Blue Palms Healthcare Management

The faculty is extremely helpful and the facility is extremely clean and has many amenities available for residence.

Friendly and helpful staff. Flexible and great with communication. I only didn't give a 5 because I have not received an address to be able to forward mail and get internet still and it's been 6 weeks.

I was admitted to the Nursing Care Facility eight weeks ago. A nurse and nursing aide greeted me. They took my vitals and I received the medication that was due for the time period.Then received my medication when it was due. Because the place was under staffed, sometimes you had to wait on an aide. One thing that I don’t like about the facility is that you only receive a shower once a week. Other times you had to clean yourself. I was lucky and had a great roommate until he went home. Some of the patients are scary and maybe should be in a Mental Hospital. The meals are decent and you can have snacks outside of the meals. I ate my meals in my room but you can eat them in the Community Room. There are activities to attend, and since I am getting old, my favorite is bingo three times a week. Thanks have nice prizes. I see the house doctor once a week. He gives you a quick exam and orders medication if you need them. In closing, I would say my experience here has been good.

I looked at a studio apartment no way on the Oriole side, way far back. Not good Looked at some else apartment the flooring much better the kitchen A real stove I'm at the Oriole side I didn't want to be in this back, it's creepy I looked at a different area where I could see the washers and dryers and the gym, I never wanted to be in The Oriole, that's where I am Not the look of this apartment compared yo others with nice stoves, not a very old "Hotpoint" as a kid those caught on fire, we never had one. There was 12 of us. I was told in person there is wifi, no I'm using My Hotspot for wifi my streaming services are paid already I was given false information, there's Dishtv Head of Maintenance got that on for me, I was yo br given a channel list Monday it's Wednesday no channel list & no way to get Dishtv on my tv. I've called & left messages no reply Supervisor is new, she verbally gave me wrong information My Walmart order from Nov 4th the rest didn't arrive at my Apartment up

On the rehab side, be wary. Intake staff were SUPER NICE, my initial impression of the facility looks was fine. Well, for over a week he BARELY received any care. He got one PA visit, who had orders and a plan re tests & other activities— that was then ignored. PA never came back. Staff said they didn’t know anything about his plan of care. He got a 5 min facetime from a doctor, who said hello and goodbye. PT was kind of a joke. The room wasn’t clean. For over a week, no one vacuumed or swept, wiped down any surface, or the bathroom. Roaches were left for me to clean up. (His roommate left and the empty food containers and trash were left to sit for a week.) No RN ever spoke to him about his condition or how he was progressing. When I asked them I was treated like they didn’t understand the question. I have experience with multiple rehabs. I’ve seen worse but this is nowhere to go if you can avoid it. One home health agency later told me they hear this about them a lot.

Don't leave your parent or grandparent in there care! Mom's care plan specifically said to take her outside for an hour each day for fresh air. They took her outside all right, when she was asleep. They didn't even talk to her or look at her. I sat in the parking lot and watched. They treated her like she was a plant. Probably the nurses excuse to take a break and get out of the building. This sort of thing burns me up. We are looking for another place because all we got were eyes rolling and rude looks and excuses when we complained.

Toured the assistant living facility, they have more than one building and many apartments. As walking the AL facility many aides were very rude, seen many of them sitting around on their phones got off the elevator and 2 aides were sitting in the chairs on Tik Tok just unprofessional, the woman that gave me the tour [name removed] was nice but I also got a very “stuck up” vibe from her, she herself made some comments that I felt were a little concerning and that kinda made me not want to choose this place, We also toured a apartment but they are very outdated doesn’t seem as if maintenance has kept up on them.

My mother was here in the healthcare center, Housekeeping was great and she always had joy talking to them and them interacting with her they really made her days, The nurses & aides didn’t seem to really care about the patients, they suggested the assistant living for my mother so I did go walk through the building very clean and is a beautiful building but seen many aides just sitting around no interactions with residents just sitting on the second floor right at the entrance on their phones or would have 3 of them sitting at the nurses station down one of the hallways talking inappropriately laughing loud and on their phones, I had witness one of the main nurses I believe her name was [name removed] talking to other employees and was very rude speaking loud and it had made me feel uncomfortable not a place I’d want my mother to be, It’s very sad that those with important jobs don’t have patience nor a care.