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Brookdale Charleston Gardens

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800 Association Drive / Northgate Business Park, Charleston, WV 25311

8.5
Review score
24 reviews
Add review
8.5
Review score
24 reviews
5 star
55%
4 star
25%
3 star
8%
2 star
4%
1 star
8%
See all reviews
8.7
Review score
26585 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Pricing promotions expiring soon
Brookdale Charleston Gardens
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Brookdale Charleston Gardens
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Shamblin family
-
Family/friend
5.0
no complaints, couldn't be happier, well run facility
Everything has been great. The facility is well maintained, all of the staff, regardless of position has been wonderful. No complaints from this family! Every staff member has my mothers well being at heart, we as a family all agree.

About the facility
Brookdale Charleston Gardens

At Brookdale Charleston Gardens, residents can look forward to engaging days, homemade meals, and support when needed. Located in Charleston, West Virginia, a highly navigable riverfront city that is loaded with one-of-a-kind restaurants, you will find there is an abundance of history, music, and recreational activities all around you.

Back at home, you can find personalized assisted living and memory care services, as well as assistance with transportation, meals, housekeeping, and more. Do you need help with activities of daily living, such as bathing, dressing, or managing medications? Brookdale’s staff will create a customized care plan to help ensure that your care needs are promptly met. Residents’ family members find peace of mind knowing staff is available 24 hours a day, seven days a week to be alerted to an emergency. As an extra precaution, a 24-hour security system is in place to provide on-site monitoring. Some convenient perks available here include the community beauty/barber shop, postal and concierge services, pharmacy, and cozy fireside living room. As a pet-friendly community, we encourage you to bring your beloved cat or dog along. Spend an active afternoon together and enjoy the scenic walking paths and fresh air, or relax and embrace the...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Charleston Gardens

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Brookdale Charleston Gardens
Brookdale Charleston Gardens

800 Association Drive / Northgate Business Park, Charleston, WV 25311

Kanawha Place
Kanawha Place

699 South Park Road, Charleston, WV 25304

Harmony at Southridge community exterior
Harmony at Southridge

801 Peyton Way, Charleston, WV 25309

Sweetbriar
Sweetbriar

505 Caldwell Ln, Dunbar, WV 25064

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Review score
24 reviews
8.5
Review score
24 reviews
5 star
55%
4 star
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3 star
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2 star
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9.6
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9.6
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37 reviews
9.4
Review score
37 reviews
5 star
71%
4 star
14%
3 star
5%
2 star
5%
1 star
5%
Review score not available
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at Brookdale Charleston Gardens

Healthcare Services

  • Staffing & Ancillary Services
  • High Acuity Care
  • Memory Care
  • Medication Management
  • Incontinence Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Restaurant Style Dining
  • Vegetarian
  • Low / No Sodium
  • No Sugar
  • Meals Provided
  • Special Dining Programs
  • Pureed Meals
  • Professional Chef
  • Room Service
  • Gluten-free
  • Guest Meals

Room Amenities

  • Wi-Fi/high-speed internet
  • Air Conditioned
  • Cable or Satellite TV
  • Kitchenette
  • Wheelchair Accessible Showers
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation
  • Property Convenient to Public Transit

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Private Bath
  • Meeting Room
  • Beauty Salon
  • Outside Patio
  • Central Fireplace
  • Barber Shop
  • TV Lounge
  • Outdoor Common Areas
  • Indoor Common Areas
  • Library

Recreational areas

  • Piano or Organ
  • Raised Garden Beds
  • Arts and Crafts Center

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Holiday Parties
  • Live Dance or Theater Performances
  • Activities On-site
  • Brain fitness / Dakim
  • Light Therapy Programs
  • BBQs or Picnics
  • Book Club
  • Happy Hour
  • Day Trips and Outings
  • Sensory-based Programs
  • Devotional Activities Offsite
  • Birthday Parties
  • Activities Off-site
  • Live Musical Performances
  • Devotional Activities On-Site
  • Educational Speakers / Life Long Learning
  • Stretching Classes
  • Live Well Programs
  • Gardening Club
  • Intergenerational Programs
  • Reminiscence Programs
  • Community Service Programs
  • Trivia Games
  • Walking Club
  • Art Classes
  • Yoga / Chair Yoga

Reviews

for Brookdale Charleston Gardens

8.5Review score24 reviews
8.5
Review score
24 reviews
5 star
55%
4 star
25%
3 star
8%
2 star
4%
1 star
8%
Brookdale
8.7
Review score26578 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Charleston Gardens with 8.5 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale Charleston Gardens has 24 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.0
Friendliness
4.3
Care Services
4.0
Staff
5.0
Meals & Dining
5.0
Activities
4.0
Value for Cost
3.9
A Place for Mom has scored Brookdale Charleston Gardens with 8.5 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale Charleston Gardens has 24 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
Brookdale
8.7
Review score26578 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 24 reviews
Shamblin family - Family/friend
Memory Care
July 11, 2023
5.0
Verified Review
no complaints, couldn't be happier, well run facility
Everything has been great. The facility is well maintained, all of the staff, regardless of position has been wonderful. No complaints from this family! Every staff member has my mothers well being at heart, we as a family all agree.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Karly E - Family/friend
Assisted Living
October 20, 2022
5.0
Verified Review
An Outstanding Retirement Community
My dad is a veteran, and they have a program called Elder Life where they work with veterans to the extreme. That program has helped us tremulously in this time of need. From the other assisted living homes we looked at, Brookdale Charleston Gardens is top notch. Even the smaller rooms are a decent size. His has a refrigerator and microwave, but no kitchen sink. There are larger options with more amenities if you chose to go that route. It's like living in a smaller, more intimate community where they try to get every everybody involved, and they do a great job with that. The activities are very nice. They had a hay ride the other day with a place set up for pictures with baes of hay. And I've been VERY happy with how clean the facility is.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Linda - Toured community
Assisted Living
June 24, 2022
5.0
Verified Review
My Tour Experience at Brookdale Charleston Gardens
Nice community with good staff. The location was a little further from family and friends than we wanted.
anonymous - Toured community
Assisted Living
May 17, 2022
4.0
Verified Review
Community Tour
Our tour at Brookdale Charleston Gardens was fine. It was probably as good as the place we chose. It just came down to personal preference.
L T - Toured community
Assisted Living
April 25, 2022
5.0
Verified Review
My Tour Experience at Brookdale Charleston Gardens
This was a good community. The location was not convenient for the family to visit our loved one.
anonymous - Family/friend
Assisted Living
July 12, 2021
2.5
Verified Review
Not a good experience
My wife got sick 2 months in a row which made me feel she was not being looked after as I thought she should have been. She needed more care than they were able to provide her here. Due to our experience I would not recommend to others.
Friendliness
5
Care Services
1.5
Staff
5
Kelly J - Family/friend
Assisted Living
March 15, 2021
5.0
Verified Review
great care for a special loved one
Overall this is a good community. The community does a great job with communication and they are strict with their visitation schedule but have kept the residence safe and covid free. I would recommend this community to others
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Family/friend
Memory Care
August 28, 2020
5.0
Verified Review
Kind and caring, overall great community
The staff keeps this community very clean, it is a little more on the pricey side. The care services are great. The food is well balanced nutritional, good quality food. The rooms are very nice, the building is always neat and clean. The kindness of the staff really stood out us.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
4
anonymous - Toured community
Memory Care
July 15, 2020
4.0
My sisters visited the Brookdale [date removed] and like what they could see.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
J.G. - Family/friend
Memory Care
May 14, 2020
5.0
Verified Review
The amazing place
The staff are amazing, awesome, and friendly. They take very good care of my aunt, and she is content there now. Especially with the pandemic and the no visitor policy, the staff treat my aunt like their own mom. They are so good to her and she really loves them. I can call anytime day or night and they are always accommodating with my calls. The send out daily email updates as well. They have a lot of social activities for the residents. The facility is a beautiful place with outside sitting areas for the residents. I would highly recommend them to anyone.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
CJ Ray
Memory Care
February 4, 2020
1.0
Death Trap
My mother in-law fell at there memory care facility. They put her to bed and let her suffer with a broken hip for close to twenty hours without calling the ambulance. She died from the shock of not getting treated from the fall. They rarely give baths. Never brush residents hair or teeth. They leave the residents in soaked undergarments. They have very few activities for memory care residents. The doctor is horrible. She increases meds without notifying guardians. Which is against the law. Staff have told me they leave residents in wheelchairs overnight so they don’t have to lift on them. You’re family member will not live long if you choose Brookdale Charleston Gardens.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Response from Brookdale Charleston Gardens
February 5, 2020
Thank you for your feedback. We are aware our District Director of Operations has previously contacted you regarding your concerns, and we will share this additional feedback with our management team.
Deb Burdette - Family/friend
Memory Care
July 17, 2019
5.0
Verified Review
Its been a wonderful experience...my father has been happy and well taken care of...he sings their praises...i feel at ease knowing how much care and attention is given to the residents..
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
November 11, 2018
2.0
would not recommend.
The facility was clean, but the staff was not friendly. The aides were great it was management. I felt like we were not informed on things especially level of care. I could go into detail but I would look into living somewhere else I would not recommend this place. my mother was there for 3 months and it was 3 months too long. The staff needs to take a class in honesty and over all kindness. Be sure to check the individual charges for the residents deceiving that's all I can say.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
anonymous - Family/friend
Memory Care
June 19, 2018
0.5
Terrible place
This place is horrible nurses were addicts and taking residents medication my parent got head lice and they recently on top of that had bed bugs their son is the worst to talk to and the ed doesn't see what's goin on with employees their is no happy place in the building staff is rude they cover it Do Not take your loved one their if you value the health and well being
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
July 21, 2017
4.0
Verified Review
Mom is doing well here
All in all, I am pleased with Brookdale Charleston Gardens but I do feel that they are sometimes little lacking getting things done. They may forget or just have not done it yet. My mother's bills are to be sent to her lawyer and I have been receiving some of them and had to call the main office to remind them to send her stuff to the lawyer. When my mom first moved-in she was doing some of the activities but since her last hospital stay, she is just slowly getting back on her feet and sometimes she can be a little stubborn when they try to encourage her to join in. My mother does use the dining room for some of her meals when she is feeling well enough and she seems to like what they are serving. All of the staff are very friendly, they do keep me informed and are able to answer my questions about my mother. They also communicate with me by phone as well. Brookdale also offers transportation for the residents and one Friday a month they do take those residents who want to go out to lunch. My advisor from A Place for Mom is fabulous, she has been calming and very assuring and she helped me through the whole process of finding a place for my mother. I would recommend Brookdale Charleston Gardens to other family and friends.
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
5
Activities
4
anonymous - Family/friend
Memory Care
March 22, 2017
4.0
Verified Review
Pleased with My Fathers Respite Stay at this Community
My father was at this community for a respite stay, and everything went very well. I was satisfied with his stay at this community. I did feel he was safe, and good hands at this facility. The staff was good, and nice. The community looked nice, everything was clean, and well maintained. We were pleased with all they did for us. Overall this is a community I would recommend, it is a nice place.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
December 20, 2016
5.0
Verified Review
Could not be happier!
They are doing a wonderful job in taking care of my husband. I am very grateful, it is a load off my mind and I am comfortable knowing he is in good hands. I like the facility itself as well, it is well maintained and a good location. I couldn't be more pleased. The meals are good, in fact, he is looking much better now because I couldn't get him to eat or anything but now he is eating a lot, he is clean they're doing exercises with him.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
September 27, 2016
4.0
Verified Review
My Parents Are Getting All Settled Into this Community
My parents all getting all settled into this community. So far everything is going pretty well. The staff have been very friendly and helpful. I know they are in good hands here. The community looks great, they do a good job with the cleanliness. There are activities available for the residents. The meals are nice, they are pleased with the food. This is a community I would recommend, it has worked out very well for us.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Duwana - Family/friend
Memory Care
June 24, 2016
2.5
Verified Review
Early Review
It's still really early to give a strong rating. So far, administration has been friendly & helpful. A little rocky getting meds switched over, but they are working with us to get this smoothed out. It takes time for parent (s) to adjust & get to know the staff, but the staff is working hard to assist them and to familiarize themselves with my mom. All in all its been a good experience so far, just a little frustration from all that has to take place...but I guess that can be expected in such a big change for everyone. If it were affordable, I would prefer the single apartment vs the companion suite for mom.
Cleanliness
2.5
Friendliness
5
Value for Cost
2.5
Care Services
2.5
Activities
3.5
anonymous - Industry reviewer
Memory Care
May 6, 2016
5.0
I love Charleston gardens. It's a great place with a family sitting.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 24 reviews

Neighborhoods
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Frequently Asked Questions
about Brookdale Charleston Gardens

Brookdale Charleston Gardens offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Charleston Gardens 8.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (304) 343-6600 to reach a resident at Brookdale Charleston Gardens.

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