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Best of 2024 Senior Living Award
A Place for Mom Best of Senior Living Award winners represent the top 1-2% of senior care providers nationwide based on reviews from residents and families.

The Windsor at Ortega

5939 Roosevelt Blvd, Jacksonville, FL 32244
9.9
Review Score
95 reviews

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The Windsor at Ortega community exterior
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street view of The Windsor at Ortega
Roberto B - Family/friend
5.0
Caring, responsive and engaging

We moved our parents to Windsor at the Ortega a month ago. What a wonderful experience. The staff immediately engaged with us, getting to know the supports we needed, and what they could do to make our parents new place a home. We could not be more pleased. The staff has exceeded our expectations. They are caring, responsive, and they always approach our parents with a kind word and a smile. The quality of care and responsiveness is impressive. We are constant communication with the staff, who make sure that they meet all of our parents needs. We highly recommend Windsor at the Ortega.... Read more

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About the facility The Windsor at Ortega

The Windsor at Ortega is an assisted living community located in Jacksonville, Florida. We are committed to providing residents with the care and support they need, including memory care. Jacksonville is a vibrant city with much to offer to both residents and guests including great opportunities to hike, go bird watching, or spend time at the zoo.

At The Windsor at Ortega, we honor each resident's independence, personal choices and dignity. Visit us for a tour, and you'll see how our combination of an inviting residential setting along with caring, helpful staff is the right choice for your housing or service needs.

Every design feature of The Windsor is based on our philosophy of service and our dedication to creating quality environments and service delivery systems for the residents we serve. The strength of our design arises from our long careful study of the ideal environment for helping seniors maximize their independence and their enjoyment of individually chosen lifestyles.

Exterior
You'll feel at home in this beautifully landscaped residential setting.
  • Elegant, classical architecture
  • Porte Cochere — providing weatherfree access to front entrance
  • Landscaped enclosed courtyard
  • Covered outdoor living spaces

    Apartments
    Designed with the comforts of...

Read More

Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Windsor at Ortega is a community within Legend Senior Living properties. See all Legend Senior Living communities.

Pricing for The Windsor at Ortega

Total monthly costs depend on room type, select services, and the level of care needed.

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at The Windsor at Ortega

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The Windsor at Ortega5939 Roosevelt Blvd, Jacksonville, FL 32244
Brookdale Avondale4455 Merrimac Avenue, Jacksonville, FL 32210
Brookdale Mandarin Central10875 Old Saint Augustine Road, Jacksonville, FL 32257
The Windsor at San Pablo4000 San Pablo Pkwy, Jacksonville, FL 32224
9.9
Review Score
95 reviews
9.8
Review Score
42 reviews
9.8
Review Score
42 reviews
9.8
Review Score
74 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
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    Reduces entrance fees required upon move in

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  • Room Discount

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Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care

Amenities at The Windsor at Ortega

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Anytime Dining
Guest Meals

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Arts and Crafts Center
Fitness Center
Jacuzzi
Movie or Theater Room

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Protestant Services

Reviews
for The Windsor at Ortega

Write a Review
9.9
Review Score
95 reviews

Review Score

95 reviews
9.9

Out of 10


5 star

78%

4 star

20%

3 star

3%

2 star

0%

1 star

0%

A Place for Mom has scored The Windsor at Ortega with 9.9 out of 10 using our proprietary review score based on 48 reviews in the last 2 years. Over all time, The Windsor at Ortega has 95 reviews with an average "overall experience" of 4.7 out of 5.

How we score communities
Cleanliness

4.8

Friendliness

4.8

Meals & Dining

4.8

Care Services

4.7

Activities

4.7

Staff

4.9

Value for Cost

4.7

Overall Experience
74
19
2
0
0
Date Submitted
12
13
48
Reviewer
51
26
13
4
Care Received
60
35
1-20 of 95 reviews
Sort by

5.0
Anonymous - Toured community
Assisted Living
November 27, 2023
Toured

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

No data collected

Response from The Windsor at Ortega

November 29, 2023

Thank you for your 5-star review! We are happy to see you enjoyed your visit at The Windsor at Ortega.


5.0
Anonymous - Toured community
Assisted Living
November 27, 2023

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

No data collected

Response from The Windsor at Ortega

November 29, 2023

Thank you for taking the time to visit The Windsor at Ortega! Thank you for your 5-star review.


5.0
Elanor C
Assisted Living
November 27, 2023

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

November 29, 2023

Elanor, thank you for taking the time to leave us a review!


5.0
Anonymous - Toured community
Assisted Living
November 27, 2023
Toured

Looks like a very nice place.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

November 29, 2023

Thank you for taking the time to visit The Windsor at Ortega! We are happy to hear you enjoyed your experience.


5.0
Brooke G - Toured community
Assisted Living
November 21, 2023
Unexpected Delight

I recently have been in search of a new home for my grandfather. My grandfather is no longer capable of doing it all on his own. So I googled some places and your facility came up. My partner and I came in and toured The Windsor in Ortega. Wow! The community is amazing. Everyone we encountered was so helpful and kind. The sales-team was extremely knowledgeable about my grandfathers condition and what his needs will be moving forward. I actually left with more knowledge about the entire process. This is not an easy thing to deal with and its nothing I've had to do before. They understood my worries and fears and helped ease my mind. I have been dreading taking this next step and they just made me feel at home and at ease. We have not chosen a community yet...but out of all the spots we stopped and visited...this by far was the most inviting, clean and knowledgable.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

November 29, 2023

Brooke, thank you for taking the time to tour The Windsor at Ortega! Thank you for your feedback and review. We look forward to seeing you again!


5.0
Vincent M - Toured community
Assisted Living
November 21, 2023
Visit at Ortega

The team and associates greet you with a smile and are eager to help. I enjoyed my visit and meeting the team. I would have peace of mind placing my mom here with the team in place. You can tell they really care.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

November 29, 2023

Vincent, we are happy to hear you enjoyed your visit at The Windsor at Ortega! Thank you for your feedback and review. We hope to see you again soon!


5.0
Ivy F - Toured community
Assisted Living
November 21, 2023
Excellent all around

I came in for a tour to check it out for my grandpa. The grounds are beautiful, the common spaces are well kept and the rooms are inviting. The staff is absolutely amazing. Very helpful and knowledgeable. This community is definitely high on my list.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

November 28, 2023

Thank you for taking the time to visit The Windsor at Ortega Ivy! We are happy that you enjoyed The Windsor at Ortega. We look forward to seeing you again!


5.0
Veenaya L - Toured community
Assisted Living
November 21, 2023

Wonderful facility!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

November 24, 2023

Thank you for taking the time to visit us at The Windsor at Ortega! We hope to see you again soon! Thank you for your feedback.


5.0
Donna G - Toured community
Assisted Living
November 15, 2023
Sales staff very personable, knowledgeable and helpful

My husband and I toured the building with my dad and his wife with the intent to find an assisted living community where they can comfortably reside and progress as they age. The staff that toured us were knowledgeable, understanding of aging adults needs, helpful and we did not feel pressured but rather encouraged through this process. We were shown several different apartments and all the amenities available to my dad and his wife as well as for our family.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

November 17, 2023

Thank you for taking the time to visit us! We are happy to hear you had a great experience. We hope to see you again soon!


5.0
Roberto B - Family/Friend
Assisted Living
November 10, 2023
Caring, responsive and engaging

We moved our parents to Windsor at the Ortega a month ago. What a wonderful experience. The staff immediately engaged with us, getting to know the supports we needed, and what they could do to make our parents new place a home. We could not be more pleased. The staff has exceeded our expectations. They are caring, responsive, and they always approach our parents with a kind word and a smile. The quality of care and responsiveness is impressive. We are constant communication with the staff, who make sure that they meet all of our parents needs. We highly recommend Windsor at the Ortega.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

November 14, 2023

Thank you for taking the time to share your experience with us Roberto! We are honored your parents chose The Windsor at Ortega as their home. Thank you for your review and feedback.


4.0
Anonymous - Family/Friend
Assisted Living
September 1, 2023
Verified Review
Mom's new home

What our family likes the most about The Windsor at Ortega is the friendliness and quality of care given to the residents by the staff members. Based on our experience so far, we would recommend this community to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

4

Response from The Windsor at Ortega

September 19, 2023

We are honored to have your loved one with us! Thank you for taking the time to share your experience with us. We appreciate your feedback.


5.0
Anonymous - Family/Friend
Memory Care
August 30, 2023
Verified Review
Recommended

The staff is friendly and attentive to residents at The Windsor at Ortega. The housekeeping is great, the facility has never had an odor even when the resident was bed ridden. The communication is okay, the family is informed of what is going on with their loved ones. The move in was smooth and fast. The meals are good, the residents get soft foods so they can eat it. I would recommend The Windsor at Ortega to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4

Response from The Windsor at Ortega

August 30, 2023

Thank you so much for your 5-star review! We are delighted to hear about your positive experience with our senior living community. Our team strives to provide the best care and we appreciate your recognition. Please don't hesitate to reach out if there's anything more we can do for you.


5.0
JM - Family/Friend
Assisted Living
July 10, 2023
Verified Review
Review for The Windsor at Ortega

Many of the staff members are very kind and caring. Overall, it has been positive. We picked this community, because of the location, cost and breadth of services provided. I would recommend it to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

July 18, 2023

Thank you for sharing your experience with us! We love having your loved one with us. Thank you for your review and feedback.


5.0
Anonymous - Resident/client
Assisted Living
January 11, 2023

Good

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

February 27, 2023

Thank you for your 5-Star review! We appreciate your feedback.


5.0
C Riley - Resident/client
Assisted Living
January 11, 2023
Love This Place

I love this place after 3.5 years. The residents are nice people.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

February 27, 2023

Thank you for taking the time to leave us a review! We appreciate your feedback and love having you with us.


5.0
Maggie E - Resident/client
Assisted Living
January 11, 2023

An incredibly caring facility. As a resident, I feel as though I am looked after by an affectionate staff.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

February 27, 2023

Maggie, thank you for taking the time to leave us a 5-star review! We love having you with us. Thank you for your feedback on the staff at The Windsor at Ortega.


5.0
Anne L - Resident/client
Assisted Living
January 11, 2023

Overall great!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

February 27, 2023

Anne thank you for leaving us a review! We appreciate your feedback.


5.0
L Hoffman - Resident/client
Assisted Living
January 11, 2023
Nice Place to Live

I like walking in the courtyard every day. I like having lunch with my friends and I love my apartment. It's a nice place to live.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

February 27, 2023

Thank you for taking the time to leave us a 5-star review! We love having you with us. Thank you for your feedback on the courtyard, meals, apartment, and your experience here at The Windsor at Ortega.


5.0
Anonymous - Resident/client
Assisted Living
January 11, 2023

The staff has been helpful in taking care of my husband who has dementia. They are always kind and friendly with us.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

February 27, 2023

Thank you for taking the time to leave us a 5-star review! We love having you and your husband with us. Thank you for your feedback on the staff, and your experience here at The Windsor at Ortega


5.0
Katherine P - Resident/client
Assisted Living
January 11, 2023

All is well we are pleased.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Windsor at Ortega

February 27, 2023

Katherine thank you for your 5-star review! We love having you with us and appreciate your feedback.


Viewing 1-20 out of 95 reviews

Neighborhood around The Windsor at Ortega

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about The Windsor at Ortega

The Windsor at Ortega offers 1 Bedroom, 2 Bedrooms and Studio. Learn more.

A Place for Mom has scored The Windsor at Ortega 9.9 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (904) 353-9500 to reach a resident at The Windsor at Ortega.

To reach a resident at The Windsor at Ortega call: (904) 353-9500



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.