The Atrium at Veronica Drive

They provide great one-on-one assistance. They do a good job helping my loved one with bathing and depends, and they'll bring her a tray of food at any time, which is awesome. It is expensive though, and the landscaping could use some work.

The facility is clean, and they were very responsive, but they were not really good at communicating in-house We took our loved one out for a planned week away, and we locked his door so no one would go in there. But every day we checked on it, and it was open. The staff was still going in and out to do things and hadn't been communicated with about that planned absence. After talking to the director, she said they have a lot of agency people coming in to help. But I still don't understand why that wouldn't have been communicated to them. They were kind of slow in getting back to us, especially regarding billing issues, although they have a new financial director and it seems they're still working out the bugs with that.

I emphasize the relationship between the resources at The Atrium and the capabilities and needs of the clients. I think The Atrium is more attuned to deal with the more capable residents with less decline than they are to deal with the ones who need more prompting and assistance. But overall I think the staff are attentive and very much involved with their clients. They're adequately staffed. The facility is quite adequate as well. I think activates are adequate for those who can participate, but inadequate for those who need more prompting. I do like that the fact that they're dedicated to memory care only, and not just just a memory care unit in a shared facility with assisted living like I found in other places.

I think the facility was pretty clean, including my loved one's room. Although tidiness could use improvement, for instance the way clothes were put away, etc. Perhaps my expectations were not realistic. The staff were very friendly, but they were understaffed. I think there was some confusion/misunderstanding between the director and myself. I was told they would have a podiatrist coming in, as well as OT and PT, which I said I was interested in. And she said my loved one would be getting all of those services. But that didn't really happen. She only got those services the last 2-3 weeks she was there during a 2-month respite stay. And when she got home and I looked at her feet, it did not look like she had seen a podiatrist. They said they would go on outings for ice cream and things, which never happened. And I was told different reasons as to why. I think their communication with each other could use improvement. They would contact me and say she urgently needed Depends, but when I would get there, she had two packages in the closet. Same with a "lost" sweater that was right there in the closet. But everybody was very friendly to deal with. My loved one was always clean and in clean clothes. Her general care was always fine. I just think there were some misunderstandings. They kept in contact with me, and I appreciated the communication. They included my loved one and invited her to activities. I think they did a good job with activities and offered a variety of different things - music, coloring, puzzles, etc. I just would have liked to see her get outside more. But overall I feel like it was a good value. And for respite care, I would choose The Atrium over skilled nursing in a heartbeat.

We chose The Atrium at Veronica Drive because it was recommend to us by someone in our Alzheimer's support group. The room sizes at the facility are excellent, she is in a private room. I do think they could offer some more activities. but they may just not have enough staff. I would recommend them to others looking.

I would tell others to check out the community and see if it would be a good fit for your loved one. The staff seem to be present. Some of the activities they have are games, exercises, group chats and more for the residents to participate in.

They've been really good. I would definitely recommend them to others. I have a friend who works in the industry who told me there was no way an assisted living facility could take care of my loved one with the level of care he requires. But The Atrium has actually been able to do so. They are very capable and take care of all of his needs. The staff is great, and they adjust their staffing as needed, which has been really good. I wish they didn't have carpet in the rooms, but if it needs attention, they notice and do something about it. My only complaint is sometimes his hair is a little dirty, but by the next time I come to visit, it's fine. Compared to nursing home costs, it's a great value here at The Atrium.

Our loved one was only at The Atrium a short while so we were not able to get much feedback on the meals, and he was not able to participate in the activities. It was nice during covid if we wanted to come visit our loved one we could do window visits. We would recommend this community to others.

My LO entered the Atrium in May of 2018 with a diagnosis of FTD (Frontotemporal Degeneration), a form of Dementia that affects a younger population and affects their behavior, understanding, executive thinking and their speech. Upon acceptance into the community, I was assured that they had experienced staff that would be able to provide the care that my LO needed. What I didn’t know is that their approach was “one size fits all” and not a customized approach to my LO needs. Given that there is always a transition period, my LO refused to bath/shower and they assured me that this was very normal. After 1 ½ years of not bathing/showering or even sponge bathing, I took my concerns to the Benchmark corporate offices. They assured me that the staff in Danvers, MA would be better educated on how to handle the behavioral issues that come with FTD. Finally, he was showered after 1 ½ years and with the help of Benchmark corporate office using the “hand on hand” approach! There were many other concerns with the Atrium starting with their housekeeping, (or lack of). My LOs room would only be cleaned when I visited and insisted that they clean and sanitize the bathroom. It got so bad that I started taking photos of what I encountered while visiting, sending those photos to the Executive office and being told that they were understaffed and trying to hire someone. Another concern was their communication (or lack thereof) between staff and Resident’s loved ones. I called every day to check on him and each time spoke with the Nurse on duty and was told that my LO was doing the same, no changes. This included urinating in the common areas of the facility. Their Nurse told me that this is a very common trait of especially men with Dementia. I then purchased a one-piece outfit for him to discourage that behavior and was told that it didn’t help and they would try to adjust the environment instead so I was asked to provide “pet pee-pads” that they would place in the areas that he urinated. Never heard another complaint, until during a scheduled visit with him, I was asked to meet with their Executive Director of Resident Care where I was told that there were two options for my LO, I either hire a one-on-one person to stay with him (in addition to paying the private care of over $8,000 per month) or move him to a hospital or facility that can better manage the FTD behavior. Their staff may understand Alzheimer’s Disease or other Dementias, but certainly were not educated to understand FTD. Had they been honest with me during the application process, I would have researched another facility, but I was assured that they could handle FTD. Thankfully my LO has been moved to another facility that does have other FTD residents, a full staff of Nurses familiar with this disease and he is doing much better. A “one size fits all” approach is NOT ideal, The Atrium should be working with the individual to see what those needs are and customize the approach to their individual needs.

My LO entered the Atrium in May of 2018 with a diagnosis of FTD (Frontotemporal Degeneration), a form of Dementia that affects a younger population and affects their behavior, understanding, executive thinking and their speech. Upon acceptance into the community, I was assured that they had experienced staff that would be able to provide the care that my LO needed. What I didn’t know is that their approach was “one size fits all” and not a customized approach to my LO needs. Given that there is always a transition period, my LO refused to bath/shower and they assured me that this was very normal. After 1 ½ years of not bathing/showering or even sponge bathing, I took my concerns to the Benchmark corporate offices. They assured me that the staff in Danvers, MA would be better educated on how to handle the behavioral issues that come with FTD. Finally, he was showered after 1 ½ years and with the help of Benchmark corporate office using the “hand on hand” approach! There were many other concerns with the Atrium starting with their housekeeping, (or lack of). My LOs room would only be cleaned when I visited and insisted that they clean and sanitize the bathroom. It got so bad that I started taking photos of what I encountered while visiting, sending those photos to the Executive office and being told that they were understaffed and trying to hire someone. Another concern was their communication (or lack thereof) between staff and Resident’s loved ones. I called every day to check on him and each time spoke with the Nurse on duty and was told that my LO was doing the same, no changes. This included urinating in the common areas of the facility. Their Nurse told me that this is a very common trait of especially men with Dementia. I then purchased a one-piece outfit for him to discourage that behavior and was told that it didn’t help and they would try to adjust the environment instead so I was asked to provide “pet pee-pads” that they would place in the areas that he urinated. Never heard another complaint, until during a scheduled visit with him, I was asked to meet with their Executive Director of Resident Care where I was told that there were two options for my LO, I either hire a one-on-one person to stay with him (in addition to paying the private care of over [amount removed] per month) or move him to a hospital or facility that can better manage the FTD behavior. Their staff may understand Alzheimer’s Disease or other Dementias, but certainly were not educated to understand FTD. Had they been honest with me during the application process, I would have researched another facility, but I was assured that they could handle FTD. Thankfully my LO has been moved to another facility that does have other FTD residents, a full staff of Nurses familiar with this disease and he is doing much better. A “one size fits all” approach is NOT ideal, The Atrium should be working with the individual to see what those needs are and customize the approach to their individual needs.

The staff at this community have been nothing but supportive and patient. They have been great with dad's care and helping with his medication. We have good communication with them and they keep him active. The community is clean and they check on dad's room often throughout the day. They have been good with accommodating his special diet. I would recommend this community for residents with Dementia.

I found the director, JR, and his associate staff members to be very professional and easy to communicate with. The aides for the most part were good and caring with my mother. The only issue that was very difficult for my mother was that many of the aides have a heavy accent and she found it difficult to understand what they were saying. When they knew she was having a tough time trying to figure out what they said to her, many of them would slow down and try to speak more clearly. For the elderly, this is normal.

The staff here is so friendly and caring. They are really great about communicating with the Family. The facility is bright, spacious and clean and it is inviting when you walk in. The level of care here for those who need care is excellent.

The staff has been a very good at reaching out. They sent me photos of my mom. They always update me on her well being. I'm very happy with how things are going. Everyone has been very friendly and accommodating. They do a good job on taking care of my mother. The care services are excellent. I'm very pleased with The Atrium at Veronica Drive. It's been a really good experience. I'm glad my mother is comfortable.

Things seem to be going pretty well, so far. They are clean, and the staff is friendly. I don't really have any concerns so far. They have been pretty patient and understanding.

The Atrium at Veronica Drive is simply amazing! After checking out other places, I knew this was the place. I did a lot of research and went with my heart, and it has been a wonderful experience. There is plenty of staff, and they take great care of the residents, have plenty of activities all day long, the food is amazing, everything is just above and beyond awesome! The care dad is getting is phenomenal. I would highly recommend them.

wonderful, warm and friendly facility for my brother to live. The staff have gone the extra mile for him.

I am very pleased with The Atrium! We've had to hire some extra caregivers to be with my loved one and provide extra services, but they are doing a good job. I think that they might not have enough help here. However, they do take them all the way through hospice, which is very nice, so they don't have to move again. They may just be understaffed a bit. However, it's a wonderful place! It's very clean and the people are wonderful. Even the residents are great and friendly! Our old friend, who is now a minister, has even said that this is one of the best places he's been to! It's very welll run, aside from the understaffing, and they are doing a good job.