Suffield by the River

Suffield by the River was great physically and staff wise. I would give them the highest rating possible. The caring, helpful and positive attitudes that the staff has makes the whole place work. I would absolutely recommend Suffield by the River to friends and family.

My loved one is currently a resident at Suffield by the River. It's a nice facility, but we were misled upfront about the level of care needed. I would recommend getting your loved one's Initial Care Plan Assessment in writing, in the case that you receive unexpected charges.

We have not been very happy with Suffield by the River. It's a beautiful facility. Unfortunately we are quite disappointed with the care my mom has been receiving and the stress that puts on my father. The aids would benefit from more and consistent training. And I would recommend more staff aids rather than using an outside service. They are revamping the administration with three new administrators at one time. They keep their distance from the residents. They refer to some staff as doctors yet yet they are PAs. (House physician and Podiatrist). Mom's care has been abysmal. Except for her regular morning aid the other aids are not properly trained nor are they consistent with her care. The am and pm aids come at varying times and they actually forgot my mom one evening. Mom even fell when a new untrained aid came alone to prepare my mom for bed. The residents are required to buy their buzzers yet they often take a long time to respond and one time went to the wrong apartment. When it comes to the meals, the breakfast is great and the fact that my parents can go to the dining room at anytime and sit with whoever they want is great. Other than that the food is pretty awful, except for the baked good. Billing issues were almost impossible to resolve. No one wants to talk to you. Initially they were quite rude about adjusting their bill to reflect the promises of their marketing manager.

We really like how Suffield by the River has different levels of care in the same complex - there is independent living, assisted living, memory care and there is even a nursing home right next door that we believe they have some affiliation with. The location is very ideal for our family and we also like that it is not huge, it is a smaller facility that does not get overwhelming. There are plenty of sufficient activities for the residents there - our loved one seems happy with them. The meals started off really good and then there was a turnover in their staff so the meals dropped off and were disconnected, but they are recovering now so the meals are better.

Suffield by the River is a very nice and welcoming community and right when you walk in there is no smell so you know they do a great job cleaning. With it being very nice it is on the pricier side, but the meals and dining services are really good and their are plenty of activities going on for the residents to do. We would absolutely recommend this community to other families.

The staff is great. They always did what I needed. There was no complaint about the food. It's clean, and the staff is very friendly. I had a go to person, if there was any issues. The communication was great. It is a bright atmosphere with a great view. The communication was great. Overall, i was totally happy, and it was a beautiful place.

The dining hall on the assisted living side is super nice and they have great activities, on the memory care side the activities are a little bit more limited. The value for the money is pretty good. It is like every other place right now they could have a little bit more staffing bot overall they have done a really nice job.

They have had tremendous turnover this past year. Food quality is suspect. Never see any really fresh vegetables and fruits. No real effort at getting residents hydrated. Activities have picked up in last 3 months but still short staffed and some of the staff they have get paid under [price removed] per hour and not properly trained in dementia care. LCB is first a business with great expansion plans for the [name removed] family. Maybe concentrate on facilities you have already before expanding so rapidly just to take monetary advantage of demographic swing in America? Step up level of care in your memory units or get out of business and just put up apartments. Your margins will be less but at least you will not be responsible for increasing the likelihood of having elderly loved one not taken proper care of.

We have had a great experience so far with Suffield by the River. We chose this facility because it was recommended to us and after meeting with the staff here we felt very comfortable. Their personalities really drew us in and they make the residents feel like family. The room sizes here are very good, they are more like apartments. The food here is OUTSTANDING, they are chef prepared meals and the chefs are always asking for residents feedback and cater to their needs. I would highly recommend the community.

I am very pleased with the care that my mom is getting here. She has started to settle in well, she likes being part of the many activities they offer, she enjoys going to the dining room and the food and I have noticed just how friendly and attentive all the staff are here. They greet you when you're there to visit and they interact with all the residents so well. I would definitely recommend this community.

I love this community for both of my parents. The staff are kind and supportive and they go out of there way to be helpful. The community is so very clean. The menu is like restaurant and very good. They like doing the activities to help them be active. Alot of holiday party. I would highly recommend this community for the outstanding care and good value to other families.

My loved one did not have a good experience at this community. They are very short staffed. They treat people like they are numbers instead of treating them like they are human beings and this can cause a lot of harm to a person living in that environment. My loved one is happier now that they live someplace else.