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Massachusetts Assisted Living Regulations and Records

By Sho LyMay 5, 2020
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When choosing an assisted living community, it is important to understand Massachusetts state regulations for assisted living facilities and know how to look up assisted living license information. But public access to assisted living records varies greatly by state.

We developed a system to rate each state on how easy – or difficult – it is to find important assisted living records and reports, and compiled tips to help you in your search.

States with the most transparent records allow you to look up important information about each assisted living facility online, including inspections, complaints, survey results, violations, capacity, and whether the facility accepts Medicaid.

Access to Massachusetts assisted living records: Basic

Public access to assisted living records and reports for the state of Massachusetts is basic. Key findings that informed this rating include:

  • As of writing, it is unknown whether the Massachusetts residency list was recently updated as there is no published date available.
  • Massachusetts does not post surveys or inspection reports of assisted living facilities online, so a Freedom of Information Act (FOIA) request is necessary to obtain records.
State provides basic access to assisted living records and licensing

How to look up Massachusetts assisted living licenses and records

  • Visit the Massachusetts Office of Elder Affairs for information about senior care licensing.
  • As of writing, to request a copy of an inspection report or a copy of any complaints, fax the Executive Office of Elder Affairs at 617-727-9368.
  • If you need to make a Freedom of Information Act (FOIA) request to get records, you can visit the state by state resources from the National Freedom of Information Coalition, which includes sample state-specific FOIA letters.

How we arrived at our Massachusetts rating

We developed a standard methodology for state data collection and evaluation, and based our rating primarily on the objective, state-specific accessibility criteria outlined in these questions:

  1. Are licensed assisted living communities listed online in any form? Yes
  2. If Yes to #1, is the information updated frequently? No
  3. If Yes to #1, is the list of licensed communities searchable? No
  4. Does the state post inspections, complaints, survey results, or violations online? No
  5. If Yes to #4, is the information updated frequently? [within 90 days] No or N/A
  6. If Yes to #2 and #4, is the enforcement information included in the same place as licensed communities? No or N/A
  7. If Yes to #4 and No to #6, are violations / inspections searchable at all? No
  8. Is information about special licensing for care shown? No or N/A
  9. Capacity shown? Yes
  10. Payment types shown, [e.g. Medicaid, private pay]? No
  11. Administrator / Contact name shown? No
  12. State may fine facility? Yes
  13. Frequency of inspections? Every 24 months
  14. Website includes pricing of facility? No

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Sho Ly