Suffield by the River

The staff is great. They always did what I needed. There was no complaint about the food. It's clean, and the staff is very friendly. I had a go to person, if there was any issues. The communication was great. It is a bright atmosphere with a great view. The communication was great. Overall, i was totally happy, and it was a beautiful place.

The dining hall on the assisted living side is super nice and they have great activities, on the memory care side the activities are a little bit more limited. The value for the money is pretty good. It is like every other place right now they could have a little bit more staffing bot overall they have done a really nice job.

They have had tremendous turnover this past year. Food quality is suspect. Never see any really fresh vegetables and fruits. No real effort at getting residents hydrated. Activities have picked up in last 3 months but still short staffed and some of the staff they have get paid under [price removed] per hour and not properly trained in dementia care. LCB is first a business with great expansion plans for the [name removed] family. Maybe concentrate on facilities you have already before expanding so rapidly just to take monetary advantage of demographic swing in America? Step up level of care in your memory units or get out of business and just put up apartments. Your margins will be less but at least you will not be responsible for increasing the likelihood of having elderly loved one not taken proper care of.

We have had a great experience so far with Suffield by the River. We chose this facility because it was recommended to us and after meeting with the staff here we felt very comfortable. Their personalities really drew us in and they make the residents feel like family. The room sizes here are very good, they are more like apartments. The food here is OUTSTANDING, they are chef prepared meals and the chefs are always asking for residents feedback and cater to their needs. I would highly recommend the community.

I am very pleased with the care that my mom is getting here. She has started to settle in well, she likes being part of the many activities they offer, she enjoys going to the dining room and the food and I have noticed just how friendly and attentive all the staff are here. They greet you when you're there to visit and they interact with all the residents so well. I would definitely recommend this community.

I love this community for both of my parents. The staff are kind and supportive and they go out of there way to be helpful. The community is so very clean. The menu is like restaurant and very good. They like doing the activities to help them be active. Alot of holiday party. I would highly recommend this community for the outstanding care and good value to other families.

My loved one did not have a good experience at this community. They are very short staffed. They treat people like they are numbers instead of treating them like they are human beings and this can cause a lot of harm to a person living in that environment. My loved one is happier now that they live someplace else.