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Westlake Health Campus

10735 Bogie Lake Rd, Commerce, MI 48382

5 reviews
Add review
5 star
40%
4 star
20%
3 star
0%
2 star
0%
1 star
40%
See all reviews
4.8
Review score
377 reviews
112 facilities
For more information about senior living options:
(866) 374-4058
Westlake Health Campus
Westlake Health Campus in unit kitchen
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Westlake Health Campus in google map

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anonymous
-
Family/friend
5.0
Excellent, Caring and Responsive Staff
The people at Westlake have been excellent. They are so kind and caring. They are very responsive to family questions and attentive to the needs of the residents. The food is very well done, the place has a warm, homey, comfortable feel, it's clean, they have a lot of activities there, and

About the facility
Westlake Health Campus

Westlake Health Campus in Commerce, MI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Assisted Living

Memory Care

Independent Living

Adult Day Services

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Westlake Health Campus in unit kitchen
Westlake Health Campus

10735 Bogie Lake Rd, Commerce, MI 48382

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Review score not available
10
Review score
16 reviews
10
Review score
16 reviews
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
9.9
Review score
52 reviews
9.9
Review score
52 reviews
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
9.7
Review score
51 reviews
9.7
Review score
51 reviews
5 star
65%
4 star
25%
3 star
6%
2 star
2%
1 star
2%
Studio
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Studio
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Studio
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Studio
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1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
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2 bedrooms
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2 bedrooms
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2 bedrooms
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2 bedrooms
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

No

Pet friendly

Yes

Care types offered

4

Assisted Living, Memory Care, Independent Living, Adult Day Services

Care types offered

2

Memory Care, Residential Care Home

Care types offered

2

Memory Care, Residential Care Home

Care types offered

2

Assisted Living, Memory Care

Reviews

for Westlake Health Campus

5 reviews
5 star
40%
4 star
20%
3 star
0%
2 star
0%
1 star
40%
Trilogy Health Services
4.8
Review score377 reviews112 communities
Write a review
A Place for Mom has scored Westlake Health Campus with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Westlake Health Campus has 5 reviews with an average "overall experience" of 3 out of 5.
Overall Rating
3.0
Cleanliness
3.6
Friendliness
3.0
Care Services
3.0
Staff
Meals & Dining
Activities
3.0
Value for Cost
3.5
A Place for Mom has scored Westlake Health Campus with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Westlake Health Campus has 5 reviews with an average "overall experience" of 3 out of 5.
Parent company
Trilogy Health Services
4.8
Review score377 reviews112 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-5 of 5 reviews
anonymous - Family/friend
Memory Care
August 14, 2018
0.5
Terrible communication
I've worked in health care for 20 years, 10 as a therapist working with clients with dementia and tbi and I've never witnessed such disrespect as I have with Trilogy's West Lake Health Campus in Commerce. After 12 weeks of help caring for my mother in-law, they told us they felt she was too "busy" for them as she would not just "sit". When we asked to have a meeting to discuss strategies to help (fidget tasks, medication adjustment, etc) and speak to a manager we were told we would receive a call. 3 weeks later, we get the call while at work from [Name removed] (Divisional Assistant Vice President) saying if we don't come get my MIL within an hour, adult protective services would be called on us. When I confronted her on not calling to discuss options for my MIL, she stated she DID NOT need to call me back. They left my family high and dry with out offering any help or assistance. Caring for a family member with dementia is hard enough, without being treated with such cold and harsh disrespect. My advice is, don't take your family member there if they have dementia and won't just "sit". The staff doesn't want to take the time to work with them and they will leave you scrambling for care. *I also placed a call into their compliance center and was promised a call back. Still waiting.
Cleanliness
3.5
Friendliness
0.5
Value for Cost
3
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
August 14, 2018
0.5
Terrible communication
I've worked in health care for 20 years, 10 as a therapist working with clients with dementia and tbi and I've never witnessed such disrespect as I have with Trilogy's West Lake Health Campus in Commerce. After 12 weeks of help caring for my mother in-law, they told us they felt she was too "busy" for them as she would not just "sit". When we asked to have a meeting to discuss strategies to help (fidget tasks, medication adjustment, etc) and speak to a manager we were told we would receive a call. 3 weeks later, we get the call while at work from [name removed] (Divisional Assistant Vice President) saying if we don't come get my MIL within an hour, adult protective services would be called on us. When I confronted her on not calling to discuss options for my MIL, she stated she DID NOT need to call me back. They left my family high and dry with out offering any help or assistance. Caring for a family member with dementia is hard enough, without being treated with such cold and harsh disrespect. My advice is, don't take your family member there if they have dementia and won't just "sit". The staff doesn't want to take the time to work with them and they will leave you scrambling for care. *I also placed a call into their compliance center and was promised a call back. Still waiting.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Toured community
Memory Care
May 5, 2018
5.0
Visited and toured the campus. Very impressed with this facility. Would love my mother to move here but the hard part is convincing her to leave her home in Gaylord. I plan on taking her to see it when she comes to visit me In the near future.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
November 8, 2017
5.0
Verified Review
Excellent, Caring and Responsive Staff
The people at Westlake have been excellent. They are so kind and caring. They are very responsive to family questions and attentive to the needs of the residents. The food is very well done, the place has a warm, homey, comfortable feel, it's clean, they have a lot of activities there, and I find that it is in a very convenient location for my father, my sisters, and I to visit easily. My father even plans to move in to the new independent living area they are building there right now. I would definitely recommend Westlake to others.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
October 20, 2017
4.0
Verified Review
Overpriced and not always helpful.
I chose this community because it’s close to my church, but there have been a few issues I’ve run into. My wife sometimes requires a bit more care than normal and because of this, they’re trying to nickel and dime us for everything. This place is big and beautiful and the staff is pretty good, but they have a lot to do. I have to remind them to do things a lot. For example, there’s a picture we’ve wanted them to help us hang up and each time we ask, they say they’ll get to it. But I’ve had to ask them 3 times so far and still no help. The food is pretty good but a fair amount of it is fried. They’re really short on vegetables and could use a lot more, though they have plenty of protein. I know my wife would eat more vegetables and I’d like to see more of that on her plate. The place seems pretty clean and they have a lot of activities. People come in and sing, they have crossword puzzles, TV, and they’ll take them out for outings but it’s up to the day nurse to decide who gets to go out. If I want to take my wife out, though, I can just go and get her no problem. I want to say I would recommend this place for others and if you have a lot of money, then yeah I recommend them. It’s a new facility, there’s a lot of room, and they keep the residents pretty active. But if they keep raising the rates, it’s going to be overpriced.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-5 out of 5 reviews

Amenities
at Westlake Health Campus

Healthcare Services

  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Memory Care
  • Medication Management
  • Incontinence Care
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • No Sugar
  • Meals Provided
  • Low / No Sodium
  • Guest Meals
  • Professional Chef
  • Restaurant Style Dining
  • Special Dining Programs
  • Vegan
  • Room Service

Room Amenities

  • Cable or Satellite TV
  • Ground Floor Units
  • Kitchenette
  • Respite or Short Term Stays Offered
  • Full kitchen
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Bath Tubs

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Transportation at Cost
  • Uncovered Parking
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Outside Patio
  • Beauty Salon
  • Barber Shop
  • Outdoor Common Areas
  • Indoor Atrium
  • Library
  • Meeting Room
  • Main Street Shops
  • TV Lounge
  • Central Fireplace
  • Indoor Common Areas

Recreational areas

  • Golf Course or Putting Green
  • Arts and Crafts Center
  • Billiards Lounge
  • Fitness Center
  • Piano or Organ
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping
  • Grocery Shopping and Errands

Languages spoken

  • English

Activities

  • Dances
  • Yoga / Chair Yoga
  • Activities Off-site
  • Brain fitness / Dakim
  • Live Musical Performances
  • Visiting Chaplain or Priest
  • Live Well Programs
  • BBQs or Picnics
  • Day Trips and Outings
  • Happy Hour
  • Tai Chi
  • Stretching Classes
  • Protestant Services
  • Pet-focused Programs
  • Intergenerational Programs
  • Wine Tasting
  • Devotional Activities On-Site
  • Sensory-based Programs
  • Activities On-site
  • Live Dance or Theater Performances
  • Gardening Club
  • Cooking Classes
  • Reminiscence Programs
  • Karaoke
  • Art Classes
  • Forever Fit
  • Birthday Parties
  • Trivia Games
  • Holiday Parties
  • Catholic Services
  • Wii Bowling

Neighborhoods
around Westlake Health Campus

See what the neighborhood has to offer and what’s nearby:
Westlake Health Campus in google map

Frequently Asked Questions
about Westlake Health Campus

Westlake Health Campus offers Studio and Semi-Private. Learn more.

Call (248) 363-9400 to reach a resident at Westlake Health Campus.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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