Brookdale Southpoint

We are so pleased with Brookdale Southpointe The staff are loving and caring. My Mom is very happy there. I love the staff!! Based on the experience we have had so far, we would absolutely recommend the Brookdale Southpointe community to other families looking for a place for their loved ones.

Brookdale Southpoint is a 5/5 on all counts. The staff are very caring and friendly. And they've been helpful with getting information to and from medical professionals.

Mom was bedridden often at home. Now she is stronger, more active, and interested in life. The staff is friendly and makes us feel at home. We visit everyday and enjoy joining in with the activities the community has going on.

Brookdale Southpoint is an extremely clean community and the staff members have been excellent, they are super friendly. We do not have much experience with the meals and dining but everything seems to be good. We do not get to see the activities but we do know they have things going on in the dining hall. The director has been very helpful with different occasions and we appreciate that. Overall we have been very happy and we would recommend this community to other families.

My loved one (LO) lived in the Memory Care side. We started out ok, and then the situation devolved. The good: [name removed] is the sweetest and really tries to find programming that works for the residents in Memory Care. My LO ate great and gained much-needed weight. The bad and ugly: There is high turnover in nursing staff, care staff, leadership, and everyone. Additionally, staff shortages meant that AL staff was shared with Memory Care, and traveling nurses were used frequently. The AL staff were not trained in memory care and tended to struggle. The housekeeping staff was impossible to keep. The care staff was lazy. Daytime staff did not believe in doing laundry, tidying up patient rooms, changing patients' diapers regularly, etc. Day staff did the minimum: medication and feeding. Night staff did much of the work but were limited. This means my LO's room was always dusty, floors were sticky, trash piles, etc. I found dead roaches in my LO's room multiple times. They do not care.

Some activities they had for the residents were movie nights, painting and art classes. Our loved one didn't always participate in the activities due to her memory, but when we did see the activities it seemed like the residents were enjoying themselves. The food they served was about average. Our loved one had three separate rooms while she was there, the first was in assisted living and it was pretty nice. The second was a shared room which seemed a little cramped. And the third room was in memory care and it was terrible. This is an affordable community if you are not looking to over spend, but this community was understaffed and under trained. It was very rate that you would find an employee there that would put the residents interests and needs ahead of their own.

We chose Brookdale Southpoint because when I toured it I was very pleased with what they had to offer. My mother has a private room and it is good size for her. She hates the food here, it is bland and does not have a lot of flavor. They did just get a new chef though, so it might have improved. I would want others to know that this facility needs more weekend coverage and I think that when they do increases in fees, they jump too high.

Already toured, felt really at ease here.

My father in law seems to be very content now that he is living here. He has settled in very well. He seems to be happy just staying in the community grounds and doing things there. The staff is extremely nice and friendly. He enjoys the food from what I understand. We would recommend this community

We are pleased that our loved one is settling in at Brookdale Southpoint. The atmosphere is warm and inviting, and although it is not a brand new community it is very clean and well-kept. The staff is friendly and caring and attentive to her care needs. We have not dined there but the food looks appetizing and smells good. There are activities that the staff encourages the residents to engage in. They do have an outdoor area in the memory care unit for the residents to get out and enjoy the fresh air.

I do feel my sister is safe here in this community, but I'am concerned about the care she is receiving. I do feel they are under staffed. There is only one aid at night, and there are 50 residents. They have messed up her medications. There are major improvement this community needs to make.

Beautiful and clean well lit individual rooms. No kitchenette. Limited and small common areas for activities or socialization, staff friendly and welcoming, majority of residents out and about on the tour were wheelchair bound.

This is a nice community, and my tour of it went pretty well. The community looked nice, and well-kept from what I saw. The staff I met was kind, and courteous. My concern was the layout of the community. I didn't think it would work for my brother, and what he wanted. My tour went well, but this was not the community for us.

I thought this place was a great experience with lots of great amenities available to all of the residents. The staff where very friendly and made sure to make my my mother and I feel very welcomed into there facility. I just did not think this was the right fit for her with all things in mind at the end of the day. Overall great experience and I am pleased.

I toured this community and did not like that they did have an odor in the community. The value is very good. I liked the staff that was friendly and answered my questions. The activities seemed to be good. I liked the rooms. I suggested that families see this community for themselves and to see if this is what they are needing.