Parmer Woods at North Austin

We have had a unique experience. We had to make a quick decision, based on a virtual tour during Covid. Since our loved one has moved in, they have undergone an almost complete staff turnover in their management. We had some serious issues in the very beginning with some miscommunications. It was shortly after that that the executive director left. Then not too much longer after that, the director of health and wellness left. Then the facilities director left, followed by the activities director, the concierge, and the person in charge of finance. I'm not sure of the circumstances regarding how they all left. But they have a whole new crew now as of 2-3 weeks ago, so it's really hard to tell how things will go. We've had extensive conversations with the new executive director, who had been on the job for just a week. But she was very impressive. It appears that the care that our loved one was getting was good to start with, except for a terrible event that happened on her first day. But it was fixed immediately as soon as I was able to reach someone on the regional level, which was a good thing. The big freeze happened in the middle of all of these changes, and I felt like people were doing a good job with what they had. But the old executive director really screwed something up. It was fixed within a matter of hours, so no irreparable harm was done. I have been impressed with the regional office, because they saw the problems and stepped right up to take care of business. And they had regional people fill in until they could make new hires. I feel confident based on what I've seen that the people that they've hired are going to do a good job. We'll see how it goes.

We believed the value for cost to be overrated, and a lot of the services they were offering were not happening. Some was due to the covid restrictions, but there was a very fast and high turnover rate with the staff members, and they were also very shorthanded.

They are giving us a great deal until our parents' home sells. We will be touring the available unit with our parents this Wednesday. I loved it so far on our virtual tour! Tour is rescheduled for tomorrow. We tried to see two in one day. Too much for my Mom. We will be touring tomorrow.

They are giving us a great deal until our parents' home sells. We will be touring the available unit with our parents this Wednesday. I loved it so far on our virtual tour!

It is expensive, but our overall first impression was good. The location is great as well as the staff members. Our loved one has a view of the court yard, and I would recommend this community to a family or friend.

The community was clean. The staff were friendly and responsive. The community was priced reasonably comparatively, The services for memory care for my aunt seemed adequate. The lay out of the memory care unit was conducive for the staff to be able to keep an eye on the residents.

The community was clean. The staff were friendly and responsive. The community was priced reasonably comparatively, The services for memory care for my aunt seemed adequate. The lay out of the memory care unit was conducive for the staff to be able to keep an eye on the residents.

My father has lived in both assisted living and now memory care at Parmer Woods. I, like most, just want what’s best for him. In my heart of heart, I sleep well at night now knowing he is safe, loved, supported, and accepted for who he is at this moment in time. So important to not be a number. He is a happy safe human being depending on all of their care and support. I couldn’t ask for more.

I loved this community and the people there, specifically [name removed] and [name removed]. They are extremely patient, friendly, and comforting.

This community was very lovely very clean and well kept. The staff was friendly and very nice. This community had a designated smoking area that was little ways from the apartments and that wouldn't have worked for my mom. She was looking for something she would be able to step outside and be able to smoke.

I am doing fine since moving into the community. It is very nice here. The people and staff are nice. The food is good too. Eventually I will be trying some of the activities. Everything is good for me.

I guess I went into this tour with high expectations of getting a sales pitch to entice me to sign on the dotted line but to my surprise that didn't happen. Granted it was a little late in the day but the women I am not sure of what position she held but she gave the impression that she was tired and really not engaged to do the tour. I must say that she did do a follow-up phone call with me a few days later which I thought was good. The overall appearance of the inside left little to be desired it is in desperate need of a paint job you can tell the walls haven't been touch in quite some time. After touring the facility and speaking to people there I came back with a feeling that they really didn't care if I signed a contract with them or not.

I liked this community when we visited as it seemed clean and well taken care of. The people I met were friendly. This community is for assisted living and memory care and we were looking for more independent living.

This was a fine facility, but we did not like it as much as the facility we ended up choosing. The rooms seemed a bit small, and it seemed like more of an assisted living facility, which is what we were not looking for for my loved one.

I like the care at this community. The staff is outstanding and attentive to her needs. The community is clean and very nice. The menu is very good and she is happy with the nice variety. The activities have been very helpful to her. I like that my mom is getting small trips out of the community this she enjoys with the other residents. We would recommend the great care of this community to other families.

I toured this community and was happy with the tour. We did not move in due to needs for my mom. They did have a nice variety of good healthy meals that are served. The community was clean and they had great activities. The courtyard. is large and very enjoyable when outdoors. We would recommend this community for other families for the care of a loved one.

When we walked into the Brookdale, it felt more like a nursing home. MY loved one needed more independent living so this place would not have worked out for him. Also, the rooms were extremely small and had no access to the outside.

The staff that work at this facility have been absolutely phenomenal on the quality of care they have been providing to my mother. They are very good at helping her with her bedroom chores and the chef has done a great job at preparing her meals. She has been very pleased with her dinning experience and the nutrition she has been receiving. The only I thing I wish is that she could have some additional help on motivating her to get involved with the various activities they have available.

Very nice community. However, it has a weird floor plan in the apartments. The people were nice and helpful and they gave us a nice tour. I was really impressed with the dining area. It was very nice. It was just to far.

[Removed] was nice. Place was very clean and nice. I would like more info. on memory/Alzheimer's care as my dad seems to be having more problems than we originally thought.