Brookdale Mandarin Central

The Executive Director at this community is amazing! She’s responsive to questions, communication is great and her love for the residents shows!

Our issues were I showed them repeatedly how to feed my loved ones dogs and it never happened. I think there was poor attendance to my loved one. I would tell others to know that if you put your loved one here and they try to harm themselves, they will get kicked out immediately. It might be a better experience for someone else but it was not me, I just did not feel like they did what they were expected to do.

We chose Brookdale Mandarin Central because when they reached out, they came to the house and visited and we had a good connection and I felt comfortable right off the bat. She was knowledgeable and caring, so we picked them without looking any further. It is also a smaller community as well, only 42 rooms. Their activity director goes above and beyond and keeps all the residents engaged, even with everything going on. I would tell others that it is a very difficult decision and you need to feel comfortable with the people you are leaving your loved one with. I felt like they genuinely care and I would recommend them to others looking.

This is a small facility and the staff is very caring and patient. The staff has compassion and the director is outstanding. I would recommend this community to others.

What I really like about this community is that there are 2 separate locations one for assisted living which is across the street from this location and then they have the memory care building. My sister in law is still trying to adjust to being here but day by day it seems to be getting better. The staff has been very patient and understanding with her and with us. She is meeting new people and starting to make some friends. She is really enjoying the food. We would recommend this community to anyone.

Unfortunately this community was not able to provide the care my father needed once his dementia got worse. They were honest, and also they suggested another community that would work for us.

My love on is doing as well as can be expected since his move to this community. However I do feel comfortable with his move to this community. This is a nice community, and they do have good intentions for your love one.

I thought this place was a great experience with lots of great amenities available to all of the residents. The staff where very friendly and made sure to make my my mother and I feel very welcomed into there facility. I just did not think this was the right fit for her with all things in mind at the end of the day. Overall great experience and I am pleased.

Warm and loving professionals are in charge of this facility. Very clean and apartment style room is like new! So happy with this choice of care.

I toured this community. I did not like that they had a hole due to a storm It did not have a pleasant odor. The staff were nice and answered the questions we had. I was not happy with this community and would not recommend this for anyone. The only positive was the price for the care.

I have hesitated to write this review since Mom's moving in, first off I'm new to dementia so it's hard to know what is expected from a facility in terms of care and overall assistance, it is termed as "assisted living, memory care". I personally stand by the rule that you do not park a loved one in a facility and assume all is taken care of, I do however anticipate the given standards of communication. One would expect that this communication would be between the caregivers at your carefully chosen facility and family rather than the communication between the resident with dementia and family, which is never a true picture of what is going on. Being a first time, only child taking on the responsibility of a Mom with the first stages of dementia I find Brookdale Mandarin Central disappointing. My reasons are primarily in their lack of communication. If I did not call to check on any aspect of my Mom's care and well being I would never hear from anyone at the facility. I have one person with whom I'm in contact with and who truly responds to my questions, if not for her I would never have chosen this facility and if she were no longer working there I would make immediate alternate plans to move Mom. This facility is grossly understaffed, they lack simple communication skills and their cleaning is non existent. My Mom has lived there well over a month, I personally had to BEG for a plunger to unclog her toilet on a Sunday afternoon because the regular maintenance man only comes in the morning. I unclogged the toilet myself after several pleas for a plunger and finally calling the facility phone number from her room to say there would soon be an over flowing toilet in her entire room . Nobody cared if she had an overflowing toilet in her room, plain and simple. To the best of my observations her small two room apartment has never been vacuumed, her bathroom sink and toilet never cleaned or sanitized before the clogged toilet and dirty dishes in her kitchen sink never washed. I visit Mom on a regular basis and as of 8 days ago, she is still wearing the same clothing. I do not believe she has showered since she moved in. While I believe it is my ultimate responsibility for my Mom's well being and care, I do think "assisted living" in accordance to their brochure includes daily communication, help with dressing and bathing as needed, periodic assessment of your loved one's stages as they advance thru dementia and the necessary care, light housekeeping, and much more. We are very short changed to say the least. My advice to anyone choosing a facility for their loved one is to tour several places several times, talk to the families of the residents extensively, be involved with a support group to know what to expect. I'm totally at a loss as to my next steps because I did not have the luxury of making well informed advanced decisions.

My mom is happy and getting the help she needs

My mom is pleased with the place.

Everything is working out very well for my mother here, and I'am pleased with all they done for us. They are taking good care of my mother and her needs. The staff is great, they are very courteous and attentive. It is a very nice looking community, they do a good job with the cleaning. There are activities offered for her when she ready to participate She says the meals are nice. I know she is being cared for well here. This is nice, safe community and I would recommend it.

The staff are excellent and keep me apprised of my Mother in law's health. The food is not as good as I hoped it would be. The community is clean and I would recommend it. They offer some activities and she does participate in a few. A Place for Mom was a good resource for us.

This is a nice community with great people. They have a great staff at this community. They are very helpful and kind. The community looks good and clean. There are activities through out the week for the residents. The residents are sweet and friendly. They serve very good food here, no complaints there. It is a good community and a very pleasant environment for your loved one.

We had somewhat of a mixed experience with Brookdale Mandarin Central. It was a nice enough place in terms of the facility itself, and the staff seemed very friendly and kind. However, it just did not end up being a good fit for us in terms of care. I think a little more one on one care and management of the residents would have helped, my loved one had an issue with other residents being able to get into her room.

I would not recommend this facility! My father was evaluated before going in and within 2 days of placing him they said he was not a fit there and we had to remove him and was forced to pay for an extra 30 days. We would visit and find him stuck on the floor with no assistance to get up, his linens missing, his roommate locking him out of the room, he didn't get fed breakfast because he over slept. This facility caused hardship and pain.

We made the decision to move my brother in law into Brookdale since he needs more care than what we can provide. I was thinking that it would be a hard time for him but it's actually the exact opposite. He's made some friends and even participated in some of the activities! The staff are very kind, gentle, tender, and caring which is exactly what the residents need considering the situation. They serve three hot meals per day and snacks in between time and I haven't heard any complaints! In fact, he is doing a lot better health wise since he's moved in! I would absolutely recommend them!

We've had a somewhat mixed experience with Brookdale Mandarin Central. For the most part it's a nice looking, clean, well kept community, and the staff seem friendly. However, there are a few things I think they could work on. I'd like to see them improve the level of care they provide, and I also think they could do more to get the residents involved in activities.