process. This is not an easy thing to deal with and its nothing I've had to do before. They understood my worries and fears and helped ease my mind. I have been dreading taking this next step and they just made me feel at home and at ease. We have not chosen a community yet...but out of all the spots we stopped and visited...this by far was the most inviting, clean and knowledgable.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
November 29, 2023
Brooke, thank you for taking the time to tour The Windsor at Ortega! Thank you for your feedback and review. We look forward to seeing you again!
Vincent M - Toured community
Assisted Living
November 21, 2023
5.0
Visit at Ortega
The team and associates greet you with a smile and are eager to help. I enjoyed my visit and meeting the team. I would have peace of mind placing my mom here with the team in place. You can tell they really care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
November 29, 2023
Vincent, we are happy to hear you enjoyed your visit at The Windsor at Ortega! Thank you for your feedback and review. We hope to see you again soon!
Ivy F - Toured community
Assisted Living
November 21, 2023
5.0
Excellent all around
I came in for a tour to check it out for my grandpa. The grounds are beautiful, the common spaces are well kept and the rooms are inviting. The staff is absolutely amazing. Very helpful and knowledgeable. This community is definitely high on my list.
Cleanliness
5
Friendliness
5
Staff
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
November 28, 2023
Thank you for taking the time to visit The Windsor at Ortega Ivy! We are happy that you enjoyed The Windsor at Ortega. We look forward to seeing you again!
Veenaya L - Toured community
Assisted Living
November 21, 2023
5.0
Wonderful facility!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
November 24, 2023
Thank you for taking the time to visit us at The Windsor at Ortega! We hope to see you again soon! Thank you for your feedback.
Donna G - Toured community
Assisted Living
November 15, 2023
5.0
Sales staff very personable, knowledgeable and helpful
My husband and I toured the building with my dad and his wife with the intent to find an assisted living community where they can comfortably reside and progress as they age. The staff that toured us were knowledgeable, understanding of aging adults needs, helpful and we did not feel pressured but rather encouraged through this process. We were shown several different apartments and all the amenities available to my dad and his wife as well as for our family.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
November 17, 2023
Thank you for taking the time to visit us! We are happy to hear you had a great experience. We hope to see you again soon!
Roberto B - Family/friend
Assisted Living
November 10, 2023
5.0
Caring, responsive and engaging
We moved our parents to Windsor at the Ortega a month ago. What a wonderful experience. The staff immediately engaged with us, getting to know the supports we needed, and what they could do to make our parents new place a home. We could not be more pleased. The staff has exceeded our expectations. They are caring, responsive, and they always approach our parents with a kind word and a smile. The quality of care and responsiveness is impressive. We are constant communication with the staff, who make sure that they meet all of our parents needs. We highly recommend Windsor at the Ortega.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
November 14, 2023
Thank you for taking the time to share your experience with us Roberto! We are honored your parents chose The Windsor at Ortega as their home. Thank you for your review and feedback.
Anonymous - Family/friend
Assisted Living
September 1, 2023
4.0
Verified Review
Mom's new home
What our family likes the most about The Windsor at Ortega is the friendliness and quality of care given to the residents by the staff members. Based on our experience so far, we would recommend this community to others.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from The Windsor at Ortega
September 19, 2023
We are honored to have your loved one with us! Thank you for taking the time to share your experience with us. We appreciate your feedback.
Anonymous - Family/friend
Memory Care
August 30, 2023
5.0
Verified Review
Recommended
The staff is friendly and attentive to residents at The Windsor at Ortega. The housekeeping is great, the facility has never had an odor even when the resident was bed ridden. The communication is okay, the family is informed of what is going on with their loved ones. The move in was smooth and fast. The meals are good, the residents get soft foods so they can eat it. I would recommend The Windsor at Ortega to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
4
Response from The Windsor at Ortega
August 30, 2023
Thank you so much for your 5-star review! We are delighted to hear about your positive experience with our senior living community. Our team strives to provide the best care and we appreciate your recognition. Please don't hesitate to reach out if there's anything more we can do for you.
JM - Family/friend
Assisted Living
July 10, 2023
5.0
Verified Review
Review for The Windsor at Ortega
Many of the staff members are very kind and caring. Overall, it has been positive. We picked this community, because of the location, cost and breadth of services provided. I would recommend it to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
July 18, 2023
Thank you for sharing your experience with us! We love having your loved one with us. Thank you for your review and feedback.
Anonymous - Resident/client
Assisted Living
January 11, 2023
5.0
Good
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
February 27, 2023
Thank you for your 5-Star review! We appreciate your feedback.
C Riley - Resident/client
Assisted Living
January 11, 2023
5.0
Love This Place
I love this place after 3.5 years. The residents are nice people.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
February 27, 2023
Thank you for taking the time to leave us a review! We appreciate your feedback and love having you with us.
Maggie E - Resident/client
Assisted Living
January 11, 2023
5.0
An incredibly caring facility. As a resident, I feel as though I am looked after by an affectionate staff.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
February 27, 2023
Maggie, thank you for taking the time to leave us a 5-star review! We love having you with us. Thank you for your feedback on the staff at The Windsor at Ortega.
Anne L - Resident/client
Assisted Living
January 11, 2023
5.0
Overall great!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
February 27, 2023
Anne thank you for leaving us a review! We appreciate your feedback.
L Hoffman - Resident/client
Assisted Living
January 11, 2023
5.0
Nice Place to Live
I like walking in the courtyard every day. I like having lunch with my friends and I love my apartment. It's a nice place to live.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
February 27, 2023
Thank you for taking the time to leave us a 5-star review! We love having you with us. Thank you for your feedback on the courtyard, meals, apartment, and your experience here at The Windsor at Ortega.
Anonymous - Resident/client
Assisted Living
January 11, 2023
5.0
The staff has been helpful in taking care of my husband who has dementia. They are always kind and friendly with us.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
February 27, 2023
Thank you for taking the time to leave us a 5-star review! We love having you and your husband with us. Thank you for your feedback on the staff, and your experience here at The Windsor at Ortega
Katherine P - Resident/client
Assisted Living
January 11, 2023
5.0
All is well we are pleased.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Windsor at Ortega
February 27, 2023
Katherine thank you for your 5-star review! We love having you with us and appreciate your feedback.
Viewing 1-20 out of 95 reviews

Neighborhoods
around The Windsor at Ortega

See what the neighborhood has to offer and what’s nearby:
The Windsor at Ortega in google map

Frequently Asked Questions
about The Windsor at Ortega

The Windsor at Ortega offers 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Windsor at Ortega 9.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (904) 353-9500 to reach a resident at The Windsor at Ortega.

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Review score
26 reviews
5 star
76%
4 star
8%
3 star
0%
2 star
12%
1 star
4%
Studio, 1bd, 2bd, Semi-Private
Home is Where Our Story BeginsPalagio (Pa-la-gee-oh) provides incomparable experiences every day for you through our outstanding service, programs and resort-style amenities with all of the comforts of home. Watch a movie. Walk the beautiful grounds. Take a cooking class. Try Wii bowling. ...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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