Brookdale Round Rock

for a local A Place for Mom advisor

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36 Reviews

• (18)

  A Place For Mom

• (18)

  SeniorAdvisor.com

Tour was informative, nice rooms large eating areas, activities rooms, garden area for residents to maintain if want, lots of activities scheduled

After being accepted into the community, with an initial payment of over $5000, my mother was moved out in the middle of the night for a non-emergancy concern to a hospital of their choosing, after only 5 days. She spent the next month at this facility as Brookdale would not allow her to return due to a non stageable minor sore on her skin. Brookdale stated that they were not able to maintain her with this concern. She was abused at the hospital they sent her to and after a month we moved her out to another care home as Brookdale would not have her back. During her absence from Brookdale, she was re-evaluated several times(even though she was not present) and charges were added to her standard billing to the tune of $1600+ per month. We refused to pay any cost and Brookdale continued to charge us for services that could not have occured. Billing was sent to collections and we under disbelief, had to pay after threats of legal action. She was at the Brookdale facility for 5 days and we lost a total of approx. $14000. This is an unethical and total criminal enterprise, in my opinion. STAY AWAY AT ALL COST.

The staff at this community are very good. They are quick to respond and very attentive. Mom really seems to enjoy living here. They offer a lot of activities and they keep the family informed of what activities are going on each week. The residents are welcoming and the apartments are nice. This is a smaller community and I would recommend it.