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9800 Yonge Street, Richmond Hill, ON L4C0P5
13 reviews
Add review5 star
23%
4 star
23%
3 star
8%
2 star
0%
1 star
46%
9.1
Review score
10141 reviews
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Nadia
-
Family/friend
4.0
Sunrise Richmond Hill
My father has only been in Sunrise Richmond Hill for a short while so I'm basing my review on what I have observed so far. I needed to find a place for my dad as his health deteriorated quickly and I felt it was no longer safe for him to be alone. Sunrise provides the peace of my mind I needed and my father needs. He is socializing and already refers to other residents as his friends. He is calling Sunrise his home which means he feels welcomed and comfortable. The residence is nicely decorated and it has a lot of places where residents can sit and talk. Some of the furniture could be replaced as it looks worn but that's probably from residents walking into it with their walkers, my dad's room is clean and so is the rest of the residence. The laundry is done for him and he is happy with the speed and the service.
He is happy with the food and likes that there are a lot of choices for him.
We found all of the staff to be friendly and my dad enjoys seeing the resident dog, Balu, and cat Oreo. I can't comment too much on the activities as my dad hasn't participated in too many but from what I see during my visits there are plenty offered and something new is going on each day.
Overall, this has been a positive experience to this point. My dad was living alone until he became ill and he was doing well but being at Sunrise is great for him because he likes having someone around at all time - either to talk to or if he needs something or is not feeling well. As a family we feel welcomed when we visit.
I recommend Sunrise Richmond Hill.
About the facility Sunrise of Richmond Hill
Sunrise of Richmond Hill in Richmond Hill, ON is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
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Amenities at Sunrise of Richmond Hill
Healthcare Services
- Memory Care
- Medication Management
- Staffing & Ancillary Services
- Incontinence Care
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Room Service
- Special Dining Programs
- Vegetarian
- Meals Provided
- Restaurant Style Dining
- International Cuisine
- Professional Chef
- Low / No Sodium
- Guest Meals
- No Sugar
- Gluten-free
Room Amenities
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Kitchenette
- Respite or Short Term Stays Offered
- Air Conditioned
- Ground Floor Units
- Handicap Accessible
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Complimentary Transportation
- Resident Parking Available
- Transportation at Cost
- Uncovered Parking
- Property Convenient to Public Transit
Pets
- Dogs Allowed
- Weight Limit (lbs)
- Cats Allowed
Common areas
- Meeting Room
- Barber Shop
- Library
- Central Fireplace
- Indoor Common Areas
- Outdoor Common Areas
- Outside Patio
- TV Lounge
- Beauty Salon
- Computer or Media Center
Recreational areas
- Piano or Organ
- Arts and Crafts Center
- Raised Garden Beds
- Jacuzzi
- Game Room
Services
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
Languages spoken
- Farsi
- Chinese
- English
- Italian
- Japanese
- Filipino
- Russian
- German
- Spanish
- Korean
- Mandarin
- Dutch
Activities
- Live Dance or Theater Performances
- BBQs or Picnics
- Holiday Parties
- Live Musical Performances
- Trivia Games
- Stretching Classes
- Educational Speakers / Life Long Learning
- Activities Off-site
- Activities On-site
- Day Trips and Outings
- Birthday Parties
- Cooking Classes
- Karaoke
- Devotional Activities Offsite
- Happy Hour
- Live Well Programs
- Sensory-based Programs
- Devotional Activities On-Site
- Reminiscence Programs
- Brain fitness / Dakim
- Yoga / Chair Yoga
- Art Classes
- Intergenerational Programs
- Gardening Club
Compare
Sunrise of Richmond Hill
9800 Yonge Street, Richmond Hill, ON L4C0P5
One Kenton Place
1 Kenton Dr, North York, ON M2R2H6
Forestview Retirement Residence
537 Finch Avenue West, Toronto, ON M2R 0A8
Amica Bayview Village
15 Barberry Place, North York, ON M2K1G9
Review score not available
8.0
Review score
8 reviews
8.0
Review score
8 reviews
5 star
61%
4 star
13%
3 star
0%
2 star
13%
1 star
13%
7.5
Review score
9 reviews
7.5
Review score
9 reviews
5 star
45%
4 star
33%
3 star
11%
2 star
0%
1 star
11%
Review score not available
Studio
--Studio
--Studio
--Studio
--1 bedroom
--1 bedroom
--1 bedroom
--1 bedroom
--2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Reviews
for Sunrise of Richmond Hill
13 reviews
Write a reviewA Place for Mom has scored Sunrise of Richmond Hill with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Sunrise of Richmond Hill has 13 reviews with an average "overall experience" of 2.6 out of 5.
Overall Rating
2.6
Cleanliness
3.1
Friendliness
3.1
Care Services
2.8
Staff
Meals & Dining
Activities
2.6
Value for Cost
2.6
A Place for Mom has scored Sunrise of Richmond Hill with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Sunrise of Richmond Hill has 13 reviews with an average "overall experience" of 2.6 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-13 of 13 reviews
anonymous - Family/friend
Memory Care
August 20, 2019
Such a terrible experience for our loved one, and our family.
When you go in they paint a perfect picture far from the truth.
Response from Sunrise of Richmond Hill
September 9, 2019
Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email [removed] with further details so we may follow up. Thank you. - The Sunrise Team
anonymous - Family/friend
Memory Care
March 16, 2019
Bad care
It's interesting that they have a standard answer that is the same for all the reviews that are bad . When my father was a resident I personally vocalized my concerns regarding his care and nothing was done ...now they just give a standard reply to contact them. What for ? They don't do anything .
Response from Sunrise of Richmond Hill
April 3, 2019
Please do know we read and address every online comment with community and regional leaders. We do ask in our various responses to reach out to [removed] so that we can learn about the specific experiences. I am sorry to hear about your experience and ask that you do consider reaching out so that we can connect with you directly.
Lisa Veliz - Family/friend
Memory Care
February 6, 2019
No compassion
There is no compassion.
Response from Sunrise of Richmond Hill
March 4, 2019
We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information (at) sunriseseniorliving.com so that we can learn more. –The Sunrise Team
anonymous - Family/friend
Memory Care
February 6, 2019
Don't put your loved one in this horrible facility.
It needs to shut down. Don't let it's beautiful facade sway you of its overall performance.
Response from Sunrise of Richmond Hill
March 4, 2019
Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email Information (at) SunriseSeniorLiving(dot) com with further details so we may follow up. Thank you. - The Sunrise Team
anonymous - Toured community
Memory Care
April 11, 2018
Toured on 4/11/2018. Very busy area of Richmond Hill. Lots of traffic, not easy to get into. Could be more parking. The facility was lovely, clean. Friendly staff. Residents looked happy. New nursing staff.
Izzy - Family/friend
Memory Care
September 30, 2017
Would not recommend for palliative.
My father and mother in law were both in [Removed]. My father was first and I recommended it which I feel bad for later because my mother in law was in respite due to diabetes injury that could not heal , the caregivers overlooked a injured toe and Subsequently this caused her to be admitted to the hospital . She requires a caregiver to undress her and dress her. The injury was noted by the hospital on Friday at noon. When I spoke to [Removed] questioning why the injury was not discovered when undressing her the night before or better yet when dressing her that morning there reply was "these injuries can happen quickly". Really, in 2 hrs !
As regarding there statement that they do palliative care, beware: My father was 93 in a wheelchair and only 80 lbs. but his mind was sharp , he required 3 pain killers pills a day one was at night which one caregiver when she was on duty would make him get up from bed and go and get himself ! When he was dying in palliative ...beware... there palliative is not really palliative....I discovered that the dr ordered morphine injections and [Removed] staff does NOT give needles, can u believe it, I had to administer the needles , when I first admitted him they said don't worry he can [Removed] there if he gets sick they r palliative, well I think palliative should administer pain killers !!! Even the dr on call was shocked, so after a horrible night of this the next day he ordered morphine pump. I would not recommend this home to anyone. The director [Removed] never returns calls And [Removed] in charge of the caregivers never owns up to their mistakes.
anonymous - Toured community
Memory Care
September 6, 2017
This home felt like a nursing home. The residents are at require assisted living or memory care. We did not see any independent residents. My parents need a more active, social and engaged community.
Response from Sunrise of Richmond Hill
September 8, 2017
We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information (at) sunriseseniorliving.com so that we can learn more. –The Sunrise Team
Nadia - Family/friend
Memory Care
July 8, 2017
Sunrise Richmond Hill
My father has only been in Sunrise Richmond Hill for a short while so I'm basing my review on what I have observed so far. I needed to find a place for my dad as his health deteriorated quickly and I felt it was no longer safe for him to be alone. Sunrise provides the peace of my mind I needed and my father needs. He is socializing and already refers to other residents as his friends. He is calling Sunrise his home which means he feels welcomed and comfortable. The residence is nicely decorated and it has a lot of places where residents can sit and talk. Some of the furniture could be replaced as it looks worn but that's probably from residents walking into it with their walkers, my dad's room is clean and so is the rest of the residence. The laundry is done for him and he is happy with the speed and the service.
He is happy with the food and likes that there are a lot of choices for him.
We found all of the staff to be friendly and my dad enjoys seeing the resident dog, Balu, and cat Oreo. I can't comment too much on the activities as my dad hasn't participated in too many but from what I see during my visits there are plenty offered and something new is going on each day.
Overall, this has been a positive experience to this point. My dad was living alone until he became ill and he was doing well but being at Sunrise is great for him because he likes having someone around at all time - either to talk to or if he needs something or is not feeling well. As a family we feel welcomed when we visit.
I recommend Sunrise Richmond Hill.
anonymous - Toured community
Memory Care
May 15, 2017
The average cost of 8000-10,000/m is simply beyond their capabilities. While the room rate may range from 4-6,000, the added assisted living daily costs can exceed the cost of the room. For busy professionals and families, I would have appreciated knowing this in advance of touring a facility. Each facility I spoke with was resistant to give us full pricing information and insisted on a tour. It doesn’t matter how lovely the facility is, if the math don’t add up then a resident can’t be placed. It’s that simple. Full disclosure of the costs associated with full service memory care at the beginning would have saved everyone a lot of time.
Grace - Family/friend
Memory Care
December 23, 2016
Sunshine at Sunrise
Sunrise offers a family-feel to its residents and visitors. Staff are professional and friendly and go out of their way to make everyone comfortable. A lovely place where you can rest assured your loved one is being cared for.
anonymous - Toured community
Memory Care
October 24, 2016
Love the idea of having pets on site. Rooms were well set up for live in assistance and easy access into showers and toilets. Also having some furniture eases our burden of having to move tons of items ourselves. Really liked the large meeting areas on each floor, curved hallways which soften the institutional feel.
Marg Hall - Family/friend
Memory Care
February 18, 2016
new to Sunrise
My cousin who is your resident receives excellent care from what I can surmise on my visits. Your nursing staff are so very competent. The PSW's assigned to her are patient and compassionate.
While she may complain, that is a facet of her illness and the shock of being away from her home for the first time in 74 years, she does realize that she is safe and cared for.
anonymous - Family/friend
Memory Care
August 17, 2015
Sunrise has done very well. They have been great.
Sunrise has done very well. They have been great. There really isn't anything I would like to see improved or done better. I would give them five out of five. I don't have any complaints at all.
Viewing 1-13 out of 13 reviews
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Frequently Asked Questions about Sunrise of Richmond Hill
Sunrise of Richmond Hill offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
Call (905) 883-6963 to reach a resident at Sunrise of Richmond Hill.
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- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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